I first met with Joe at Twelve Acres where we went over all the wedding details and signed a contract. I had called a couple time over the next 2 months with some questions (asking... to speak with Joe or Joyce). I was told they were busy until one day I stopped in and learned the owners were retired. Once I learned who was now in charge I started talking to them about things I wanted to do for the wedding. We nonstop had conflicting issues between what we agreed upon with the original owner’s vs the new people in charge. Examples include but are not limited to: We were supposed to get any colored napkins we wanted at no cost; we were then told "We don't do that here, they do have a cost, who told you that". We were told we had to decorate the sweetheart table our self. So we went out and bought tulle and lights for the head tables. When we stopped at the venue to check out how it would look, one of the new people told us that they do provide lace skirts for the tables with lights. We can have an aisle runner, oh no we can't. We were trying to figure out our seating chart and were told the tables needed even number seating so I tried to work with that. Come to find out we did not need even numbers. Yet another MISUNDERSTANDING. The day of the wedding. We had to set up outside ourselves which was fine, BUT my groomsmen did not belong cleaning up cigarette butts and other garbage that was circulating outside! They had to have changes made in the reception room to our centerpieces. They didn't put them all up correctly to what we provided in the giant pictures that we gave them. I was assured that our name finders (on frames) would be put on easels so that they did not bend (guess what, NO easels, they were just put on a table where only half of each frame was actually on the table and the other half was off causing the frame to bend). Also, after the ceremony we were supposed to have a waiter that was serving the hor d'oeuvres. He stood in one spot having everyone come to him in the wedding party rather than walking around serving the food. He never once approached me or my husband to offer us any food. I didn't even no he was out there for some time. Someone in our wedding party had to bring food over to us! We were originally concerned about it being warm in the building when we would stop in there but we were assured that the AC's only go on when the room is in use. WELL nobody informed us that the AC's were broken the day of our wedding. Our room was about a million degrees or to be a little more accurate 87degrees. Guests were complaining about how hot it was in the room as well as our vendors, our photo booth attendants, the bartender and so on. Nobody working there ever even apologized or tried to accommodate us in any other way (some fans would have been terrific). Then our food came out, while we were walking around making sure that everyone was enjoying their food we came to a general consensus that most people's steaks were either bloody red or completely dried out, the vegetables exceeded al dente, the rolls were hard, the chicken fingers for the kids looked processed ($17 well spent on the food for the kids right?), the shrimps were not cleaned. But I do have to say the chicken kiev was marvelous! The next day we stopped in to pick something up my mom was asked how everything went. She said we made the best of the situation since we were stuck in a room where the AC's were not working! They had nothing to say from there.