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About this vendor
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Details
Transportation
- Shuttle Service
Wedding Activities
- Rehearsals & Parties
- Wedding
Reviews
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3.6
out of 5.014 reviews
The worst experience I've ever had with any company. I have used Turtle Bus in the past and have had good experiences before so naturally I was excited at the thought of using them...
for our wedding weekend. Unfortunately, using Turtle Bus ended up being the only major negative of our wedding.
We decided to use Turtle Bus for a post-wedding ceremony photo-cruise and Turtle Bus Tubing on the Saturday after our wedding for a float trip for all of our guests. We reached out 5-months in advance to ensure that they could accommodate our group and lock in the trips. Communication got progressively worse over time. We understood that it was their busy season but it was next to impossible to get even a few quick questions answered in the weeks leading up to our event.
Wedding Photo-Cruise:
- We booked a 2-hour photo-cruise after our wedding and the bus showed up 50 minutes late. Beyond being disappointing, this had financial ramifications on our cocktail hour, reception, and the investment we made in our photographer.
- We were informed that there would be a bartender on board with a stocked bar. There was no bartender and there was only enough alcohol to last 15 minutes into the ride.
Float Trip:
- We were unable to provide our guests with a payment link until the week of the wedding due to a lack of response. This led to several people dropping out in the weeks prior due to uncertainty
- We were told that we would have 3 buses for our group of over 110 people. The morning of we received a call that they only had 2 buses and one of them broke down. Although we completely understand that things happen beyond anyone's control the inability to provide a feasible solution for a group of this size was disappointing.
- After the weekend they failed to automatically issue refunds. While on my honeymoon I sent several emails, texts, and called multiple times without a single response. Still, 3 weeks later they have not issued refunds for the majority of our group. I have had to advise all of our guests to call their credit card companies and cancel their transactions since Turtle Bus is incapable of issuing refunds which total up to over $10,000 for 110+ people.
The lack of accountability and willingness to make things right after a negative experience is beyond inexcusable. Complete incompetence in the fundamental aspects of running a business.
Do not use their services! I contacted the business in February for transportation rates for my wedding on October 7th (they do not offer rates online). I was shopping around looki...
ng for the best rates. I was provided rates for 2 bus departures and pick-ups. I asked for a contract which they said they do not use contracts but the email acts as confirmation. The original cost was $1,620 to which I confirmed.
Forward to 18 days before my wedding date and I am confirming with my vendors as I have not heard from Turtle Bus during this time. I reached out to Turtle Bus and receive a message back stating that our charges are increasing to $3,240. A 50% increase due to an error on their behalf. They did not call or email me prior to this to let me know of the price increase. They offered me a 15% discount making the total price $2754 for the use of the two buses to compensate me for the inconvenience. I did not have many options as I already budgeted for transportation and being close to the wedding there were limited options in the Vail Valley (they know this and use it to their advantage) so I was forced to utilize their services. I am curious, would they have charged us without telling me the price beforehand?
Fast forward to our wedding day, the bus"es" show up 30-45 minutes late (there was no call or anything besides a call from the hotel letting my parents know the bus has not arrived). I call the owner and ask when the buses would arrive and if the second bus was enroute as well. The owner Shane said yes both buses are enroute. Little did I know they had only one bus available with an accordion middle. I expected 2 busses so my guests can sit. I had family and friends stand up for 45 minutes on the highway going to our venue.
When the bill came, they were still going to charge us the full amount for 2 buses because the one bus holds the same if not more. They dropped the charge to $2500 in the end. This company is not honourable. I guarantee they would have charged us the $3700 if i had not contacted them to confirm. They were definitely going to charge us the $2700 for one bus. They are an atrocity and made a very special day extremely stressful.
Disaster in the making. The buses are total rattletraps that belch black smoke. The front bumper of one is tied on with rope.
They arrived 35 minutes late and one driver broug...
ht a dog that shed fur on the guest's wedding clothes.
Safety is of no concern, just booze.
Avoid!
If you're looking for a great transportation solution for your event, please look no further than Turtle Bus! I am a wedding and event planner, so I work with many different transp...
ortation companies through the course of a year. I can say that working with Turtle Bus was one of the easiest and most enjoyable experiences I've had with any transport company. Shanna was always prompt with email correspondence and phone calls, helped guide me to make the best decisions to the clients, and the booking process was smooth and easy. Not only did Shanna accommodate our request pre-event, she even helped out with a last minute bus addition and upgrade just a few hours before we needed it. And she did it all while maintaining a great and helpful attitude, which made my potentially stressful situation so much easier. If it weren't still a pandemic I would drive to the business and hug Shanna for all the help she gave me through the process.
