I had purchased my wedding gown, jewelry, and received alterations through Van Cleve. I did not want to remove any points, but due to alterations alone, decided to.
My experience ...with my wedding gown purchase was wonderful. However, I spent ~$1k on alterations (incl. tip- and of note, although the alteration specialist was kind, I felt pressured to leave a tip). Well, the bustle didn't hold up!! Once it was bustled (yes, it was correct)- I did a few spins, and 2/5 buttons flew off!! This was during cocktail hr- so the dress was dragging for pictures, our entrance, etc. We had to delay our first dance as well (I was a walking hazard). Luckily we had his/hers sweats we were going to change into at the end of the evening- but did it hours earlier than anticipated so we could enjoy dancing together (we did our first dance in sweats). I think worth mentioning, that when other (more experienced) people saw the buttons for the bustle (prior to any breakage)- they had their doubts it would hold. Needless to say, I was extremely disappointed, especially after the high cost + the reassurances I had received.
However, I do not want the negative experience with alterations to completely overshadow the wonderful experience I had during my dress shopping. Van Cleve was about the 5th place I had been to, trying to find my dress. Caroline was assigned as my wedding stylist- and she was hands down 10/10. My experience with her was top notch. She radiated kindness and professionalism. She was patient, stayed within my budget, listened to me, and helped me. I cannot give these compliments to most of the stylists I had encountered prior to VC. I was looking for someone to help me find a dress style that was flattering on me. I would find that what I'd put on in store often looked very different in pictures when I referenced them later on. Based off of everything I was saying, she asked if she could pull a dress for me that she thought I might like (bc it was not on my radar). Well, I'm glad she did, because that ended up being the one. Truly, an amazing experience with Caroline! Thank you!!