About this vendor
We understand every woman has had her dream image of a perfect Chicago Wedding since she was a little girl. And we are here to help make that dream a reality. We have custom packages available to you. Limos are hand-washed inside and out before your Big Day! Walk down your red carpet and into your Limo
Details
Business Attributes
- Black-owned Business
Transportation
- Limousine & Sedan
- Shuttle Service
Wedding Activities
- Rehearsals & Parties
- Wedding
Reviews
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3.7
out of 5.012 reviews
Review photos
Showing slide number 1 out of 4
I work in the hospitality industry, so I chose this company based on positive reviews, hoping for a smooth experience on my big day. My now husband and I paid all vendors and servi...
ces in advance specifically to avoid any stress or payment issues on the day of and yet, exactly what we were trying to avoid happened.
While I was taking last-minute pictures before the ceremony, my bridal party tried to board the bus and were not allowed in. Then, the driver started asking my friends and family for money. People were calling my husband, who was already waiting for me at the church, while this chaos unfolded. Eventually, they came to get me, and while I was showing my phone to prove payment, my friends and family kept offering money as if I hadn’t paid. After I sent a picture of the receipt to the manager/owner, only then were we finally allowed on the bus. This entire scene was embarrassing and stressful.
Once inside, there was a very explicit video playing on the bus TV that I honestly thought was p__n completely inappropriate, especially since there were kids present. This added to my stress and made me late by a few minutes, leaving me no time to relax before walking down the aisle.
After the ceremony, the champagne included in the package wasn’t ready when we came out. The best men had to go back inside the bus to grab it, and when they asked for champagne glasses (also included in the package), they were given red solo cups. A family member decided to skip the toast altogether, and we left feeling disappointed.
On the way to the venue, the driver suddenly stopped the bus in the middle of nowhere, right in front of a parked truck. We were all freaked out not knowing if the bus had broken down or if something worse was happening. There was zero communication from the driver, which made the situation even more unnerving.
I called the manager on Monday to discuss everything. He downplayed the issues, saying it wasn’t a big deal since we still got from point A to point B. He did assure me the video wasn’t p__n but a “kinky music video,” which I appreciate him clarifying. However, for everything else the payment confusion, the inappropriate video, the champagne fiasco, and the random stop he insisted it wasn’t a big deal.
Honestly, this was a hugely disappointing experience on what should have been one of the happiest days of my life. I do not recommend VIP Limousine, Inc.
We had an incredible experience with VIP Limousine! I rented the New York 34 bus for our wedding, and everything was perfect. The bus was stunning—spacious, clean, and luxurious. T...
he bus came decorated and even had champagne. It had all the amenities we could have asked for, making the ride even more enjoyable.
Our driver, Daniel, was fantastic. He was punctual, professional, and made sure we were comfortable throughout the entire trip. His friendly attitude and smooth driving really helped set the tone for a memorable experience. I couldn't have asked for a better ride.
If you're looking for a top-tier limousine service, VIP Limousine is the way to go. Highly recommend!
Incredible service! We used VIP limousine and Party Bus for our wedding. They were on time, fully stocked and gave us great service. I would highly recommend working with them.
We booked VIP limousine for our November wedding after struggling to find the right vendor. So many transportation companies are very impersonal and just send quotes without consid...
ering specific requests. Tom was receptive and INCREDIBLY fast to reply to our emails. On our wedding day, the bus was on-time, clean and the driver was responsive -- especially when we discovered there were some road closures nearby. The driver safely got us to our venue in a timely manner. Did I mention that party bus we got was simply gorgeous? The fit and finish is from a different planet. One of my friend works in furniture factory and all I can say he was very impressed with our bus interior design. Would recommend! **the knot didn’t let me choose my actual wedding date which was November/25/2023
Extremely disappointed, please avoid at all costs.
I am writing to express my profound disappointment and frustration with the recent experience my wife and I had with this compa...
ny. We were excited to use this vendor but had to cancel after my wife’s father unexpectedly passed away. In light of the unexpected passing of my father-in-law, we were forced to cancel our booking. Our decision was not made lightly, and we were hopeful for understanding and assistance during this difficult time.
However, our interactions with the customer service team left much to be desired. The complete lack of empathy displayed during our conversations was disheartening, to say the least. Instead of providing a compassionate response, the representatives seemed more concerned with rigidly adhering to your cancellation policy, without any consideration for the circumstances. They cited their financial loss over human life as the reason why they needed to charge us.
What truly astonished us was the refusal to comprehend the gravity of the situation and the subsequent denial of our request for a credit. While we understand that companies have policies in place, there are moments when compassion and flexibility should override strict adherence to procedures. The fact that this company failed to grasp this concept is truly disheartening.
Adding to our frustration, we observed that every other vendor we had to deal with during this time, in the wake of our loss, showed genuine understanding and offered either refunds or credits. This stark contrast further highlighted this company's lack of compassion and willingness to accommodate customers during distressing times.
