Urban Cowboy Catering

Regrettably, I have to leave Urban Cowboy with a bit of a mixed review for my wedding. The people at Urban Cowboy were great, especially Jose who facilitated our menu, rentals, and bar. They were extremely accommodating; provided a wide array of rental options at a really fair price; brought, set up, and took down all the chairs for both dinner and ceremony; and only charged us for their very exact service times. The dinner was delicious. Before the wedding, Urban Cowboy was our most confident vendor selection. Unfortunately there were issues on the day-of execution. The primary reason for the mixed review is that the dinner tables were set-up with the wrong number of placements at each table, which resulted in the kind of chaos you don't want to see on your wedding day. For 10-20 minutes, guests were running inside and outside to re-check the seating chart, trying to count table occupants, and standing around confused. Eventually, someone found and informed me, the groom, and I had to inform the catering staff. Some tables had their placements fixed, but some guests ended up at the wrong tables in the end, which was awkward. By the time we were being introduced to the room, there were still guests sitting on couches in the foyer, waiting for a chair at a table. The short delay in schedule caused us to miss most of the sunset for the golden hour photo shoot. Next is the vegan meals. They told us staff in the buffet line would "go and get the vegan meal" when it's requested-- which certainly sounded like they had specific vegan meals prepared, presumably with an entree (as is typical for wedding catering). Turns out, the vegan meals were just an extra helping of salad and carrots, and there was no vegan entree (the carrots were one of our sides and tbh they were lit). The third reason is a bit anecdotal so take it with a grain of salt, but the appetizers were seemingly scarce. They charge per appetizer per guest. We paid for 3 to hit minimum and because we wanted to add a vegan option. You'd think that every guest would have a chance to get one of each appetizer. We had an extra-long cocktail "hour" (90 minutes so that we could come enjoy our own party), and I only had one opportunity to grab an appetizer. Of the guests I've talked to since, only a couple could identify more than one of the apps, and none had a chance to try all three. The vegans never saw the vegan option either. So that felt pretty underdelivered. The final issue is that the photo booth we rented from them was disappointing. The lighting was insufficient and most of the photos came out dark (only lighting was a blinding ring light behind the camera that made the experience kind of unpleasant). The black ink must not have been refilled on the printer either, because our logo and date didn't print out correctly, and become more and more faded with each take. Between the dimness, strained eyes, and faded ink, the printout quality was poor. If you're trying to decide on Urban Cowboy, I think you can still get a 5-star experience with great food, great service, at a very good price point. I'm guessing the table thing won't happen again-- they seem like they're trying to run a solid business, and they'll likely not have to learn from the same mistake twice. So, just go easy on the appetizers, maybe avoid their photo booth if you care a lot about that, make them agree to a vegan entree if that's relevant to you, and you're good to go.