DO NOT USE THIS VENUE. Things started off really nice. Then Amber, the wedding coordinator there, is no longer there. No fault of hers, I wish her the best in her career. What I do have a problem with is the lack of professionalism that this es...tablishment has. They messed up the day of the wedding and do not even have the courtesy to reimburse me for the horrible experience they provided. Instead, they offer me a round of golf, after we invested all that money into the wedding. Here is what happened:
1. Day of the wedding the seating numbers were set up incorrectly by the staff instead of setting up the numbers that we provided them two weeks prior. This caused the Mother of the Bride to be seated in the back of the room, away from the head table and her daughter.
2. We had set up a memorial shot in honor of my wife's dad who passed away a couple of months earlier. We worked it out with the coordinator that during the Mother/Son dance, the servers would bring drinks to the tables before the Mother/Daughter dance and toast. This is what was agreed upon. Instead, they made an announcement seconds before the Mother/Son dance for people to go grab shots from the bar. The whole time the Mother/Son dance was going on, people were flooding to the bar, causing a distraction during a special dance. All which could of been avoided if we stuck to the plan. Twin Lakes tried to put the blame on their former employee saying that she should of informed us.
3. We had a family style dinner. Simple, bring out a giant plate of food and it gets distributed amongst your guests. Not hard, so I would think. I have been in the service industry a long time and I know that there was no where close to the amount of servers that needed to be there for the size of the wedding, especially when we had to pay $6k in gratuities. That being said, after the head table was served, it took over an our before some tables received their meal, not to mention that some tables got their food cold.
All said and done, these mistakes that the venue made on simple execution i felt deserved some sort of reimbursement. We ended up paying $25k+ to Twin Lakes. I was asking for $2k back since they did not provide the service that they promised. Instead, they countered with a round of golf to make up for the poor execution. The controller, Laura, was an absolute joke to talk to and clearly does not care about the reputation of Twin Lakes, but instead, how much money they can get from you.
In my opinion, there are plenty of other options in Oakland County that will give you exceptionally better service and take care of you the way you should be treated.