Ultimate Events

ic! I told him our dream wedding in our backyard, and he was quick getting us the quote! I went back to him multiple times to add items, make adjustments and he was very patient and excellent to work with! I was able to tell David how many people we were having and how I wanted less people per table and more spread out, and he was able to give us the perfect size of a tent and everything was spaced perfectly to make all our guests feel comfortable. The week of the wedding, the set up team was very professional and great. Got everything set up quickly! Everyone loved the tent, tables, chairs, coolers, and dance floor that Ultimate Events provided. The cafe lighting that they hung under the tent made the space feel cozy and romantic! All of these items provided from Ultimate Events transformed out backyard. We couldn't be happier with how our wedding turned out and the excellent service we received from start to end with this company.

and gave me multiple options to choose from. I ended up going with the cafe string lights and it was exactly what my wedding needed! It added such a beautiful glow to the room. The set up crew who installed the lighting were prompt, friendly, and ensured everything looked good before they left. I was very impressed!

d Park was unprofessional and poor at communicating. She complained to me about the venue coordinator for her own error. We scheduled a time to meet on site and she failed to show up. She told my mom and I different stories about why she wasn't there. Needless to say I didn't hire Ultimate Events and I'm glad!

nventory of stuff for any type of event.

tire vision for the wedding day. My daughter's wedding was during the COVID pandemic and things were changing fast. Ultimate was very flexible and great to work with. Highly recommend!

to Covid and their team was amazing on being so flexible to working with us in changing dates. Super easy services to pick up and drop off and I would recommend to anyone looking for rental services.

pictured online. I rated them as pretty good because they sent someone out to try to clean the chairs and when that didn't work, they automatically refunded our money without me having to fight for that. We did end up paying for the delivery and pick up which I feel at least part of should have been comped but overall they were reasonable and easy to work with. I would recommend going out to their warehouse or having pictures directly sent to you and not going by whats on the website.

fore so it was really fun to see something different there. The guests kept complimenting the café lights and how they worked in the space perfectly! The backdrop was great for photos as well. I have worked with Ultimate Events for a variety of events and they do a great job, recommend them!

y. They grabbed the incorrect color draping at first, but quickly retrieved a different color; Allison came to the docks to make sure it was the one we had picked. Overall, we are pleased with the service from Ultimate Events and certainly recommend them for your wedding needs :)

our stage. We'd given them photos for inspiration and the end result for the lighting aspect at least was spot on and magical. For the draping...we're still really upset by what had transpired but with the help of our day of coordinator we managed to get closer to our request. We had requested draping to flow down from the stage area as if curtains for a theater and despite multiple site visits by their team they still miscalculated and installed our draping well below the height we'd requested of them. We were working with Allison and while she was nice and professional, it was difficult to get a hold of her. Her responses were sporadic and as the day drew closer, this was legit the only thing that entire week my husband and I were stressed about because we weren't getting the answers about the draping that we needed from her. We spent the better part of two months trying to finalize a quote from her and literally signed off on the order and quote the day of our wedding! That is absolutely unacceptable to leave us in the lurch like that. If there are issues with the work order, it should be communicated to the customer regardless. My husband and I would have been very understanding if there was an issue with some part of the order and willing to make it work. To leave us in the dark until the day of the wedding was discourteous and unprofessional. I would hesitate to recommend them to any of my friends and family, but if you are planning something simple without too many moving parts, Ultimate could probably get you there. A fair warning, we found out waaaay later in the process (the week of the wedding!) that they're required to hire outside help for the hanging of the chandeliers so that could be a delay in getting a quote. Overall, I wouldn't hire them again just out of the amount of stress they'd put us under by not finalizing details until the week of our wedding. Maybe that's standard in the industry but for someone like me that likes to check things off her list and forget about them, it was not okay.

