Water's Edge Resort and Spa

wedding. Melody was also fantastic to work with! She was the day of coordinator and was always there when we needed something. We would definitely recommend this venue to anyone planning a wedding!

on the day of the wedding. The view is beautiful, grounds are well manicured and having a hotel on site was very convenient! I would highly recommend Waters Edge for a wedding venue!

change from as she was not very responsive. The second Wedding Manager that we had was great. I had sent an email to her in October 2021 requesting additional information regarding the room blocks, only to receive a response from a new Wedding Manager letting us know that our previous Wedding Manager was no longer at Water’s Edge. I’m not sure why an email regarding this wouldn’t go out to all of the couples who were working with her. The final Wedding Manager that we were assigned was terrible. Water’s Edge had only contacted us once during the whole wedding planning process, and that was to ask us to schedule our tasting. This email went out in October 2021 from one of their Wedding Assistants. We responded to their email and confirmed our tasting for February 2022. In November, our Wedding Manager emails us asking why we’re going to a tasting in February if we already attended one. We had never been to a tasting yet for our wedding. They’re only held in January & February, so we were being accused of already attending one when that was not the case. I had reached out to my Wedding Manager in March 2022 to request additional rooms for our room block (they only start you out with 10). I was told that they didn’t have any more rooms to give. I responded asking if there were any other events going on that night. The response that I received was, “The hotel itself is just very busy that day”. Turns out there was ANOTHER WEDDING on the same day as us, and not a single person communicated this to us until 3 weeks before our wedding. Our ceremonies were back-to-back in the same location, and their cocktail hour took place right before ours in the same location. I ended up booking a day-of coordinator because I did not have any trust that Water’s Edge would make sure that our wedding day would run smoothly. I had a site visit with my coordinator & my wedding manager a few weeks before the wedding. My Wedding Manager asked me what ballroom I was in during our site visit, because she couldn’t find it written anywhere in my contract. Three weeks before my wedding and you’re confirming what ballroom I’m in?! This had me so nervous that they accidentally booked two events in the same ballroom. Luckily we were down for the correct ballroom. Leading up to our wedding day, the seating chart and final invoice were wrong and I had to request them to be fixed multiple times despite already providing our final information. The final invoice was calculating the service charge at a higher rate than what it was supposed to be. When I pointed this out, the response I received was that there was a glitch in their system… Had I not caught this, they would’ve overcharged us. The day of, I only saw my Wedding Manager a total of two times. Once was right before I was about to walk outside for my ceremony, and the second time was right before my husband and I were about to be introduced into the ballroom. I found this extremely unprofessional and disrespectful. The grounds of this venue are beautiful and well taken care of, and the banquet staff is great, but the entire wedding team is new within the last year or so and does not seem to have a good handle on things.

s extremely stressful and upsetting. We went through three separate wedding managers in the one year that we had had the venue booked, and each time we were only made aware of these changes when I had called to follow up on something. There was minimal communication between staff, and lousy communication to my wife and I. We also went through two menu changes during the process, which was one of our selling points when we chose WE, so we were very disappointed to see some of our planned dishes missing; WE did rectify this, allowing us to use some of the previously listed menu options anyways. Our wife and I also chose fake flowers for the ceremony and did not have a florist, so when asking for assistance setting up the flowers for the ceremony and reception sites, we were told that "we might want to consider hiring a florist because we aren't florists and we probably won't do it right" by our WEDDING MANAGER. And this was only about one month before the wedding!! We also had been told by one of our three wedding managers that we could opt out of the vegetarian option and to choose four meat/fish options as to not "waste" a meal that only three people would eat, and in the same phone call about the flowers we were told by our new wedding manager (who had clearly had no notes from the previous wedding managers) that we were probably going to have to choose an entirely different menu for both the reception and the rehearsal dinner and ask all of our 125 guests to choose a new meal!! Absolutely outrageous and panic inducing and NOT the type of support or professionalism we needed for wedding planning. These issues were also rectified, but why induce this type of stress on brides, and so close to our wedding day?? Then, the icing on the cake, four days before the wedding, we were told that we should move our ceremony location, and were originally told that they "didn't want us to feel RUSHED (like what?????) but that there was an event directly after ours that would interfere with our WEDDING CEREMONY." Then, we were told that the "event" was actually the timeshare owners who would be checking in at 5pm on the day of our wedding, and we were appalled that there was no communication of this prior to THE WEEK before our wedding, instigating extreme anxiety and frustration in an already overwhelming point in the process. The gazebo location where we wanted to get married was apparently right next to the timeshares, but that was the reason why we chose to marry here... WE did rectify this, but what an unbelievably hard time we had trying to convince the staff how obscene and rude and awful this was to ask of their brides only days before our wedding. Overall, not a place I would recommend if you're looking for a peaceful, supportive group to help you plan your special day. Again, the staff really pulled together for the day of, but the way they handled the process was unprofessional, unsettling, and confidence-crushing.

