Wallace Tent and Party Rentals

ed in on our tent and rentals in between our wedding and an additional event, and fixed a few things that had been affected by the rainstorm. They made sure we had everything we needed and that everything worked as it was supposed to. Tyler was an awesome contact to work with the whole time, making changes and suggestions throughout the whole planning process.

r, she left the company in the month or so before my wedding and I received an automated response when I emailed to follow up. I emailed the general customer service email account and expressed my uneasiness of not being contacted of the change (I had been working with Lisa for almost a year). I received a rather curt email back and the communication with the new representative I was assigned did not help ease any anxieties in the weeks and days leading up to the wedding. I’d suggest some customer service training with the sales staff so other clients don’t have a similar experience. On the plus side, Devin and the setup crew were very helpful and wonderful to work with!

ot always the most responsive to my emails. Once we switched our contact to Josh we had a much better experience. He worked hard to make sure we had everything we needed. Unfortunately some misguidance during our rental process happened, but overall I was very happy with how all of our rentals looked! The sail tents they have are absolutely beautiful.

d at my in-laws’ farm and the tent set up went smoothly (despite blistering heat) and kept everyone dry and happy during the reception (despite a massive thunderstorm). We had some trouble with our generator, but Wallace helped us replace it (twice!) with plenty of time before the wedding. Overall, we had a great experience with them and they helped us pull off a beautiful wedding.

as we started making decisions on our rental needs for a private property wedding. We started working with Josh who was phenomenal. We live out of town and when we were back in Maine for a short visit, Josh came out for a site visit and was incredibly generous with his time in answering questions, lending advice and following up on various details. Even with some last minute requests, Josh was responsive and incredibly accommodating. It is clear that Josh and Lisa love their job and are very good at what they do. The folks who came out to set up were also professional, friendly and did a perfect job. Our wedding was stunning as a result of the team's fabulous work. It was worth every penny to work with these folks and we highly recommend them.

hat may pop up. They provide quality service and materials. Thank you for being such an asset to the industry!

ding on an island they can only get to by boat!

esting tent layouts and flexible when we needed to add an extra table and chairs plus lighting at the last minute. I was impressed that they took time to describe each item that we were ordering. The only complaint that we had was on the quality of chairs, but that was our fault for selecting the cheap white plastic chairs rather than a more expensive alternative.

avigate. Their people were knowledgeable and made the ordering/changing-of-order process easy and painless. In setting up two days before our event, they were timely, friendly, and efficient. They even helped us a hang a few of our decorations, which was really nice. On the day of our wedding, everything worked perfectly. I was extremely happy...until they came to take everything back. I showed up back at our wedding rental house after our farewell brunch to find the Wallace crew had ripped down ALL of our decorations and left them in heaps on the ground. Antiques were broken; flower bouquets were ripped; wire lighting was cut off poles and ruined. The crew seemed unmoved when I burst into tears and my family started hurriedly trying to salvage things. I'd thought that Wallace would set up a time with me for dismantling, as they'd done with setup; I thought that, even if there was some miscommunication and I hadn't understood, they would have called me and asked me if it was OK to take decorations down. Instead, when the "guy in charge" was questioned, he proceeded to say he'd only been working for them for a few weeks and was just doing his job. It broke my heart, to be honest. Since then, I've tried emailing and calling the head office to discuss the matter. I've told them how upset I am, and was promised that one of the owners would call me back--which they never have. I would have liked them to pay to replace the things their crew broke. But honestly, what I wanted most was a simple apology for what they did. I'm not saying that you shouldn't use Wallace--they were wonderful for most of the process, and their rentals are great--just BE WARNED. Make sure you set up times with them and are clear on procedures when it comes to disassembly.

. We wound up renting tables, outdoor furniture, porta-poties, and other miscellaneous things from them, and all the products were of the highest quality. What was even more helpful was the outstanding service and professionalism of the office and delivery/setup crew. Everything was handled smoothly and swiftly. I highly recommend Wallace Tent and Party Rentals!!

uality products and that although they were slightly more expensive than other rental options, it would be worth it. When the chairs, tent, tables, and porta potties arrived two days before my wedding I was greatly disappointed. The grey chairs I had rented were covered in rust and unsightly. There had been no indication that this would be the condition and if it had, I wouldn't have paid what I did or I would have been prepared and purchased/rented chair covers. The portapotty had a large crack in the door, the tent had innumerable pinholes in the ceiling and dirt scrubbed across the inside of the ceiling. The tent stakes were rusty and all but 7 were left uncovered-which continually caught on my dress. In the end their customer service did offer to cover 500 out of the remaining 1000 balance which was nice but I would have rather had quality to begin with.

a tent (did not get tent from them), tables, chairs, tent heater and some glassware (not a large amount of items). They were difficult to work with, disorganized and extremely unprofessional. I booked an initial order with them the beginning of May (wedding was in September) and it was not until the week before the wedding that they figured out the transportation (items had to be barged to the island). The initial transportation fee was quoted as $500 and went up to $1675 becuase they were not able to barge the items back/forth using their truck the same day (so the truck had to stay on the island over the weekend which they charged me $1,000 for). Not only did the cost go up but I never got an email or call to explain why - it just showed up on a revised quote. When I asked, they were defensive and ultimately threatened to not do the event because I was "hard to work with". When we let the Inn and wedding coordinator know what was going on they said they had NEVER had a wedding where the customer was asked to pay a charge to leave a truck on the island - vendors who do events on the island know that is a possible scenario and plan for it accordingly. Additionally, we spent a lot of time planning for chinese lanterns (which turned out really nice). The initial estimate for these was $50/lantern (including installation i was told) and that price went up to ~ $125/lantern. More than anything, this was another item that was wrapped up at the last minute and another last minute additional cost because I could not engage anyone at the company until a week and a half before the event. Lastly - the dance floor they set up was significantly sloped to the extent that we were concerned that someone was going to fall. This should have been addressed/highlighted during the set-up as this was dangerous for the guests (got many comments from the guests about it). We worked with some great vendors - all very professional and easy to work with. Unfortunately, this experience added un-needed stress right before the wedding.

ity was so good and it was nice to not worry about set up or tear down. I am glad I used them.

hly recommend.

orrect items and took everything away. It was a bit expensive, but we did get the best chairs, dishes, and silverware.