And process aside, the guests on the event day had an incredible time on the 3 different busses we used! The drivers and bartenders were fun and engaging and everyone left feeling like they'd had a unique and amazing experience!
If you're not sure who to hire for your upcoming wedding or event transportation, you can be sure hiring Turtle Bus.
I would never recommend this shuttle service to anyone. I booked them for a one-way transport for my wedding party, my groom and myself this past Friday 7/10/2020. They charged a d...
eposit from me when I booked three months prior which we fine. I emailed the contact I had the week prior to make sure we were still on due to COVID-19 restrictions. The owner emailed me back saying we were still on for my event and confirmed the date. I also received a confirmation email two days prior to my event. They did not show up. When we contacted them, they said they had no recollection of our reservation and were not coming. He was not empathetic at all and said at most they would refund us any ride share charges we incurred. We were in Pine, CO and barely had service to order any ride share. The owner could care less that he left me, my groom and 28 of our guests stranded without a ride to our hotel in Golden.
I have yet to be refunded my deposit, and the company has not reached out to me further. They are not reliable at all! My perfect wedding turned into a nightmare because of this company! Beware!
I have lived in the Vail Valley for 9 years. When we decided to have our wedding here it was a no brainer that we needed to include the Turtle Bus to really show our friends and fa...
mily a good time. The Turtle Bus did not disappoint. They were so easy to work with and provided an amazing experience to kick off our wedding weekend. We used their TRANSPORTAINMENT to/from Vail/Minturn for our rehearsal dinner, transporting about 30 people of all ages. EVERYONE had a great time. Two weeks later my 2.5 year old niece continues to call the all buses "Turtle"... and may or may not have taken their toy mascot home and continues to sleep with it every night. Thank you Turtle Bus Crew for helping us kick off THE BEST Weekend of our lives in 100% Vail Style.
We used the Turtle bus to transport our guests to our ceremony and then had them also provide transportation for the wedding party from our ceremony to reception. All out guests en...
joyed riding the Turtle Bus and we received multiple compliments. As for the wedding party we had a great time, as we took a couple stops to take some more wedding pictures along the way. The bartenders on board were great and provided a fun environment. They were flexible with our schedule, great at responding to our emails and overall provided an awesome experience for our wedding party and guests! I would highly recommend the Turtle Bus for your wedding transportation!
Turtle bus was SUCH a fun way to get our wedding party and family to and from our wedding venue! They were super easy to work with, very flexible with scheduling, and overall an a...
bsolute blast! We had a somewhat fancy wedding, but everyone loved the fun factor of the Turtle Bus!
Best transportation in town. There are limited options in the Valley, and most other transportation services are expensive and don't hold a large group of people. Turtle Bus is the...
solution to this problem - they are affordable, fun, and bright green - so guests can see them! :) Shane and others were SO helpful with all the details. We all know that if the transportation is off, guests can have a bad experience. This was not the case for turtle bus. Professional - timely - fun - and the best transportation in town!
We used the Turtle Bus for guest transport to and from Donovan Pavilion in Vail (from the Village) for our wedding. While my husband and I never saw them face to face since we were...
off doing other things, we heard from our guests that everything went great!
We used Turtle Bus to transport our wedding party from our lodging to the venue, and then to the afterparty, and back to our lodging. They were fun and friendly, and provided a gre...
at atmosphere. We couldn't get the sound system to work on the bus, but other than that, they were great!
We used the Turtle Bus for our transportation and we (and our guests) loved it! Very affordable, loads of fun, and great music. Definitely a must!
We used them for our wedding to transport party and guests from our condos to the sleighs we took up to our venue. Getting there we had no problems, the driver was friendly and di...
dn't make a big fuss when one of the party members was a few minutes late. However, our group came back at two separate times. Some of the older guest and guests with small children left first. When they arrived at the designated spot for pick up there was no bus to be found. After the venue manager called the driver repeatedly for 20 minutes he was finally able to reach the driver who was in Vail and gave an excuse that he thought the pick up was at 9 PM although he had 1.) given my husband his card when we exited the bus at drop off so we could call about 20 minutes before pickup time to make sure he was there and 2) He was called by the venue manager and we waited an extra 20 minutes before sending guests down so he could make it back to Beaver Creek to pick everyone up. So all my older and child guests ended up waiting for the bus outside in the cold for almost 30 minutes while the Venue manager, myself and my fiancee tried to reach the driver and make other pick up arrangements. Not what you want to be doing while at your wedding reception. There was no problem with the second bus being on time though. To top off the snafu with the first bus, when we checked the charges on our Amex card a few days after the wedding we found out that we were overcharged more than $200. Not a fantastic experience!
perfect choice for guest transportation for a wedding
Contact
Highway 6, Avon, CO
