We hired Urban Cowboy to provide catered food and a bar for our wedding in May. While our day was nearly perfect, our experience with Urban Cowboy left much to be desired. Unfortunately, I believe that since a brick and mortar store was in the ...
process of opening right before our wedding, it distracted Chris and his team, resulting in our wedding not getting the attention we had hoped and quite a few issues.
First, the good: the food itself was quite tasty! The mac and cheese was heavenly. Additionally, they were always willing to accommodate our requests, and did, for the most part.
Now for the bad: TL;DR It was a huge disappointment and we certainly don't feel as though we got our money's worth. I would recommend finding another caterer--many of our issues seemed to stem from a lack of attention or dedication to the catering aspect of their business.
Communication: They would only respond to our e-mails on Sundays, and even then, only in part. It often required sending multiple e-mails in order to get our questions answered--and even then, it was clear that communication failed on their end as evidenced by my next point.
Bartender issues: In our emails, we discussed how well equipped the bartender would be to serve our event. We were specifically told that the “bartender will bring all supplies for opening wine/beer and a cutting board. They can bring a cocktail shaker as well”. The bartender did not bring any tools whatsoever. Luckily, we had brought wine keys and scoops for ice, but no knife or cutting board. After the truck supplied the bartender with the knife and cutting board (for citrus), these items were not used. It took my father getting behind the bar and cutting limes for people to get their drinks prepared. Furthermore, the bartender was not well trained and struggled to poor even the simplest of drinks (way overpouring, then over correcting and way underpouring). At one point she told my uncle that she couldn't make him a bacardi and coke because she didn't have any rum...there were 5 handles right next to her...
1. One of the entrees was supposed to be cherry-ancho glazed short ribs. This is something we were very excited about. The ribs we received were not short ribs. We understand that small substitutions may occasionally be necessary, but the main cut of meat was substituted, which had impacts on both the flavor and price.
2. The other entrée was supposed to be the sriracha chicken, with the sauce on the side. We did not receive the sriracha sauce, but a different sauce altogether. Once again, this substitution completely changed the meal.
Service issues: Prior to the wedding, we communicated the timeline to ensure that we were on the same page. Although the wedding ceremony ran about 15 minutes late, the dinner service was much more delayed. Dinner was not ready until after 6:00. Throughout dinner, our mothers had to find the staff to refill the trays of food. We had guests standing in line with 2 of our 5 dishes completely empty with no one on site to refill them.
We paid extra for your cake cutting service. The staff was not prepared to provide this service, and once again had to be found in order to fulfill it. In addition, many guests had to cut pieces for themselves, because the three tiered cake was cut from the top-down, with no separation of layers. The last layer was never cut at all, leaving guests to completely help themselves.