Unfortunately, VAR events severely under delivered and we decided to terminate our contract and as a result, lost our deposit.
Communication was underwhelming with the owner of VAR and the followup and followthrough was poor. We found ourselv...es requesting updates and a list of expectations several times as we approached our March 2021 wedding date and it either went unanswered or false hope was given.
We hired VAR in August of 2020 and met 3 times with the VAR owner as a result of my fiancé and I’s inquiries. We met for the initial consultation in August, the venue walkthrough where the owner included her young son, and again Nov 3 after a missed due date of Oct 30 where she explained she was unable to reach out due to another wedding. Please note, VAR committed to an Oct 30 due date for a floor plan that was initially verbally committed to be delivered by Sept 26. The VAR owner did not communicate the miss until Nov 2. As we approached the date, we reached out on Oct 29, Nov 1 and Nov 2. On Nov 3, we met for a working session and it seems as if the floor plan was thrown together in a rush. VAR communicated during the working session that we’ll hear from throughout November for the design and they’ll move as fast or as slow as decisions are given to be made by my fiancé and I.
Dec 2020, we terminated our contract and lost our deposit. As mentioned, the communication was not up to par with the owner and with 3 months to go, we hadn’t heard from the owner since Nov 3. We’d heard from her assistant which we were grateful for. Per the assistant, they both have full time jobs.
2020 has been hard on everyone, but good customer service goes a long way. 100% disappointed in the service my fiancé and I received from VAR Events. We were thoroughly looking forward to our wedding day with this event planning business.