Veranda Elegant Events

o weeks after we requested a meeting to discuss our concerns. Instead of addressing them directly, we were redirected to an email address that has gone unanswered. To begin on a positive note, the venue itself is beautiful, and the décor is well done. However, the level of service we received did not meet expectations. We were required to provide a gratuity of $50 per employee for 10 staff members, paid in advance. On the day of the event, we observed only five staff members present, plus the day-of coordinator. Despite this discrepancy, no portion of the gratuity was refunded. During cocktail hour, the bar was closed to guests, and alcoholic beverages were not being served. Servers were only offering water and soda, and several guests were told they could not receive alcoholic drinks in the designated cocktail hour area. Additionally, the appetizers we paid for were not distributed adequately. many guests did not receive items such as empanadas, charcuterie cups, or shrimp. The champagne toast was also poorly executed. Out of 96 guests, only approximately 40–45 were served champagne or non-alcoholic cider. Entire tables were missed. While the food itself tasted good, portions were overly restricted. Several guests mentioned they were still hungry, despite there being a substantial amount of leftover food at the end of the event. This suggests an issue with how the food was managed and distributed, rather than availability. The bar service was another major concern. Drinks were consistently weak, to the point where they tasted like juice or soda. When we inquired whether the bartender was licensed or properly trained, we initially received a “no,” which was then quickly changed to a “yes.” Many guests ultimately chose to purchase drinks from a nearby bar due to the lack of proper service. This aligns with the fact that we received back over 80% of the alcohol we had provided to the venue. During the pre-ceremony staging period, we were told the wedding party would have access to alcoholic beverages upon request. We made requests, but no drinks were ever provided. Additionally, the coordinator appeared inattentive throughout the event. We frequently had to repeat requests or locate assistance ourselves for basic needs. There were additional issues not listed here, but the above reflects the primary concerns. This review is intended to inform future clients and to bring these matters to the attention of the venue’s ownership. We hope this feedback is taken seriously so that others do not have a similar experience.