Undercover was incredible to work with. We had two separate orders between our wedding welcome event/ rehearsal dinner and our wedding reception. To make it more complicated, we were using different caterers for both events, so Kaylee was commu...
nicating with different people for both orders, on top of emailing with me and my husband. Long story short, the entire weekend was a dream. Both orders were absolutely perfect to a T and the tents with the bistro lighting was simply magical. The staff were efficient in setting up and taking down all of the structures, and they were very nice and professional. Undercover really brought out our vision to life. Thank you so much.
Reviewed On 10/07/2020 by Emily D
Despite having to reschedule/reorder things for my wedding 3 times due to the pandemic, Undercover helped me out each time and things were an absolute breeze. Palmer is the best and got back to me almost immediately with new quotes and any ques...
tions I had. We ended up doing a backyard set up at my mom's house with tents and these beautiful farm tables and it was amazing! People couldn't stop talking about the farm tables and in general an A plus experience with this team! Hire them!
Reviewed On 10/04/2020 by Brittany S
Palmer and his team are outstanding. They responded to all of our emails and phone calls immediately and enthusiastically. They were knowledgeable and helpful about all aspects of our indoor/outdoor wedding. Anything that we needed (colors of l...
inens / specific glassware) was in their inventory. Delivery was on-time and conducted efficiently. Thank you, UnderCover Tent!
Reviewed On 8/12/2020 by Carolyn F
Undercover Tent was awesome - very knowledgeable, professional and responsive to our needs. Our backyard wedding was exceptional due to the set up of the tents, tables and lighting they provided. Highly recommend!
Reviewed On 7/28/2020 by Lori W
We opted for the clear top frame tent for our daughter’s wedding. IT WAS BEAUTIFUL!! Especially at night with the full top of tiny led lights! Undercover Tent helped make a dream wedding come true. They were wonderful to work with. Very pr...
ofessional and knowledgeable about everything from tent placement to permitting, to set up and breakdown. They worked well with our caterer on items required to accomplish our elegant backyard wedding. From the owner to the front office to the setup crew, they were all remarkable! Highly recommend!
Reviewed On 7/09/2020 by Elise T
We had an extremely positive experience working with UnderCover Tent & Party for our summer wedding. Palmer was very easy and clear to communicate with and supported us in making some last minute changes to accommodate for social distancing. Em...
ails, calls, inquiries, and updated quotes were responded to in a timely fashion and we felt very supported. On the day of delivery, his staff showed up and quickly and carefully assembled everything in my parents home. When a few of the tablecloths weren't the exact same color white, they quickly exchanged them for new ones. Overall the experience was incredibly positive and we highly recommend them to outfit your wedding or big event.
Reviewed On 10/21/2019 by Heather A
Our. Tent. Was. Incredible!!! First off, Palmer was so amazingly helpful and responsive and made our planning process easier than I ever could have expected. We had our wedding at a private home where Undercover had worked before, Palmer gave u...
s the perfect recommendation for what would work for the space and we could not have been happier with it. He was so easy going and so quick to respond to any questions that we had along the way. We chose a clear frame tent and the crew setting up did an incredible job with the tent layout and hanging the string lights. We got SO many compliments from our guests throughout the night about how beautiful the tent was. Undercover also provided all our flatware/glassware/linens/etc. and everything turned out beautifully. The only negative I have to say is that the woman who works in their office that seemed to be handling everything our wedding weekend was definitely not the most pleasant or easy to work with. Our wedding coordinator called the day of our rehearsal to see when the tent set up would be complete so our other vendors could plan accordingly. The woman was very short with our coordinator and she then called me to tell me it was "a little much" for my wedding planner to call the day before the wedding and accused me of "getting upset" over everything multiple times before I had even spoken a word other than answering her phone call. The only reason I am putting this in my review is because both my full time wedding planner and our day-of coordinator said they had similar experiences with her and she really added unnecessary stress to an otherwise great experience with Undercover Tent. That aside, we were still so happy with how everything turned out and the professionalism of all of their other staff. I cannot say enough AMAZING things about our tent and layout, the crew that set up the tent, and about Palmer because he was extremely helpful throughout the entire process. The clear frame tent was a game changer and let our guests enjoy the beauty of our venue for the entire night. I would use Undercover again and I would definitely recommend them!!
