My husband, Kyle, and I decided to use Walter Knoll Florist for our wedding last fall (10/22/16) in Saint Charles, MO, and we are so happy we did! We worked specifically with Sue Lueken, partly because she's who answered the phone first, ha, b...ut mostly because of the rave reviews she had received from other wedding couples - and those testimonials did not disappoint.
Sue was such a dream to work with - not only was she kind, pleasant, and not pushy AT ALL, but she is so knowledgeable and brings a motherly love to every step of the decision making process. What I personally really loved was how budget conscious/considerate she was. We originally sat down to consult with her thinking we were going to get a ton more flowers than we did, because we had no idea how pricey good floral arrangements were! However, she didn't flinch at all when we said, "We're not going to be able to afford that." She immediately started combing through the list and weeding out things that truly weren't necessary. We were feeling really down because we weren't going to have the lush arrangement that we envisioned, and then she took my hand and said, "Let me ask you something - can you describe to me the flowers that you saw at the last wedding you attended? Can you tell me the type, colors, and size?" To which my husband and I both said, "Um, honestly no." We felt sheepish, but her point was to say that flowers are lovely (it's her business after all), but they're not what's most important that day - so do what you can, but don't think that the day is downgraded just because there aren't flowers spilling from every corner.
Long story to say that Sue is incredible, and she was excellent with communication, detail, and confirmation - and the delivery and execution was lovely.
So I can't speak for everyone at Walter Knoll, but I can say that Sue Lueken is worth the price just by herself!!