our stage. We'd given them photos for inspiration and the end result for the lighting aspect at least was spot on and magical. For the draping...we're still really upset by what had transpired but with the help of our day of coordinator we managed to get closer to our request. We had requested draping to flow down from the stage area as if curtains for a theater and despite multiple site visits by their team they still miscalculated and installed our draping well below the height we'd requested of them. We were working with Allison and while she was nice and professional, it was difficult to get a hold of her. Her responses were sporadic and as the day drew closer, this was legit the only thing that entire week my husband and I were stressed about because we weren't getting the answers about the draping that we needed from her. We spent the better part of two months trying to finalize a quote from her and literally signed off on the order and quote the day of our wedding! That is absolutely unacceptable to leave us in the lurch like that. If there are issues with the work order, it should be communicated to the customer regardless. My husband and I would have been very understanding if there was an issue with some part of the order and willing to make it work. To leave us in the dark until the day of the wedding was discourteous and unprofessional. I would hesitate to recommend them to any of my friends and family, but if you are planning something simple without too many moving parts, Ultimate could probably get you there. A fair warning, we found out waaaay later in the process (the week of the wedding!) that they're required to hire outside help for the hanging of the chandeliers so that could be a delay in getting a quote. Overall, I wouldn't hire them again just out of the amount of stress they'd put us under by not finalizing details until the week of our wedding. Maybe that's standard in the industry but for someone like me that likes to check things off her list and forget about them, it was not okay.

ul during the planning process. I can't imagine a better decorating team.

items. My only complaint is that I had painstakingly worked out the details of how to hang lights on the arch over our sweetheart table (including drawings) weeks before but when the workers arrived the day on they were unaware and I got pulled out of hair an make up to help clarify. There was also a miscommunication on the champagne glasses we rented, I had wanted small vintage tulip coupes, but they brought odd tulip-shaped flutes. Again, not big things. Overall, they were helpful and affordable and I would recommend them

ir first few reviews are from 2011 and 2013 so that you don't read the more recent ones! Not only could they not put a tent up straight that my husband and father in law had to take time out of their day to help them, but they then put up faulty lights and left them as if no one would notice several of the light bulbs not lighting up .....tacky! They were planning on leaving the tent until my husband said something and got out his own equipement to help them. When we called regarding the lights ( that we paid 600 extra dollars to have them put up in the first place) they stated and I quote" we know they don't work but we have never had complaints before ". Are you kidding! Where and when is it ever okay to use materials that don't work and then tell the client they are wrong for expecting it to work? When they came our to finally fix it and we asked them to add a few more lights because we had ultimately paid for them- they just laughed and said we are just here to fix the ones that are broken. We had to pay for every single small piece- including garbage bags liners along with the garbage pails and when they came to pick up their tent and materials they just left the over flowing garbage bags in the. middle of my lawn so all the garbage went all over the neighborhood. they could have at least tied the bags up, put them together, or even put them In the larger garbage pin 20 feet away, but I am sure that would have cost extra. This company would have ruined my wedding if it weren't for my wedding planner who had to add extra lights to make it what ultimate events said they would do in the first place and what we had paid them for. We ended up needing to add a second tent because we were wrong with the size. I get that they needed to pull some strings to help but instead of charging a little more then the tent would originally be they charged three to four times more! Then putting up that tent ended up putting a line down the middle so that we couldn't use the space anyways. When we tried to give them the benefit of the doubt and make things right, they took NO responsibility and offered nothing back in response....not even sorry. They showed up 7 hours early to put up the tent waking us up and didn't even apologize for that. I have never taken the time to write a bad review but this was a most. I would never give my money to this company again and I would highly advise others against it.

ou need. Allison was very helpful in working with us to put together a look we envisioned for our wedding, including linens, tables, chairs, and glassware. Most importantly, all of the pieces were in good condition. The delivery and set up went very smoothly. When it came time to return items they were very reasonable to work with, particularly when one of our tablecloths went missing. They checked and rechecked their items and it was found in another item bag, the issue was professionally handled and they continued to be friendly. We would certainly recommend Ultimate Events as a wedding or event rental supplier.

e was quick to respond and the service we got from the deliverers was very good. I was highly impressed by them and would highly recommend them for anyone looking for the best deal on rentals and for the best service and items in the rental business. I really can't say enough good things about them. Loved working with them on this and the materials we had rented were of great substance.

e worked well and coordinated the decorations/rentals with my florist and caterer to ensure all my details were covered-truly above-and-beyond service. She was easy to work with and always returned my emails quickly. She initiated communication when she thought of details that we had not discussed. She is EXCELLENT at what she does and I could not have planned my wedding without her!!

easy to pick decor. We only rented tables, chairs, lights, and linens, we didn't have to rent any flatware, plates, or drinkware since it was provided already by the bartenders and the food trucks we hired. Two things I didn't love were that one table was delivered to the reception tent instead of the ceremony area, and it wasn't really made clear up front that while UE will deliver the tables and set them up where they go, they do not set up linens, table runners, and table sashes. (We didn't do chair covers, so if you do, make sure to ask.) It wasn't the biggest deal, but I wish I would have known more in advance so I didn't have to send my poor Father-in-law over there to try to match tables to linens and try to set everything up artfully, plus get home in time to change for the wedding. Other than that, this was a great group to work with. They make you think very little and are very flexible as changes come up!