Reviewed On 9/17/2019 by Carl H
Undercover had the perfect tent for our small backyard wedding and we’re beyond accommodating with our many small changes and budget. They delivered and picked up promptly and it all created the perfect look and cover for our wedding! Highly re...
Reviewed On 9/15/2019 by Kara S
If you’re having a tented event or wedding you probably know it is a huge undertaking. There are unlimited details involved and it can be a very daunting task to book a tent/rentals.
In comes Palmer! Palmer was probably the most helpful perso...
n I encountered over my 2.3 years of wedding planning. From the get go he was extremely friendly and resourceful. I changed our layout and even tent style multiple times before even making a deposit. I think I emailed Palmer once a week for a year and then 5-10x a week for 2 months leading up to the wedding. Every time I apologized to which Palmer would say “no worries, this is my job!”. When we were on site the week of the wedding one of the Undercover workers told me they had about 20 other weddings that day!! And here I thought Palmer was just giving me some extra attention haha. This is probably one of the hardest working guys I’ve seen on Cape Cod/in the wedding industry. Every time I emailed him he would reply almost instantly!
If you are looking for a place on the cape to rent not only your tent, but tables, chairs, lighting, plates, glassware etc etc this is your company!! They are so on top of it and have crazy attention to detail. Their pricing is also great compared to some other companies we looked at.
Reviewed On 9/12/2019 by Morgan W
We are so glad that we found Undercover Tent for our wedding rentals. We had a backyard wedding and Undercover's items made it into the wedding of our dreams! We rented a sailcloth tent with lighting, a dance floor with lighting, wooden farm ta...
bles, the wood crossback chairs, a bar, and all of our tabletop items (plates, silverware, glassware, etc.) from Undercover and it all was so clean, well taken care of, and beautiful! The crew that came to assemble everything was professional, quick, and friendly. Palmer was so easy to work with throughout the process. We met with him in person a few times before the wedding and he was happy to show us the items in their show area and was so flexible throughout the many times that we changed our order! Everything came together and was able to go back together which made everything so easy! The farm tables looked so beautiful and everyone can't stop raving about the tent and dance floor. Reasonably priced and such a great, easy company to work with! Would highly recommend!
Reviewed On 8/01/2019 by Corinne C
I got married at a private house in July 2019 and the tent and all the other rentals were from UnderCover. My experience with UnderCover tent was amazing! They were amazing people to work with and went out of their way to make sure all the rent...
als were exactly what I needed. I cannot recommend them enough!
Reviewed On 7/19/2019 by Doug R
Our search for a reputable Tent Company started in February 2019 for a wedding scheduled in June. Finally, I reached out to a friend, and they recommended Undercover tent Co. From the start, Palmer Egan and his management team provided a profes...
sional and courteous outline of our needs. The week of the wedding, weather had a few of us worried but in the end the tent assembly crew arrived on time and did a perfect job with this project. I will use this company again in the near future with all of our tent requirements .
Respectfully, they are the best.
Reviewed On 6/16/2019 by Leah G
Palmer and the folks at Undercover Tent are incredibly helpful. I had a bridal lunch in June and ordered tables, chairs, flatware, and barware. I changed my order several times and they could not have been nicer. Everything ordered was deliv...
ered on time and in great condition. I would highly recommend Undercover Tent for your Cape Cod event!
Reviewed On 6/10/2019 by Jessica S
Great company. Communication was very prompt and condition of all rental items were amazing! Don’t choose any other company.
Reviewed On 1/31/2019 by Courtney G
Undercover was great for our rental needs for our wedding in Cape Cod last fall. Palmer was extremely accommodating to our multiple change orders and everything went flawlessly. Thank you Undercover!
