I came into the day expecting something better than what I received on the day of the wedding.
While the cocktail hour food we got was apparently good (I did not have a chance to taste as I was taking pictures with the photographer during this... time), although we had paid for two dishes to be served, and only one was served. The servers did a good job at passing the one dish out though.
The reception was another story with dinner.
Dinner was supposed to start at 4pm, as we had sent them a detailed itinerary for the day beforehand. At 4pm the beverage station was still at another part of the venue where cocktail hour was held and not at the reception site. And the food was not ready either. We had to wait for them to put the food out so we could be served. We got the buffet, so you would’ve thought the food would have been set out and ready to be served. And the food that was served was mediocre at best. The spare ribs were so tough that it was a struggle to bite into, and they were pretty tasteless. And the chicken was not it. Some of the pieces I saw on my family's plates made me a little nauseous to look at. It was gray and looked unappetizing. Seemingly only the pieces of chicken on top were the freshest and looked like they had actually been grilled.
And the “salad” was definitely not a salad. We got the watermelon feta salad. It was supposed to include “mint, red onions and balsamic vinaigrette”. All that was served was maybe 3 small cubes of watermelon, a tiny amount of feta sprinkled on, and barely any mint on the plate. I wasn’t expecting a big salad or anything like that, but it was a pitiful amount on the plate.
And what really got under my skin the day of the wedding was the amount of staff that came. We were promised, per the invoice, that we would have 10 people there. That’s what I paid for. There most definitely was not 10 staff members there. Apparently there were 5 staff members there, but I personally only saw 3. And that’s when they weren’t stepping away frequently for a smoke break. What I heard from my wedding director is that they double booked the day of the wedding, so they split up the staff for the two events. That is baffling to me that they double booked, and then provided less staff than what we paid for.
And in the contract with catering it states “Leftover Policy: For the health and safety of our customers, and for liability reasons, we do not package leftover food for our clients. We do not provide to go containers. All food leftover at the scheduled pick-up time will be taken by the catering staff and discarded in an appropriate way.” However, the catering staff offered all the left over food to the venue owners, while we were not allowed to keep any leftovers when we were the ones who paid for it.
And we ended up having the staff cut up the cake to be served but they did it in the strangest way. Instead of slicing it into proper cake slices, it’s as though they cubed it up and served it in small barely bite sized pieces. And when they brought it out, they placed it on the opposite side of the reception area from where the cake originally was, and where the cupcakes were, so most people weren’t even aware that the cake had been served.
Overall it felt very underwhelming, when i was very excited for the food to only be disappointed. I would not recommend this company to anyone.