Vizcaya Sacramento

Vizcaya was an amazing venue! Their professionalism, communication, attention to detail and organization was one of the best experiences I had with a vendor and they were so pleasant to work with! Would definitely use them again. They took care of everything we needed, made great suggestions, and we felt supported through the whole process. We love you Haley, thank you for creating such a wonderful experience!!

I wanted to share some feedback from our wedding, which took place at Vizcaya on September 20th. First, I'd like to start by saying that Vizcaya is a beautiful venue, and we chose it because it offers a stunning setting for such a special day. However, we did encounter a few significant challenges that I feel are important to bring to your attention. One of the most concerning issues was the lack of security. Despite paying for security services, there was none present during the event. Unfortunately, my groomsmen and I had to handle an incident with a disruptive individual ourselves, which was quite stressful during such an important moment. Additionally, we had issues with the food. Although we had fewer guests than expected (175 confirmed, but 21 were unable to attend), there still wasn’t enough food for everyone, and many of our guests went without. It was only when I intervened that more food was brought out, though the staff initially told me they were out of options. To make matters worse, we noticed workers eating before some guests were served, which was disappointing. Communication leading up to the event was also a challenge. Responses to emails were often delayed, and we frequently had to call to follow up on important details. On the day of the wedding, the staff member who assisted us was dressed far too casually for the occasion, which stood out given the formal nature of the event. While we’re still waiting for a response to some of our concerns, I hope this feedback helps improve future experiences for other couples. If others choose Vizcaya, I’d recommend providing their own security and being prepared to follow up frequently for responses.

I would never recommend this venue to anyone. I am honestly so hurt with how I have been treated, and I didn’t even make it to the wedding day. Our coordinator was changed three times in the span of a year because they all left the venue, and one alluded that they were being offered higher paying jobs. The second coordinator we had highly criticized the choices we had in place and said we would look like alcoholics if we allowed everyone to take a shot at our ceremony. This was an idea we saw on Pinterest and was already set with our first coordinator, but I felt pressure to make changes because of the judgement I felt from her. We did not even get to meet the third one as our package only included three meetings and the last one was set for right before the wedding. Unfortunately my fiancé and I have decided to seperate. I was not expecting a refund of the initial deposit, but I wanted to see if there was any way to get the other money invested back especially because my dad had put $10,000 in. In my email to cancel, I said this and was sent a cancellation form to fill out that said I would have 14 days to return otherwise I would still be held responsible for the remaining payments and had no chance of a refund. I decided not to sign it yet as at the time my ex and I were not yet 100% broken up yet, and I wanted to see if there were any chance for any refund. I have called and talked to/left messages for multiple coordinators (as they continue to leave the venue too might I add) since April to see if this was still possible or if I could at least change the type of event. Even if it was a no, this is a lot of money invested and I just wanted an answer. I’d be so upset with myself if I found out later that I could have had an opportunity to save this and just hadn’t tried hard enough. I also had other vendors and family/friends that said I should ask because they had had experiences where other venues did something like this. Every time, they said that they will have someone else call me back to discuss details which led to me to believe there was still a chance… but nobody would ever call me back, so I would call back and get the same response. The second to last time I called, I spoke to a coordinator named Alexa and she was very kind and seemed very empathetic to the situation. She said she would have the coordinator in charge of my event contact me back, but that Rachelle (our 3rd coordinator who apparently also suddenly quit) had processed our cancellation even without my signed form. Again this isn’t a no… this had my hopes up. I called yesterday to speak to her again because nobody had called me back, and I got the same answer but it felt less empathetic and at some point she even asked what would lead me to believe that there was any possibility of saving this. Tbh that kinda broke me and led me to leave this review. Someone could have just said no in the beginning if it wasn’t possible instead of saying someone would call me back to talk details. I keep being told maybe so why would I just shrug that off? I don’t think they’re going to call me back which sucks because weddings are so expensive and not everyone was given a savings for this. For us, this was the thing I worked overtime at multiple jobs to save up for a perfect day and now any salvaging it has been ruined. I’ve cried for months stressed over this and it doesn’t seem like they even care. If I were to host another event there, I would have needed time to plan.

We had our wedding at Vizcaya in May of this year and were very excited leading up to the event. Unfortunately, our onsite coordinator dropped out the day before the wedding without any notice to us, and we found this out during our rehearsal 24 hrs before the wedding. As you can imagine, this caused a lot of stress leading up to the event and had a ripple effect that impacted the wedding day in many different ways. The team that took over did their best to play catch up and help us execute our event, but unfortunately there were a few things that really missed the mark. This was a 200 person cultural wedding with a lot of moving parts so to lose your coordinator the day before was a massive blow. One of our new coordinators was extremely stressed out during our day and was causing undue stress and panic for our wedding parties and us (bride & groom). She was telling bridesmaids to walk at the wrong time, she was late to grab the groom for the start of the wedding, and overall had a negative impact on our day. The next big area of frustration was the fact that the uplighting for the reception, was not setup so our entire reception hall had obnoxious overhead LED lighting that was incredibly bright and not at all the mood/ambiance we were hoping for. After the wedding we were hoping to speak about what went poorly during our wedding and get some kind of refund since there were so many issues and many things where we did not get what was promised. They had one of our coordinators jump on with us to tell us they were sorry and hear us out, and then they read us a list of issues that management experienced from our side of things. This part was pretty insulting considering we had just gone through an incredibly stressful event with them and they objectively messed up in key areas, most importantly our coordinator who we had been working with for months disappeared the day before the wedding. Instead of trying to make it right they told us about the things that we did wrong. This list was ridiculous and included things like "a vendor was rude to us", "something was spilled on the floor in the reception hall", "there were extra tables we needed to setup" and "someone was smoking on the property". While I can appreciate these are inconvenient and challenges you might experience during a wedding as the venue, it was really insulting that this was brought up in contrast to the areas they fell short. It was almost as if because these things happened it balances out the fact that they messed up so badly. At the end of the call we asked to speak to management about a refund because we understood that it wasn’t up to the coordinator to decide. She said she would reach out and get back to us. It’s been almost 2 months since we met with her and we’ve followed up multiple times and gotten no response. Vizcaya has had a lot of turnover with coordinators over the last two years (we had a total of 3 before our last one cancelled the day before and we were assigned 2 new ones). They will not honor any refunds no matter how badly they mess up and impact your special day. It seems like their management cares more about profit than their customers and that could be why the staff has such high turnover. I wouldn't want to work for that type of management either. All in all we would not recommend anyone use Vizcaya for their wedding venue because of these reasons.