100% at the rehearsal and the wedding. It was a magical fairytale wedding and everything my daughter dreamed of. The food was delicious and the staff members did a phenomenal job. Shout out to Melody and Hailey who made sure that every detail was perfect. I loved them! We were fortunate to be the recipients of their undivided attention and excellent care the entire time. I would highly recommend Water’s Edge for your wedding

e with impeccable service. From the beginning, working with our wedding coordinator Shelby Eriksson made the entire wedding planning process absolutely stress-free. There was no request that she couldn't handle, and she was always available to answer any and all questions. The venue itself was the perfect size for our 130-person wedding. Every detail was exactly as we had envisioned (food, cake, drinks, tables, etc.), and you simply cannot beat the breathtaking views of the water. Thank you so much to Shelby and everyone at Water's Edge for the perfect wedding weekend!

by & her team not only made me feel like I wasn’t a pain in the you-know-what, but they made me feel like the most important person in the world. They are SO accommodating and helpful. They made my day perfect. I’d give them 100 stars if I could. Oh, and the servers/staff we had during the reception—sweetest people in the world. Even brought my very pregnant sister-in-law ice for her kankles when they noticed she could barely walk. Do yourself a favor and book this place!!

erfect! Nancy at Water's Edge was extremely helpful the entire time. We had a beautiful, 70-degree November day and our 25 person wedding was incredible. I highly, highly recommend them!

ers edge. He and I worked with Nancy to plan our small wedding in less than a month. Nancy was great to work with and easy to get ahold of. She answered all our questions and was so accommodating. We got married on the lawn by the water which was stunning and had a reception under the tent. The food was great and the wait staff made sure I was never without champagne in my glass. We were also able to hang out after our reception ended. The hotel rooms are expensive and so are the restaurants but it’s convenient to be right on site. I highly recommend Nancy and her team for a wedding.

in a tent in order to make sure weddings could take place while meeting the Connecticut Covid19 guidelines. The setting with the water in the background was beautiful. In addition, the rest of the Waters Edge staff did a fantastic job. The service team made sure our guests were taken care of. The food was outstanding. The accommodations were top notch. Our wedding planner, Ariana did a great job. She was professional and communicated with us on a timely basis starting with when we booked our daughter’s wedding back in May 2019. We never dreamed that there would be a pandemic when we booked the event. Ariana did such a good job keeping us informed of changes as they were happening in Connecticut. She was quick to respond to our questions as we considered alternative dates when it appeared that our original June date would not happen. When the decision was made to move the date to September 5th, Ariana followed up with us on every aspect of the wedding. She kept us on track and reassured not only us, but Nicole and Dan, that they would have a special day. Ariana, Emma, and Shelby did an outstanding job working with all of our vendors. Our vendors have nothing but positive comments about working with the Waters Edge team. Nicole and Dan told us that it was the best day of their lives. We are very appreciative that we were able to give our daughter the wedding that was darn close to the wedding we originally planned. There are not many couples who can say that this year. The entire staff made this a weekend that we will never forget.

entire experience could not possibly have been any better. Every detail was perfect! The staff were kind and attentive. The food was delicious. The attendant assigned to the wedding party went above and beyond. We rented a ocean view villa for an after party. and the room was beautiful. Overall, we would highly recommend Water’s Edge.

