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Urban Express Charter Reviews
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Reviewed On 3/06/2019 by Katie S
Avoid at all costs! We booked a trolley for our wedding through Urban Express and put down a deposit almost 8 months in advance. A few months out, we contacted them about something entirely separate and came to find out they no longer had a tro...
lley.. there was no mention of this to us and it pains me to think we would not have been made aware of this until a couple weeks before our wedding and would've been left scrambling if we hadn't happened to reach out. Very poor organization and customer service. I don't write reviews often, but I think it's worth warning future brides and grooms.
Reviewed On 3/14/2018 by Taghred M
I have had a great experience with this company. They have great customer service and excellent drivers. I would recommend this company.
Reviewed On 11/22/2016 by Jaun R
Terrible customer service. They were late, the driver was rude and the car was dirty and missing a hubcap! This was not VIP service! Will not use again.
Reviewed On 11/22/2016 by Sally K
Urban Express was very, very rude on the phone and what made matters worse was they were late for our wedding party. The driver and Angela (I think) was very rude on the phone. Will not use ever again!
Reviewed On 6/27/2016 by Amanda C
Urban Express was on time to pick us up after our wedding ceremony, but that is probably the most positive thing I can say about the experience. Unprofessional service while booking our trolley. When we were picked up, our driver aimlessly drov...
e around without taking direction - we had an itinerary for coordinating with our photographer. We were really late to our first photo location - making it impossible to get all the pictures we wanted before the reception. After we took pictures at that location, we all piled back on the trolley and waited patiently. The trolley wouldn't start because the driver let the battery die! We weren't able to get any of the wedding pictures we wanted AND we didn't get any refund. Don't book with them unless they are just driving you from point A to point B. Overall terrible experience.
Reviewed On 6/21/2016 by Rich T
Terrible company. Spoke with LaTisha who put me on hold 5 times, hung up on me, and lost the information for our wedding. In the end, I am glad that we went with another service because I would give them a 15% chance of even showing up on tim...
Reviewed On 4/12/2016 by Amanda M
Very poor communication skills.
Reviewed On 7/21/2015 by Knottie1437506445
If I could give Urban Express 0 stars I would. My fiance and I were looking for a shuttle service for our wedding. Initially, they were quick to respond and gave us a quote of $490 for the shuttle we were looking for. At that point, my fianc...
e forwarded me the email with the quote and I replied asking if there were any discounts available to that price. I did not get any answer at all. My fiance emailed and called the gentleman 4-5 times and never once got a response back over a 2 week period. She eventually called the office and spoke with a woman who said she would have the guy finally call back... he never did. She called again, spoke with another woman who was apparently very nice and helpful and finally got the guy to reach back out. When he finally responded after weeks of no communication at all, he told us the price was going up to $900! Basically doubled the price 3 weeks before our wedding!!! Needless to say, we were pretty upset, and responded back saying that it was extremely unprofessional the way they were handling this and that they should honor the initial quote of $490. They then proceeded to say that our venue was a 2.5 hour drive back and forth from the hotel and it would be over 300 miles throughout the day. Our venue is 13 miles from the hotel and a 20 minute drive. I did a little math to show them that even with more trips than they needed to make, we were going to be under 200 miles for the entire day and that the back and forth trip would only take 40 minutes total.
The owner of the company finally called my fiance and at first apologized for the miscommunication and said he would honor the $490 but would have to add 4 hours to the total price because we live outside of Columbus.. we live in New Albany, which falls under Columbus/Franklin county. He said that with the discount he could give us the shuttle for $892... WOW!! AN $8 DISCOUNT!!! AMAZING!!!!! She then told him that was a little ridiculous and that she was going to write a review on The Knot and The Wedding Wire so that other brides did not run into the same situation as she did and he proceeded to yell at her and tell her that she couldn't do that because it was slander and she was trying to trap him just to write a bad review... this is just silly. Luckily, we found another company that is run by people who know how to handle business and not try to screw us over. I hope that no one ever has to deal with this company and chooses to use another service in the area as they are extremely unprofessional and just trying to screw you over at the last second and make you pay more than what you first agree to.
Reviewed On 10/02/2014 by Brittny E
My husband and I were looking for something a little more unique than a limo for our wedding transportation and found the cutest Columbus trolley through Urban Express! We not only loved how adorable the inside was with the wood and gold featu...
res, but it was able to hold our entire wedding party and our photographers (~20). It was also heated to keep us cozy during the fall (mid November) weather and allowed us to enjoy "beverages" while we traveled from place to place. The pictures turned out great and bring back wonderful memories.
