Volles Bridal & Boutique

s. When I got the call on letting me know my dress had arrived, I was so excited to see it! My family + MOH arrived on time for our 7PM scheduled appointment. It wasn't until about 7:15PM that I was greeted by Stephenie and she let me know she was wrapping up with a bride upstairs. Another 30 minutes went by and we were still waiting. It became clear that Stephenie was prioritizing the sale + commission from a future bride rather than staying true to her scheduled appointment with a bride who has already given her the sale... extremely unprofessional. Finally, at 7:45PM, Stephanie came in with my dress. The moment I stepped into my dress, to say I was disappointed is an understatement. I had heard that wedding dresses were made a size or 2 up is normal and expected, but I was drowning in the dress. The straps were falling off my shoulders, the waist was dipping below my hips, and I had to physically hold up my dress or I would have exposed myself. I asked Stephanie to clip it like we did before but she said it would kink the dress - she was able to place a few after I got emotional. I have not lost any weight since I was measured for this dress, and truthfully, do not plan to lose any moving forward so I expected this dress to fit a bit more true to size with only minor alterations after. I even checked the measurements on my Volle's receipt and compared them to my current measurements - there is no difference. I will never be able to wrap my head around how much I spent on this dress just to spend even more money to alter it to actually fit. On top of that, I made my appointment 2 days after my dress arrived and picked it up 10 days later - a total of 13 days between my dress arriving to Volle's and being presented to the bride. This was 13 days that anyone at Volle's could have taken 20 minutes from their day to steam my dress to make it look presentable when I arrived. Even during the 45 minutes I waited, someone could have steamed it. I could not fully envision my wedding dress through the wrinkles - it looked like it was sitting in a ball for those 13 days. This dress was not ordered off of Amazon or picked up at a thrift store, I expected more from a highly reputable bridal boutique presenting the wedding dress to a bride. There are many factors that may be out of your control, but being on time for scheduled appointments, accurately measuring/ordering a wedding dress and making the dress look presentable is something you can control and help make or break the experience of a bride and her loved ones. A wedding is equally exciting yet extremely stressful for a bride, and choosing a wedding dress is an emotional time. No bride should be leaving in tears. I sent this message privately to the Volle's team and received a phone call. I did receive an apology for my feelings, but it was followed by many defensive excuses in why I was in the wrong. Extremely unprofessional and disappointing customer service. I hope no bride has to experience what I had to moving forward and that the Volle's team uses this as an opportunity to learn + grow for future brides that say 'yes' to the dress at Volle's.

Volle's was very accommodating for allowing me to try on dresses downstairs in the mother of the bride area instead of upstairs, so my grandma didn't have to walk up and downstairs. My bridal consultant (whose name I cannot remember from two years ago) was very helpful in picking out my dress. They also helped me in purchasing the dress for a discount as they were having a Martina Liana trunk show that upcoming weekend. Due to not having my wedding until October 2022, they stored my dress for a year and a half until my wedding. For alternations, we worked with Teresa. She was so kind and personable in helping my dress fit like an absolute glove. During my last appointment, I couldn't help but dance around at how good my dress fit, that she turned the music up in the room! I had such a great experience with Volle's and highly recommend them.

got the dress that I had envisioned. It's great that alterations are done in house at a flat rate because that can sometimes be the most expensive part. My mom got her wedding dress from there 38 years ago and got her mother of the bride dress for my wedding there too!

ied on at Volles! I had an amazing experience with the alterations as well. They are very thorough which I loved as a bride! Could not recommend them more!

had fun trying on dresses. I had a great experience.

e expensive. We got past that, I found my dress 2 dresses later and instantly fell in love. All of my fittings were so painless and effortless and I always felt very special. Victoria was amazing and helped me find my perfect veil. I would highly recommend Volles!

in a converted 2-story Victorian home. We had an appointment and were promptly assigned a sales consultant. She asked what I was looking for and a price range. She then put me in a dress and we discussed what I liked about it, and what I would like to change. She then provided me with one dress at a time and we discussed the same things with each dress. By the 5th one, I had the biggest smile imaginable. I found the PERFECT one! My daughter fully agreed. By the way, the style of these dresses are like none I've seen online elsewhere. The consultant took precise measurements. My order will be ready in about 4 months. Best of all, the shop does all its own alterations. I highly recommend Volle's.

now it's just shabby. Next, we were escorted upstairs to what seemed like a dressing room. The bride had to try on dresses right in front of us while the stylist held up a small robe for privacy. We waited while she clipped and fitted it, therefore , we were not able to experience the "wow factor". There was no "wow factor" because the stylist kept bringing us the same style dress which the bride told her was not her style. We ended the appointment early because every dress she brought was not to our liking. And as we exited, the only way out was to walk through another bride's shopping experience .

ep them in storage for you.

more! As an out of state bride, Volle's was incredibly accommodating from fitting in my fitting appointments whenever I could come to town (As my home town is Lake Zurich, but was living in California at the time). The tailor was absolutely incredible. My dress fit like a glove and it's all thanks to her! You will not be disappointed. They deliver an incredible experience! They are wedding magicians. If you're looking for a gorgeous dress, accessories and incredible staff that make you feel like family, go to Volle's! Thank you again, Stephanie!

above and beyond to make your experience special. I highly recommend Volle's to help you with your wedding attire - you will not be disappointed.

ng for my dress. Stephenie worked with Martina Liana to have the dress available in the shop for me to try on. It was so exciting to say “Yes” to the dress! The on-site alterations are a plus and very convenient as well. The alterations department was wonderful to work with and they did a beautiful job making my dress just right. It ended up being an absolutely breathtaking dress – I couldn’t stop smiling when I had it on! Finally, dress preservation is available right next store at Volle’s tux store, Mr. Tux. It’s very convenient to have all dress-related services in the same place. Thank you to Volle’s for making me a beautiful bride!!

