VAR events severely under delivered and we decided to terminate our contract and as a result, lost our non-refundable deposit.
Communication was severely underwhelming with the owner of VAR and the followup and followthrough was poor. We foun...d ourselves requesting updates and a list of expectations several times as we approached our March 2021 wedding date and it either went unanswered or false hope was given.
We hired VAR in August of 2020 and met 3 times with the VAR owner as a result of my fiancé and I’s inquiries. We met for the initial consultation in August, the venue walkthrough where the owner of VAR included a young child who was unruly (had to be asked to stop touching things), and again Nov 3 after a missed due date of Oct 30 where she explained she was unable to reach out to us due to another wedding. Please note, VAR committed to an Oct 30 due date for a floor plan design that was initially verbally committed to be delivered by Sept 26. The VAR owner did not communicate the miss until Nov 2. As we approached the date, we reached out on Oct 29, Nov 1 and Nov 2. On Nov 3, we met for a working session and it seems as if the floor plan was thrown together in a rush. VAR communicated during the working session that we’ll hear from her throughout November for the design and they’ll move as fast or as slow as decisions are given to be made by my fiancé and I - we never received those options to make decisions quickly.
Dec 2020, we terminated our contract and lost our non-refundable deposit. As I thoroughly explained, the communication was not up to par with the owner and with 3 months to go, we hadn’t heard from the owner since Nov 3. We’d heard from her assistant which we were grateful for. Per the contract we agreed to, their office hours were M-Th 10-4. However, we were quickly enlightened once we terminated the contract of the inability to meet this expectation due to other circumstances. Considering the lack of attention to detail we received and apparently fluff contract, we did expect to receive some of the deposit back.
We wholeheartedly do not recommend VAR Events.