Reviewed On 11/14/2018 by Veronica E
Delivered in time and was great to work with!
Reviewed On 10/31/2018 by Olivia B
We used UnderCover for our wedding this past July and they were so great! We shopped around to several other companies in the area and they had all the rentals we were looking for and were the best price. Palmer was great to work with and Ton...
y who came out to look at the yard and make measurements was so knowledgeable! I have recommended them to every bride looking for rentals.
Reviewed On 10/26/2018 by Mariah K
Everyone involved was so helpful! Palmer at the office was able to make sense of our early-days jumbled ideas and whip up a plan that everyone could feel good about! Patient, helpful and extremely knowledgeable, he was our go-to for questions a...
nd always made us feel welcome! Set-up and tear-down teams were polite and efficient, despite having to set up the tent in a torrential downpour! We couldn't have asked for a better team!
Reviewed On 10/24/2018 by Mary R
I cannot say enough about Tony, Palmer and All the guys that put up and took down our tents and equipment. My daughters wedding was Saturday at our home and I was panicked over the weather, will it be warm enough, dry enough, confortable. Tony,...
owner of the company was stellar. He allayed all my fears, reconfigured the tents as my trees had grown and made everything look magical. The heaters were top rate; all the dishes etc. were e perfect and beautiful. The tent lighting was like a fairytale come true for my daughter.
Palmer is a top notch communicator with the patience of a saint. Every email and phone call was answered quickly and knowledgeably. And the guys that came to set up and break down we’re very friendly, polite and respectful of our property. I would use Undercover Tent again in a heartbeat. Oh, and very reasonably priced also!!
Reviewed On 10/12/2018 by Justin N
Palmer and the whole crew were so easy to work with! Quick to reply, super honest, and great advice. There are moments that a soon to be bride or groom could be just going completely bonkers with planning everything for the big day. I was there...
. One phone call with Palmer and he set my mind at ease.
HUGE shout out to DJ Patrick as well for the perfect soundtrack all afternoon and into the night. Epic crew right here. Hire them!
Reviewed On 10/08/2018 by Kristi L
Undercover tent did a great job with our tent and all our supplies needed for our wedding day. We worked with Palmer Egan and it was a pleasure to work with him. We had many changes during the planning stages as we figured out all the items w...
e needed and there was never an issue with the changes we needed to make. The sail cloth tent was beautiful, along with lighting and additional globes that we requested. The set-up was done on a timely basis (prior to the actual wedding day) and gave us the ability to plan out where the ceremony would be. All the other items we rented (tablecloths, napkins, tableware, etc) were all in perfect condition. Palmer worked with us when we thought we may have a weather issue if we needed additional items. He assured us it would all be taken care. It was a pleasure working with Undercover tent and Palmer Egan and would highly recommend them for any occasion.
Reviewed On 9/16/2018 by Karen T
Tony, Palmer, and Barbara were key to planning our flawless tent wedding. Palmer managed our project and he was warm, professional, knowledgeable, and very responsive. Tony and Palmer's expertise translated into the perfect tent and dance floor...
size and set up, location of the tent at our wedding site, lighting, etc. And their tent and supply inventory is updated and clean. We also want to praise the installation crew: they love their work and it shows. They didn't miss a detail and they were very professional to work with. We highly recommend Undercover Tent!
Reviewed On 9/04/2018 by Carole S
Many choices but THIS company delivered. From concept to installation and tear down they were professional and efficient. Quality of product and service worth every penny. I highly recommend this company and one you can trust to help make you...
r event run smoothly. They go out of their way to meet and exceed expectations. Shout out to Tony, Palmer and Barbara
Reviewed On 8/08/2018 by Heather W
We used Undercover Tent for three separate areas of our wedding 1) chairs on the beach 2) the furniture & dinner/glassware rental for the venue and 3) a tent in our backyard for the after-party and brunch the next day. Palmer and the team at U...
ndercover Tent were awesome. The furniture was all high quality and looked nice. The tent was super and looked super sturdy and even had cute little lights inside. I really had every confidence in Undercover Tent and I would highly recommend them. I would also suggest the farm tables which gave a gorgeous touch to our wedding set-up. I'm hoping to find another reason to use them again!