As a result of this ordeal, not only did we have to cope with the emotional burden of losing a loved one, but we also had to contend with the added stress and disappointment brought on by this company's callousness. It is clear that our experience with VIP Limousine stands in stark contrast to the compassionate and customer-centric approach we encountered from other service providers.
In closing, I hope this company take this feedback as an opportunity to reflect on the company's values and customer service practices. A more empathetic and understanding approach during difficult times can go a long way in preserving a positive reputation and customer loyalty.
For all people planing their wedding, please please avoid at all costs. This company is all about profit over human life and they will not treat your family with any respect.
This past weekend I was a made of honor for my best friends wedding! I was really stressed since I was managing many things for my friends big day. I hired VIP Limo for our party b...
us transportation. This was one of the things I was mostly stressing about since I wanted everything to be perfect and on time. It was. The bus came on time, very clean and spacious inside. Our driver was really nice and helpful throughout the wedding. We had champagne for the wedding couple and light beverages for us along with beer. Thank you for making my friends day special!
My name is Ricardo, our "party bus" was scheduled for August 6th 2022 at 1:45 pm for our wedding. We had several issues with the service. First and foremost, we were promised a red...
carpet entrance and exit, we did not receive either. We also were promised a just married sign and that was not anywhere on the bus. We were also promised decorations on the outside of the bus and that was also not anywhere on the bus. The party bus AC was not working properly and felt like it was just a fan more so then Air conditioning. It made our guest uncomfortable due to the lack of air conditioning and the party bus had rips, tears and had one of the pole covers broken. Many guest including the photographer/videographer told us we should've decorated the outside of the party bus. Lastly we were charged extra for the party bus 7 days before our event. We are very dissatisfied with the service that was provided and will be contacting better business bureau.
-Ricardo
We hired this company for limo services for our bridal party to and from hotels and the venue and for our after party as well. The limo had perimeter seating which was very importa...
nt to us and it was decorated well inside. We received beer and champagne and waters inside and even had red carpet service with a Just Married sign on the limo! The music system inside the limo was good, we were able to hook our phones up and play our favorite music, but our driver took the reigns a few times to surprise us with a few fun songs! Our driver was professional but very fun and allowed us to store our items in the limo during our after party at a bar so that we didn't need to take things inside to a bar which was great!
We're very happy we used this company for our wedding transportation and they were very easy to work with.
So glad we found VIP Limousine for our wedding. We looked and looked for a limo company that didn't have a 3 hour minimum requirement for weddings, and we finally found VIP Limousi...
ne. We were just looking for a limo transportation from the hotel to the church for the grooms and groomsmen and the bride and bridesmaids. VIP Limousine made it really easy. The limo driver picked up the guys and then came back and picked up the girls. They even let us wait in the limo for a few extra minutes at the church because the ceremony was running a little behind. The limo was clean, and the driver was very nice. We had a great experience and are so glad we found this Company. From booking to the day of transportation, everything was quick and easy!
Limo made all pick ups and drop offs on time however we did not get what we specified. Specifically requested a Navigator with the wedding package and they sent an Escalade. Limo...
wasn't decorated, no red carpet. no champagne. no glasses, about 6 beers, water and some 7Up. Also stereo did not work. I emailed VIP and let them know of the issues, they said the decorations and red carpet are weather permitting...it was 45 and sunny on our day. As for the other issues they told me there must have been a mix up and that's why we got the Escalade "for no additional cost and surely that would make up for the cost of a bottle of champagne." They also insisted the stereo worked....I assure you it did not! Point is we wanted the Navigator because the interior of the Escalade is pretty cheesy, looks like something from a bad rap video in 2004. Also brought our videographer with to shoot us opening the Champagne which we didn't have. My advice to VIP, consult with the customer before taking it upon yourself to send a different vehicle than ordered.
I booked my limos through Anna. She was extremely helpful in helping me with my wedding day. Since my ceremony and reception were in the same place, I only needed transportation to...
the venue and then at the end of the night. Most limo places require a 4 hour service but Anna understood what I was looking for and immediately helped me out. The gentlemen driving the limos were on time and very pleasant to work with.
We used VIP limo for our August wedding. Driver arrived on time, but did not have the AC running before me and my bridesmaids got in. It was rather warm in the limo. The driver als...
o forgot the champagne glasses. He had a little trouble getting us to the church due to round-abouts and wanted us to walk several blocks to the church. We gave him directions and he was able to drop us off in front of the church. During the ceremony he went and got cups for the champagne. A/C worked better after the ceremony. Got us to the reception within our paid time. I think our contract was subbed out to another limo company. And the decor on the limo didn't match the requested colors. Overall ok rating.
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Chicago, IL | Whole Chicagolan area and suburbs
