Unlimited Charters

Our experience with Unlimited Charters for our wedding in October 2024 was a complete disaster from start to finish. We hired them to provide reliable transportation for our guests, but instead, we received a series of delays, lack of communication, and complete disregard for the impact it had on our big day. Despite sending our itinerary over a week in advance and receiving confirmation, Unlimited Charters’ dispatch team inexplicably claimed they never received it, forcing us to resend it repeatedly just days before the wedding. This lack of organization was only the beginning. The shuttle, which was supposed to pick up our guests from the hotel, showed up over an hour late. Our guests were stranded, waiting in the heat, unsure if they would even make it to the ceremony on time. Many were forced to scramble for alternative transportation or pay out of pocket for Ubers. Multiple calls from my father, wedding coordinator, and guests went unanswered or left us on hold indefinitely. This complete failure to provide timely service led to guests arriving late to our ceremony, ruining the carefully planned schedule on one of the most important days of our lives. As if that wasn’t enough, the return trip was equally disastrous. The shuttle was supposed to return to the venue and make multiple trips to bring guests back to the hotel. However, the shuttle arrived nearly an hour late, right before closing. By this point, we had a sick baby needing to get home, and the delay complicated our departure from the venue, as most guests were required to vacate by 10 PM. For the amount of money we paid, we expected a stress-free and professional service. Instead, Unlimited Charters delivered chaos, miscommunication, and a complete lack of accountability. After numerous follow-up emails, phone calls, and messages left without a single response, we feel compelled to warn others of this company’s utter incompetence. If you value punctuality, professionalism, and reliability for your event, I sincerely hope you look elsewhere. Here is additional proof that I was reassured more than once that the transportation would run smoothly, and yet, here we are.