Reviewed On 8/05/2018 by Mary S
I’m sure if you’re planning your wedding on the cape, you’ve already heard that undercover tent is not the best to work with and the owner Tony is extremely unprofessional. I wish I had listened to all of the people who warned me about hiring t...
hem as our tent vendor. The way that Tony communicates with customers is very hostile and demeaning. Not only did he scream on the phone at my poor mother when we called with a simple question months before the wedding day, he was very short tempered with everyone involved in our wedding. He had his office employee call as we were headed to the church for the ceremony demanding payment that minute. Very unprofessional and very disappointing. Avoid at all costs. I’ve heard great things about Chase Canopy and Sperry Tent. Great alternatives.
Reviewed On 7/07/2018 by Casey C
Palmer from Undercover Tent was nothing but helpful the entire time I was planning for my wedding. Due to weather changes, last minute tents were needed and he was able to deliver exactly what I needed to keep my guest dry. The crew set up all ...
the rentals and did a great job. I highly recommend undercover tent for any party needs!
Reviewed On 6/13/2018 by Marion O
From the moment we booked Undercover Tent for our daughter’s wedding Palmer and his team made us feel comfortable that everything would go smoothly. And they were right!
Every question/concern we had was immediately addressed by Palmer and he...
made us feel completely confident that everything would go as planned.
His calm nature made us feel at ease. He was also there to offer suggestions.
The tent was delivered on time and looked great! Our guests were so impressed and are still talking about how perfect everything was! We are so happy we chose Undercover Tent for the best day ever!!
Reviewed On 4/29/2018 by Ashley N
UnderCover Tent was amazing! We rented our tent and all of our wedding needs through them this pay September! They were easy to work with and very accommodating! They knew the venue we were getting married at, the Corsair and Crossrip resort, a...
nd they worked with the coordinator there great!
Reviewed On 9/14/2017 by Susan S
We used Under Cover tent for our daughter's wedding held in our yard. We were very pleased with their service. and products. The words that come to mind are professional, knowledgeable and courteous. The office staff was a pleasure to deal with...
and their site inspector helped us to realize our vision of trying to fit a lot of people into a small space. The delivery and set up team worked incredibly hard. Throughout the process many changes were made to our order, (we may now be tied for the most changes to an order) and they were all accommodated without difficulty, including last minute requests. In the end we were able to go with a clear top tent that was beautiful and allowed the natural beauty of the surroundings to show and requires minimal decoration. It was magical!
Reviewed On 6/12/2017 by . .
Undercover Tent was great to work with. Our wedding was on a weekend with high winds and rain. The guys were looking ahead at the weather and started putting the tent up a day early, realizing that Friday would not be doable. They worked ver...
y hard securing the tent, and I was amazed how well it held up during the heavy wind and rain. The cost is high, and there are added charges if you use extra heat, which was tough to deal with after the fact. But all in all, I think if we had gone with a less qualified tent company, our tent would not have survived the weather of the weekend. We really appreciated Ronaldo and his staff for working so hard to make everything work for us!!!
Reviewed On 10/23/2016 by Doris S
Excellent service! One of the drivers joked that we had them running all over the Cape! We had chairs and staging delivered to the Cape Cod Museum of Art, dishes and chairs delivered to the West Dennis Yacht Club and chairs and tables deliver...
ed to our rental home. Good people, very responsive. Clean chairs!
Reviewed On 11/17/2015 by Knottie77143881
We decided to book UnderCover Tent after deciding we wanted a clear tent for our waterfront wedding - not many of the tent vendors have these. We aren't local so tried to get as much of our communication done by phone as possible, which worked ...
with most of our vendors. However, Undercover Tent was essentially impossible to get ahold of - we placed at least one call every two weeks between January and September attempting to reach someone and almost never even got a courtesy message back that someone would call us back (no one ever did).
