Tuscan Hall is a really beautiful venue and the wedding was really fantastic in part because of just how perfect the location was. I'm going to go into my one complaint before I co...mpliment on the rest because I think it's only fair. When we originally did a tour of the location, we were told that there was a collection of gold chiavari chairs that we would be able to select if we had few enough guests. This may have been bad information on the part of the person that gave us the tour, a miscommunication, or a change in policy (which is what we understood to be the case when we did our final tour before the wedding) but when we were told that they were not available after all, we didn't really have enough time to set up rentals (and they would have been an added expense) to compensate. Instead we choose the padded chairs (which came with the venue) and chair covers (extra) that were available because there wasn't a concession offered for the error. Aesthetically, it was not my first choice, but it worked out in the end to be more comfortable for our older guests, so it's a minor point, really. If I had any advice on this, it'd be the same as with any other wedding vendor, make sure you check the details ahead of time to avoid issues.
That aside, every time we needed to communicate, they were extremely fast and thorough in their response. We got the impression that the folks there were really happy to work there and the grounds were lovingly kept. Even through it was not part of the agreement, the staff actually set up the tables and chairs for us the night before since they had some time to do so. Payment was super easy and there wasn't a single unpleasant person that I dealt with. I get the impression that what little I had to deal with that was on the negative side was really just policy changes rather than any one individual. I also think that the beauty of the venue far exceeds its price tag given the other locations we looked at in Austin.