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4/14/24
This hotel has nice modern facilities and well appointed rooms. My wife and I really enjoyed our stay and appreciated the attentive staff. They helped us find our way to tours, restaurants, and everything else we could think of.
Being across t...
he street from the boardwalk as opposed to right on the beach was not an inconvenience at all. And the views were great.
Other resort hotels seems to be packed with squealing children which is fine if you’re there with you children as well, but this hotel had a more adult vibe. There were children around for sure, and families were accommodated as well, but it just felt a bit less crazy than those destination hotels that have a million children all over the place.
For this trip with my wife, this environment was so much better than others nearby.
I will be staying here next time I’m in town for sure.
5/08/24
The Hotel is very typical of Waikiki, big building, lots of rooms.
PROS
Clean and spacious rooms.
Awesome concierge service.
Starbucks on Level 1
On site guest laundry.
Good sized gym with various machines
ABC Shop Level 1
Adults only pool
Del...
icious restaurants on site
CONS
Slow service at the pool for drinks / food.
Breakfast was ordinary and over priced.
I enjoyed our stay here, staff were helpful with local attractions,
It is close to everything and I felt safe and secure staying here.
Tip: Walk down the street for breakfast, on site breakfast is over priced and ordinary.
4/16/24
Great service with friendly staff and clean rooms thanks to their amazing housekeeping team. Location is pretty good, it’s close to Waikiki beach, however it is near the end of the beach. Rooms are renovated and spacious, but the walls are thin...
and we could hear people talking and moving things around in other rooms and in the hallway. We paid for a premium ocean view room and we could see the beach, but it was only a partial view and only visible when you are standing right on the balcony looking to the right, which we felt was not worth the price we paid. The resort fees are also quite high considering what is offered - mostly hands on craft like activities that most people probably won’t be interested in. Parking can be tricky, especially when returning to the resort in the evening as the lot gets full very quickly.
5/24/24
Loved this hotel u til tonight. However I’ve been listening to extremely loud music for the past 3 hours. No sleep tonight for sure. Sounds like a night club in our room. When I called front desk was told over and over again that music would st...
op in next 30 min but still hasn’t ….i asked to be moved to a new room was told no. So the party is more important than their thousands of paying guests ?!?
5/30/24
We reserved 2 rooms of Jr. suite ocean view corner room, and we requested the 2 rooms need to be in the same floor and upgrade to the ocean front view. We agreed to pay the upgrade fee before our visiting.
When we arrived the hotel around 4:30...
pm, front desk told me there are no rooms in the same floor, so they will give us 2 different floor rooms and provide us the free upgrade.
I tried to explain how important that we need to have 2 rooms in the same floor, but she still insisted there is no available.
After dinner around 8:40pm, we decided to try again with other front desk person, and suddenly there is a room available in the same floor. How could it be!!! So I argued this situation to the duty manger, but his attitude seems like that I'm rude to ask for the free upgrade. And even threaten me to change my rooms to the original reservation. Eventually, I paid 2 rooms upgrade fee and with the bad mood go back to the room.
I hope I can get more respect during my stay.
Besides, there is the huge different view of the ocean front rooms.
But we can't find any description and photos on the official website!
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