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Urban Express Charter Reviews
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Reviewed On 10/07/2013 by Sarah H
This company was exactly what we needed/wanted.
Reviewed On 7/14/2012 by Jamie B
We initially booked a trolley for our guests and the week before the wedding booked a limo for the wedding party. At first they wouldn't give us any discount for booking 2 means of transportation through them but after a little negotiating we w...
Reviewed On 3/14/2018 by Taghred M
I have had a great experience with this company. They have great customer service and excellent drivers. I would recommend this company.
Reviewed On 11/22/2016 by Jaun R
Terrible customer service. They were late, the driver was rude and the car was dirty and missing a hubcap! This was not VIP service! Will not use again.
Reviewed On 11/22/2016 by Sally K
Urban Express was very, very rude on the phone and what made matters worse was they were late for our wedding party. The driver and Angela (I think) was very rude on the phone. Will not use ever again!
Reviewed On 6/27/2016 by Amanda C
Urban Express was on time to pick us up after our wedding ceremony, but that is probably the most positive thing I can say about the experience. Unprofessional service while booking our trolley. When we were picked up, our driver aimlessly drov...
Reviewed On 6/21/2016 by Rich T
Terrible company. Spoke with LaTisha who put me on hold 5 times, hung up on me, and lost the information for our wedding. In the end, I am glad that we went with another service because I would give them a 15% chance of even showing up on tim...
Reviewed On 4/12/2016 by Amanda M
Very poor communication skills.
Reviewed On 7/21/2015 by
If I could give Urban Express 0 stars I would. My fiance and I were looking for a shuttle service for our wedding. Initially, they were quick to respond and gave us a quote of $490 for the shuttle we were looking for. At that point, my fianc...
Reviewed On 10/02/2014 by Brittny E
My husband and I were looking for something a little more unique than a limo for our wedding transportation and found the cutest Columbus trolley through Urban Express! We not only loved how adorable the inside was with the wood and gold featu...
Reviewed On 8/13/2012 by Lori S
My wedding day happened to be one of the hottest days of the year, 105 degrees, so when the AC wasn't working on the trolley I rented for my wedding party, I was not too happy. Also the driver didn't really seem to have much information with r...
Reviewed On 5/31/2012 by Kaylea L
I booked the trolley with urban express literally two weeks before our wedding and totally lucked out that it was available. They were easy to work with, on time for our event and our bridal party loved it!
Reviewed On 5/29/2012 by alicia n
The bus was 30 minutes late picking us up from the church so we missed out on 30 minutes of pictures. The bus was smaller than what we were told, so we had two people sitting on laps.
Reviewed On 10/05/2011 by Meggie K
I want to say that I was disappointed in the service and some of the quality. First of all, there was no way that 32 people would have fit on the trolley that was provided for our wedding. We had 21 on the trolley and it actually felt a little ...
Reviewed On 7/28/2011 by Crystal S
We worked with Urban Express for our trolley, transportation to and from our venue and as a "get-away" car at the end of the evening. Working with their folks before our event was a breeze as they were very helpful and nice. However, 2 days b...
Reviewed On 7/26/2011 by Carrie W
Overall, happy, but the back of the limo had an emergency exit window in the roof... the girls that were sitting back there were sweating like crazy because the sun was beating on them and there wasn't the best air flow back there. Our driver ...
Reviewed On 7/15/2011 by Brittany B
I was a little disappointed with the communication when contracting for my wedding. The preferred method was email and I had to check-in a couple of times to get responses. Other than that, everything was great! Our vehicle arrived on time a...
Reviewed On 7/12/2011 by Audrey T
We had great service the day of our wedding. We used multiple vehicles and shuttles. I did struggle with communication setting up and making contracts and changes.
Reviewed On 7/03/2011 by Beth K
Our driver was on time and super friendly and the bus was nice and clean! Hire these guys!
Reviewed On 6/28/2010 by Lauren V
Great Trolley for cruising around on my wedding day.
Reviewed On 9/05/2008 by Brooke H
We had a limo bus that held up to 20 people. They picked us up at the church and we drove around for several hours. They had coolers for drinks great music and the driver was great!