Wabeek Country Club

ife and I were looking for a venue to celebrate our multi-day Indian-American fusion wedding. We are happy we did not go with Wabeek for our big wedding day. The below points detail how poor Wabeek’s customer service is and how terrible it is to work with Diane, their event management contact (I’ll note that Diane is very sweet and nice to talk to in person, however, don’t expect anything to really get accomplished from conversations) - please do not waste your time with this venue. Worst Response Rate: To start, they are terrible to get a hold of. We tried calling and emailing just to schedule a tour and discuss quotes. No one responds. I once was on hold for over an hour. When Diane answered the phone, she barely listened to me and said she would call back in 15 minutes. She never returned the call. Terrible Customer Service: Even after meeting multiple times in person, it was evident that Diane never remembered us. We had to re-explain the details of our event each time. This was very disappointing, because we flew all the way from California to finalize our wedding venue, and Diane barely gave us any time. Poor Quality Quote Creation: Diane never even finished sending us all the quotes for all events - they were sloppily done and did not reflect basic information that we discussed such as guest count and event times. There were also so many little hidden charges - for example, it costs $100/hour to rent the bridal suite and there is a valet fee per guest at Wabeek.

t I recommended this venue to a bride and groom who is looking now. When I booked this as our venue in the Fall of 2017, I would have absolutely recommended it, the staff was AMAZING the second my fiancé and I walked in. The coordinator (Marty) was awesome, easy to communicate with and get in contact with, he was funny and was willing to do anything it took to make our day beyond perfect. However, about one month before our wedding day I was no longer receiving responses from Marty, which was unlike him because he would respond very promptly typically. So, I called the venue and found out that he had moved positions and there was a new coordinator..ONE MONTH before our wedding day and not a single person contacted me to tell me. I scheduled a meeting to meet and talk with her. I left my job early and drove an hour. Well, she had left early and decided not to call me to tell me. I was already quite frustrated but also I know things happen and I let it go. I finally met with her and she PROMISED me that all of the sudden changes the venue was making due to new ownership would be finished and perfect for my day (there was contraction EVERYWHERE and I had no idea that was happening). I double checked that the things Marty was promising me were still going to happen and she confirmed. Those things included, a second bar opening up on the other side, my cake being cut and individually served to guests and that the groom suite would be the way it was when we looked (they promised us they weren't doing construction down there). Well, there was no second bar, my cake was cut and set on a table for guests to get themselves and they were not told this AND, last but not least when my now husband walked into Wabeek with his groomsmen, the groom suite had been completely destroyed by construction. They had no where to get ready, Kim (new "coordinator") was not there at 11 am as our coordinator was supposed to be there by 9:00 as we were promised the day we booked. Nobody could find a place for him and his groomsmen to get ready in and luckily it was nice out they had to hangout on the patio all day and then get dressed in the golf locker room...Luckily I didn't know this unit the next day because it would have ruined my day. But, it has killed me for the last month knowing that his day was so chaotic and communication was TERRIBLE. I think the worst part is that I had since sent Kim an email to discuss all of these things and it has now been about 3 weeks and I have not received a response from her or the venue. ALSO, my husband was promised that him and 3 others could play a round a golf on a Monday after the wedding and we after now 4 phone calls and messages he has not received a phone call back to do this. I truly think that if ownership, management and staffing didn't change that none of these things would have happened and it absolutely kills me. The updates are stunning I will not lie, however on your wedding day you want and absolutely need good communication from your coordinator and venue and follow through, it is NOT okay. Also, I am sure with these updates there prices have gone up and they were expensive before updates. Please, find yourself another venue there are plenty more that you will get much more out of.

g! We did, however have major communication issues leading up to the day. It was very difficult to get a response either by email or phone even a couple weeks away from the event. I was also told that a member of the staff was rude to one of my vendors which I did not appreciate. Many promises were made at both the initial meeting and the tasting that were not fulfilled. Like I said, I am glad we had this as our venue as it was beautiful and the staff made everything seem flawless, I just didn’t appreciate some of the extra stress that happened prior to the day.