The one contact we did receive after sending our final numbers was that they had overbooked silverware so we were short 25 sets. They did not make any attempt to resolve this for us, so I had to use a different rental company to get these sets (and then got to spend the morning after our post-wedding brunch sorting those sets back out of our dirty silverware. Grrr.)
In fact, we did not actually connect with Tony in person - and me with him ever - until we'd arrived in Hyannis for our wedding. At that point, I had determined that the tent size we'd been quoted would have about a dozen guests sitting in a sand pit, and we asked Tony to come to the location and figure out what would work. That was the first time he actually measured our site and determined that, in fact, we'd need a different solution. After re-figuring things out, we were notified just before they headed over to set up that one of the two tents had been damaged, so we'd be getting a paneled white and clear tent for that one instead. So much for the whole reason we'd booked with UnderCover Tent!
AND THEN...UnderCover Tent began setting up our tents more than a DAY after they were supposed to...so much for having a timeline to get our tables and everything else set up! If we hadn't had amazing friends and family willing to spend the morning of the wedding helping set up the venue, it wouldn't have happened.
We were extremely disappointed with our UnderCover Tent experience. They may have been overbooked, but that doesn't mean they needed to completely disregard our wedding.
The rest of our vendors were great - but this one - steer clear or at least know that you might get to have as much "fun" as we did with UnderCover Tent!
Reviewed On 6/23/2015 by Jessica H
We worked with UnderCover Tent & Party for our outdoor wedding that used a tent. They were amazing and professional, our tent worked out wonderfully, and they were amazing about adding a heater at the last minute due to a chillier than expected...
day! We would definitely recommend them for any couple planning their special day!
Reviewed On 10/15/2012 by Ewa B
Both Barbara and Tony were great. They gave me great personal attention when planning my reception.
Unfortunately the set up and pick up did not go as planned and I was really disappointed. They showed up later then I requested for the set ...
up and didn't come equipped knowing how the tent was even supposed to be set up. Needless to say I spent my rehearsal dinner dealing with that.
I was also on my honeymoon when they were supposed to pick up the tent and my Dad sat around all day and they never showed up when they were supposed to. Not very professional.
The tent did look great and I thought it was good value. So take to bad and annoying with the good I suppose.
Reviewed On 11/05/2011 by Jackie M
We could not have been more impressed with everything. The Undercover staff was professional and a pleasure to work with. They absolutely blew us away with the end result; the tent was more beautiful than I had imagined and the rentals were per...
fect. The lanterns and twinkle lights made the tent look amazing when the sun went down. Thank you for creating the perfect setting for our wedding day!
Reviewed On 10/25/2011 by Danielle B
Tony, Barbara and the entire staff at Undercover Tent are the absolute best! Right from the start, they were great to work with and very patient with my ever-changing configurations! They were always prompt in responding to my emails and questi...
ons. The tent set-up and breakdown was flawless, and everything looked absolutely beautiful! For stress-free planning of a tented wedding, I highly recommend Undercover.
Reviewed On 10/05/2011 by Katherine F
Very helpful and professional. Delivered on time and were very fast. Very pleased with the service!
Reviewed On 7/12/2011 by Kristin J
Tony is the owner of UnderCover and he showed us around his warehouse and showed us pictures of tents that constructed in the past. He explained the different types of tents to us and recommended tent types and sizes for the venue... and this ...
was even before we committed to using his company. When there was a little misunderstanding between the rentals and the caterer - he took the approach as if the customer should not be involved in issues like this and handled it all behind the scenes. Tony showed up early on the day that all the rentals were to be delivered and made sure he knew where we wanted the tents placed and where we wanted the openings etc. We also rented all of our tables, chairs, plates, glasses, etc. from them and it was one stop shopping. The team did an excellent job on dropping everything off and picking it up as well as assembling the dance floor and the paper lanterns. Tony was very professional throughout the entire process and I never once worried that it wouldn't go smoothly (and everything did go smoothly). Highly Recommend.