idn't feel like she was there with an ulterior motive to "sell, sell, sell" it was apparent she knew what she was doing/what she was talking about and has a passion for helping brides find their dream dress. My group that I came with absolutely adored Susanne and the entire experience, and had wished we could stay longer just so I could try on more dresses. If I could give Volle's and their team a 100/5 stars I totally would, and would recommend any bride who's looking at dress shops to definitely check out Volle's!

with them from start to finish.

e dress was made the incorrect size. Within a few weeks the dress was resized and ready for my first alteration appointment. Volle’s made the process so easy and I was beyond happy with the end result.

to bring me different styles and types of dresses to help me find the perfect dress. I loved a dress's bottom, and she worked hard to show me the possibilities of what can be done with the top to make it fit my vision. She was supportive of my mom and I wanting to see different things to find out what we didn't like, and what we did like. Ultimately, we ended up going over our appointment time, and she was patient with us and really brought my dream dress to life to make sure I was leaving with purchasing what I wanted, and the possibilities of what we can do when my dress comes in. I cannot wait for it to come in for the customization and alterations!!!

e, is wonderful! I’m so glad I got my dress here!

uly listened to what I liked and didn’t like, and even pulled some other styles that I never would have grabbed myself but wound up loving! She was unbelievably patient with me, and was never pushy or rushing me. I came in and shopped twice with her and I can’t say enough good things about my experience at Volle’s! I purchased my dress from them and I can’t wait until it comes in. They really took care of me and I even got a hand written note in the mail from Irene. Susanne has also been extremely helpful and both of them have answered endless emails, questions and calmed some wedding dress anxieties. Thank you for the great experience!

esses and the dresses themselves were so pretty. I ended up buying everything there and was very pleased on how everything went. The person who altered my dress was kind and did incredible work. Fast forward to when everything was supposed to be arriving. They continued to change the dates on me on when my wedding dress was supposed to arrive. SO happy that I didn't tell them the actual date of my wedding because it would have been tight otherwise. Finally I did get information on when my dress was arriving, but once I did, my goodness was it hard to make an appointment. I called 4X in the span of 2 weeks. Even though they kept saying they would call me back, they never did. Finally I called right when they were about to close and demanded that the receptionist make the appointments for me and not transfer me over to their alterations department. Which she did, and we worked it out. Each consultant was also very confused on pricing in terms of alterations and I got three different answers to the same question. I think they were changing their policy and I just got caught in it, but my goodness. It was frustrating. Once I had those alterations appointments, the dress did turn out beautiful and I couldn't have asked for more. Now onto the girls. They had SO many issues. My first friend who literally weighs nothing couldn't breathe in her dress and they told her to just walk around in it... not the best answer when she just spent $250+ on a dress. They did end up eventually letting it out a tad and she was okay in the end but it added on a lot of additional stress. My other bridesmaid tried 4X to make an appointment and couldn't get through. Finally she spoke to the owner and they told her to come in Monday. She called the Friday before to reconfirm and they told her that she had no appointment and to not come in because they don't work Mondays. They way they spoke to her was completely unprofessional and it led her to taking her dress elsewhere to get it altered. My final two bridesmaids didn't want to deal with the stress so they also took their dresses elsewhere. On the day of the wedding two out of the four dresses got a snapped string at the front of the dress, which exposed their boobs to the world. This also caused a lot of stress as we frantically safety pinned the girls into their dresses. I dont really understand why only one piece of thread kept the top together, made me doubt the quality of the dress. It ended up with me complaining to the owner about everything that was happening to get a straight answer and also me begging for her to give me something to make it a tad better- I got my bustling for free. Overall, Volle's had beautiful dresses, a kind seamstress. Hopefully this just happened to me because they were changing their policies but I am not fully sure. If you go with them, you will have a beautiful dress but keep in mind you have to stay on top of EVERYTHING.

tations of the custom work she added to my gown - from adding appliqués to personalized beading. Theresa is a magician... she was SO fun, friendly, personable, and holds so much knowledge within the alterations department. I really looked forward to my alterations appointments with her - she always made me feel beautiful! I also think the price for the types of gowns you can find at Volle’s is incomparable. I traveled over an hour just to get there - and it was worth it! Thank you to all of the Volle’s team - and especially Theresa! You made my dream wedding even more of a dream!

de her experience so comfortable and positive. From the time you walk through the door at Volles, everyone there is so dedicated to helping you get your dream wedding look. Would definitely recommend!

d out. With that said, when recommending Volles to any friends and/or family for future events, I will let them know that similar to other reviews, the Volles team, including the customer service is often subpar. For example, the front desk isn’t always welcoming or warm, which is disappointing considering why customers are coming in and the ladies who help select dresses/provide alteration are often short tempered. That being said, that is not always the case.

me at ease from the moment I met her. She brought in so many styles so I could figure out what I liked, spent extra time with me, and even made some design suggestions so I could customize my dress (which I ended up doing and loved!). From purchasing the dress to alterations and final pick-up, I never once doubted my decision to buy from Volles. By the time I picked-up my dress I was sad knowing I wouldn’t be going back!

, so time and experience was especially important for me when I went to try on dresses. The customer service (I worked with Becky) is incredible and they make everyone feel welcome and special. I am curvy bride (I wear a 12 regularly), and I felt so comfortable trying on dresses and even found the one here. I can’t say enough great things about Volle’s!

Kristina! It is absolutely beautiful and I was very surprised with the style I landed on. I don't think I would have if it wasn't for Kristina's creative thinking. Thank you for helping me secure my perfect dress!