selves, and they had lots of chair options for our outdoor event. We were able to pick up Fri and drop off Mon for our weekend event.

y would try. It was perfect, so I could help set up the table placement. They were all great and professional.

etting closer. And an explosion occurred on the day of my wedding - not the time where the bride wants to deal with issues. As my date approached, I had questions arise. Specifically, I needed to know how much money we owed Ultimate Events. I sent them an email and received a response. Based upon that response, I went ahead and paid them that requested amount. Turns out a couple of weeks later, we found out that the amount was incorrect and that I actually owed them about $1300 more. The super annoying thing about that is that when I asked them why they didn't tell me about this when I had asked, the response I received was because their response was based on a different computer program that she didn't have open at the time. If a customer has a question, open the program and get the correct answer! As annoying as this was, this was nothing compared to what happened on my actual wedding day. I had rented farm style chairs for my wedding. The chairs cost $12/each. I knew that it was going to be a huge expense but I was willing to pay it to get exactly what I wanted. Ultimate Events knew that my wedding was to take place outdoors as my venue is an outdoor venue. On the morning of the wedding, when Ultimate Events was to deliver my rentals (including the chairs) they refused to set up the chairs outdoors. They stated that the grass had a small amount of dew on it so they would not set up the chairs outside and wanted to move my wedding inside. My wedding day was a perfect sunny day - there was no way that I was going to have the wedding inside because of some dew that was going to be dry in a short period of time. News flash! It's Minnesota! There is always dew on the grass in the mornings! Don't rent $12 chairs to people with outdoor weddings if you are going to refuse to allow the chairs to be used outdoors! Ultimate Events then had another suggestion - there were white chairs at the venue already from a wedding the previous day - they would allow us to use these chairs. But, in order to use them, I had to pay an additional $400. The white chairs that were there rent for about $3/chair - much less than the $12/each that I had already paid for! Why in the world would I need to pay extra to be able to use chairs that were already on location, were cheaper than the ones that I had already paid for, and weren't what I wanted?!?!? But, it's the morning of the wedding so what else is a bride to do? The worst part was that there weren't even enough of these ugly white chairs for my guests so many of my guests were forced to stand in the back. What a joke! Do not hire these people!!!

onding to us and answering questions. She even just stopped responding to me at one point, and when I contacted the manager and asked for someone else, they just gave us back to her! Our venue had a specific time requirement for when the deliveries could be made, and her answer was basically "We will deliver when we can and they can make it work". The week of our wedding our point of contact went out of town, and then the day before the wedding the chairs were set up in the tent at the tables instead of in the ceremony site. When we called them to ask them to fix it, they said we had to move the chairs ourselves and offered us a $100 discount, which was LESS than the fee we had paid to have them set up the chairs. Our venue contacted Ultimate events on our behalf and Ultimate events promised to deliver a second set of chairs to have at the ceremony site at no extra cost. On the day of the wedding, we arrived to find out they had moved the original set and not delivered a second set. The whole experience was terrible, the tables, chairs, and linens were fine, but for the price I would expect to at least get a response to emails and have our contract followed!

e less thing for me to worry about remembering. When the tablecloths I ordered came in to them in the wrong color, she called right away and discussed a substitute and it all worked out, even making changes at the last minute. We opted to pick up and return items on our own, which was extremely easy as well, we even were able to pick up a day early without any additional charge.

ow to help us find exactly what we were looking for. At first we felt a little pressured to keep adding extras to our order, but once we got the price quote we were able to take things off one by one without a problem so it was okay to be able to see the larger price with everything included to help us sort out what we really wanted that was within our budget. There was an issue that happened after our wedding with charging an unexpected pick-up fee that we wished Ultimate Events could've been more proactive about helping us understand, but David was apologetic and responsive in helping clear the issue up.

d for pipe and drape that I found. they gave you the option to either have it dropped off and set up or you could pick it up yourself. we chose to pick it up ourselves because we had plenty of man power to put it up. They were very great with the time to pick up and drop it back off! And the wedding looked SO much better with blocking off that area!

awn Westermann provided excellent customer service.

al items. I would definitely recommend them to family and friends.

would definitely recommend using ultimate events planning

s was also great.

pology received.

. I would recommend AARCEE rentals.