First, we have to say that Heather McDaniel is the best and we are so glad that we were paired with her as our primary photographer. From our first meeting to get to know each other to our engagement session and to the big day, Heather was ther...e every step of the way to help us plan, coordinate, and envision our day and how we wanted to capture it. Honestly, if we could give more than 5 stars just for Heather, we would.
Our other contacts at TWA have also been incredibly helpful from start to finish. Nick was our sales rep, and he did a phenomenal job answering all of our questions and matching us with Heather. Brittaney has been our contact for the album, and she's been super helpful through it all. One thing we do wish we would have done, though, is budget for the album a bit earlier in the process. The album and editing is so worth it, and we knew it would be an extra expense, but we didn't really think about it as a budget line item until about 4 months ahead of the wedding, and we wish we would have factored it in a bit earlier. That's more on us, though, not TWA.
We did want to note that our second photographer was a little all over the place. He was incredibly kind and excited, but it was clear that Heather had to spend more time and energy directing him than being helped by him. He was assigned to my husband for portraits and getting ready shots, and it was a bit of a mess. We had flasks with our names engraved on them, and he handed my husband my flask to hold - even when he tried to point it out, the photographer just brushed it off and took the photos with the wrong name on the flask. He also kind of spoiled our first look, and Heather was clearly frustrated with him for that. We had intended on keeping the details of our suits a surprise, but while Heather was shooting my portraits, the second photographer came up with my husband's cufflinks and vest chain to ask for her help on how to fasten them, while I was standing right there. When Heather tried to remind him that those details are supposed to be a surprise, he didn't even register why it was a problem that I was standing right there. While it was a minor detail, my husband was a little sad that I saw those details before our first look. In addition to that, we got way less portraits of my husband, and the ones we got didn't turn out super great because the second photographer was so disorganized and anxiety-inducing.
All in all, though, our experience with Heather and TWA has been amazing and we look forward to working them again in the future.