I found my dress at Ultimate because they had the largest selection of higher quality wedding dresses in the Chicago area. My salesperson was great, and found the dress that was "me" and I wouldn't change that selection for anything.
That sai...d, the alterations were another story. I had to go in for 6 fittings - each time driving 100 miles round trip, taking a day off of work, paying for lunch and parking, etc. because for some reason they couldn't do the alterations in fewer fittings. They do a very poor job with hemming - my dress was far too long, which we told them, but they assured us it was just right (I can't count how many times my dress got stepped on the day of my wedding). During one of my fittings I saw them hemming another girl's dress and it was obviously uneven because it was a scalloped edge, but I don't think the alterations department cared. I ended up having to return my dress after having taken it home because when I tried it on for my mom, it wasn't laying flat at all in the back, but because I couldn't see that in my fitting, the alterations department didn't say a word. That was 4 days before my wedding...imagine how nervous and upset you would be.
I spoke to management and they rectified the problem, but not without a lot of unecessary heartache, thousands in lost wages, gas and parking expenses, and a ripped dress because it was indeed too long.