I wish I could have positive things to say about Vanessa because we really wanted to work with her. My husband and I struggled for several years to get pregnant, and we finally did so through IVF. We hired Vanessa after researching over 30 phot...ographers to take maternity pictures of us in Walt Disney World. After our trip had to be postponed in November due to our IVF treatments, this was the SOLE reason we were traveling from Ohio - to get these pictures. We booked with Vanessa ahead of time, and two days before our flight, she reached out to cancel.
I have screenshots of our entire conversation and the weather forecast at various points of our conversation. She reached out on a Saturday morning, and our shoot was on Monday morning. At the time, the forecast was NOT looking good. However, I asked her if she could wait even just until later in the day to see if it would improve. I was willing to change the location to an indoor or sheltered spot if needed. I was willing to go to a completely different area of Orlando. By the end of that day, the forecast had improved to within the ranges of her contract.
Her contract states that, “If the chance of rain is less than 60%, Photographer will leave it up to the Client to decide whether to reschedule and Photographer will inform Client of the implications of shooting in light rain or inclement weather.” Vanessa refused to hold up this end of her contract. The forecast did improve to under 60%, and we asked her to keep her word. We offered to pay her more. We basically begged her to not cancel on us.
Her contract also states that, “In the event Photographer determines, in its sole discretion, that it cannot or will not perform its obligations under this Agreement due to circumstances including, but not limited to, injury, illness, death of family member, pregnancy, military orders, religious obligations, or other personal emergencies, it will:
1. Immediately give notice to Client;
2. Attempt to find another competent professional to take its place with the mutual agreement of Client;
3. If another competent professional is not available or Client does not agree to transfer of obligations to said alternate professional, Photographer will issue a refund or credit based on a reasonable accurate percentage of services rendered"
Vanessa also refused to uphold all of what's stated in this part of her contract. WE spent HOURS looking for our own replacement, feeling extreme stress less than two days before flying to Orlando, and we VERY luckily found one. We asked Vanessa to provide a credit (#3) so that we could pay the difference in booking the alternate photographer’s fee, but she refused. All she would do is refund us the deposit for a service she was no longer going to perform.
What’s most disappointing about all of this is that we felt we were dealt a dishonest hand. During our conversation on that Saturday, Vanessa revealed that other clients of hers had canceled their shoots and that it was no longer financially “worth it” to her to fly to Orlando to do our one shoot, even though she signed a contract saying she would do it. She reneged on her contract in multiple ways and refused to do anything to make up for it, other than simply issuing a refund for work she was backing out on.
We had been through so much to get to this point, for her to do this to us at the last minute showed her lack of empathy and professionalism. We want others to be aware of the way Vanessa conducts business.