We highly recommend using this trolley :)
Reviewed On 10/07/2013 by Sarah H
This company was exactly what we needed/wanted.
Reviewed On 8/13/2012 by Lori S
My wedding day happened to be one of the hottest days of the year, 105 degrees, so when the AC wasn't working on the trolley I rented for my wedding party, I was not too happy. Also the driver didn't really seem to have much information with r...
egards of where we were supposed to go to take pictures and how to get to our reception venue. The trolley also broke down at an intersection. I still tipped the driver generously as the things that happened weren't necessarily his fault, but I did contact Urban Express after my wedding to complain and fortunately they gave me a discount for my troubles.
Reviewed On 7/14/2012 by Jamie B
We initially booked a trolley for our guests and the week before the wedding booked a limo for the wedding party. At first they wouldn't give us any discount for booking 2 means of transportation through them but after a little negotiating we w...
ere able to work it out. They were very timely and polite and the trolley actually stayed an hr longer than first booked (with cash payment of course).
Reviewed On 5/31/2012 by Kaylea L
I booked the trolley with urban express literally two weeks before our wedding and totally lucked out that it was available. They were easy to work with, on time for our event and our bridal party loved it!
Reviewed On 5/29/2012 by alicia n
The bus was 30 minutes late picking us up from the church so we missed out on 30 minutes of pictures. The bus was smaller than what we were told, so we had two people sitting on laps.
Reviewed On 10/05/2011 by Meggie K
I want to say that I was disappointed in the service and some of the quality. First of all, there was no way that 32 people would have fit on the trolley that was provided for our wedding. We had 21 on the trolley and it actually felt a little ...
tight. I was glad that about 5 of our bridal parties dates opted not to ride because I am not exactly sure where we would have put them. Also, there was no CD player provided as I was told there would be. So my husband kindly asked the driver to turn on the radio. He did, but it was barely audible for those riding in the back. And when we asked to turn up the volume, we were made to feel as that was an inconvenience.
I hate to say that I was dissatisfied with the service, but I was. This was the happiest days of our lives, and your driver had a very poor attitude. He was not friendly or kind and made it known to us that he had other plans to get to that night. We had a couple of coolers on the bus and we obviously knew that we would need to clean up the bus once we were dropped off at the reception. Instead of kindly reminding us, or asking to pick up our things, the driver was threatening to fine the groom if it wasn’t cleaned up...even before everyone had exited. I was just very surprised by the lack of patience and kindness that was shown by driver.
Over-all, I would not recommend this company and would suggest looking elsewhere for your wedding day transportation.
Reviewed On 7/28/2011 by Crystal S
We worked with Urban Express for our trolley, transportation to and from our venue and as a "get-away" car at the end of the evening. Working with their folks before our event was a breeze as they were very helpful and nice. However, 2 days b...
efore our wedding I found out that our 35-45 person shuttle was rented to someone in Cincinnati. They ended up finding us two vehicles which would accomodate about 45 people in total. HOWEVER, I found out that the first shuttle transporting our guests to our wedding was recklessly driving(went over a couple curves scaring our guests). At the end of the night, the last "shuttle" to pick up our guests was not only 30 MINUTES LATE BUT was only large enough for 15 people - causing our guests to sit on each others laps - luckily at that point these guests had been drinking and didn't care - but I sure did considering my husband and I tipped 20% prior to our event which was a mistake - I would've never tipped 20% for this service knowing what I knew after the fact.
For the most part it was a nice experience but wished my guests had a better experience which is why I'm giving them 3 overall stars and 3 stars for service.
Reviewed On 7/26/2011 by Carrie W
Overall, happy, but the back of the limo had an emergency exit window in the roof... the girls that were sitting back there were sweating like crazy because the sun was beating on them and there wasn't the best air flow back there. Our driver ...
was on time though and patient when driving through construction on campus to get to a good photo spot.
Reviewed On 7/15/2011 by a member
I was a little disappointed with the communication when contracting for my wedding. The preferred method was email and I had to check-in a couple of times to get responses. Other than that, everything was great! Our vehicle arrived on time a...
nd our driver was super fun!
Reviewed On 7/12/2011 by Audrey T
We had great service the day of our wedding. We used multiple vehicles and shuttles. I did struggle with communication setting up and making contracts and changes.
Reviewed On 7/03/2011 by Beth K
Our driver was on time and super friendly and the bus was nice and clean! Hire these guys!
Reviewed On 6/28/2010 by Lauren V
Great Trolley for cruising around on my wedding day.
Reviewed On 9/05/2008 by Brooke H
We had a limo bus that held up to 20 people. They picked us up at the church and we drove around for several hours. They had coolers for drinks great music and the driver was great!