July 2018 Wedding. Please Read.
I rented a Rolls Royce for my father and I to ride in to the church and for my husband and I to ride in to our reception. I also rented a party bus for my bridesmaids and groomsmen that held 18 people. On the d...ay of my wedding, I receive a call a half hour before I'm supposed to be at the church that the Rolls-Royce AC belt was not working, it was smoking, and a mechanic had to come fix it. Keith, the owner couldn't give us a specific time on how long it would take and I asked him to please keep me in the loop and contact me before the church. No further communication went on like I had asked. This was a total inconvenience and not what I had anticipated to happen. I was immediately filled with anxiety and was given no reassurance that another vehicle would be there in place of the broken down Rolls Royce. When my mom told me the limo was here to pick us up, the party bus was the only vehicle in sight. I thought there would have at least been a back up vehicle; I don't know what company doesn't have a back up plan or more limos in their lot. I would've taken any car at this point, but to not send another car at all?!?! Who does this!?! A special moment was taken away from me because I couldn't exit the vehicle with my dad or have photos taken with my husband. We were fine on the party bus with my bridesmaids, the kids, and my dad and I to the church, but on the way to our venue, it was VERY packed. My brother had to go in a separate car because he couldn't fit and two people were standing on the ride to the venue. People were sitting on each other's laps and I felt so embarrassed. It was very confining and the air conditioning didn't seem like it was working well; we were all sweating and the driver had the windows open. I'm EXTREMELY disappointed in how this played out. The owner Keith only reimbursed me for the one vehicle instead of both. When I expressed how upset I was several times, his short, non-chalant, absolutely unsympathetic reactions made me beyond livid. To him, it wasn't a big deal at all and my words went through one ear and out the other. I will never do business with this company again. How they handled the most important day of my life was unprofessional and will forever leave a bad taste in my mouth.