so made me feel SO calm on rehearsal day when I was a nervous wreck. Water’s Edge is a gorgeous venue for a wedding and I highly recommend it!

on every detail of the day. The entire event was extremely well coordinated allowing my husband and I to truly enjoy the day along with our family and friends. We would highly recommend Water's Edge as a wedding venue.

clear answers and great suggestions. She worked with us to make our day exactly what we wanted. The day of the wedding, not only was Kate attentive, but so was the rest of the Water's Edge staff. I can't express enough how helpful, kind, and professional the whole staff was! They truly worked together as a team to make our wedding go off seamlessly! We have received rave reviews from our guests about the venue and the staff, we can't thank everyone enough for making our dream wedding possible!

day and so we selected Waters Edge in Westbrook CT as our wedding location. We visited the property on several occasions prior to the wedding and had the pleasure of meeting the various staff members and Peter the general manager who made it a point to express their excitement for our upcoming wedding. If the location wasn’t enough of a reason to have our wedding at the Water’s Edge, Kate, the staff, and the management all got personally involved in our planning and the weekend of the wedding to ensure everything was spectacular, we are an LGBT couple and the staff made sure we knew how much they appreciated our selecting their location to have our wedding. We decided to make the event a full weekend, a Fire pit on the beach Friday night, Wedding & Reception Saturday evening for 120 guests, followed by brunch Sunday morning for 75 guests. The attention to detail… Kate & Peter went out of their way to meet almost every request (including flying the pride flag for our ceremony), Our guests have used; special, classiest and amazing to describe the weekend the best wedding they ever attended, and a year later they’re still talking about it, truly a spectacular place and staff. We can only say THANK YOU!! for making us feel special, for supporting our vision, and for putting up with & executing our requests, but most of all for your contribution to making our guests feel special on a truly amazing day. We cannot express enough the lasting memories that Waters Edge contributed too and made our wedding very special.

er was AMAZING! She answered all of our questions and concerns, was there to tell us where to go and what to do, calmed our nerves and was so helpful throughout the night. The staff was amazing and our personal server for the evening was sweet and made sure we always had a drink in hand! I couldn’t recommend Waters Edge more for your wedding! Plus having a resort to stay at and hang by the pool the next day made it feel like a destination wedding even though it was only 20 minutes from home! All and all a wonderful experience and I couldn’t thank Kate and Waters edge staff more!

ood, apps, wedding cake, and more! Kate Lyman, our on site wedding coordinator, made this whole process simple. We were certainly overwhelemd but she put our minds at ease. We are an LGBT couple and everyone welcomed us and our friends warmly. The rooms are spacious and lavish. The food is excellent! Everyone had the best time. The cherry on top is that they give you a gift certificate for a couple's massage and dinner for your 1 year anniversary! Thank you Water's Edge- we can't wait to go visit again soon!

that worked for us. The venue is beautiful from the villas we stayed in and got ready in the morning of, to the patio where cocktail hour was, to the ballroom where our reception was. Everything ran smoothly the day and night of and Nancy was present and helpful throughout the day and everything went smoothly.

e was phenomenal since the day we met her. She was extremely attentive, responsive, and organized. The staff at Water's Edge was kind and extremely attentive to all the guests' needs. Although cocktail hour had to be inside due to the weather, the food was wonderful. Many of our guests stayed overnight at the resort and raved about the breathtaking view of the venue. We couldn't have asked for a better experience and look forward to coming back in the future.

day. Everything was set up perfectly, the food was amazing and Nancy went above and beyond to make our wedding amazing. Thank you so much for an absolutely beautiful wedding day!

ing and I don't think things would have gone so smooth if it wasn't for her coordination leading up to our big day. My husband and I were planning our wedding long distance with my family still being in Connecticut. Kate always responded to my emails in a timely manner and made time for me whenever I did come back into town. The day of the wedding, things could not have gone better. Every single person that was a part of our day from the Water's Edge did an amazing job. I never was worried about anything and anything I needed handled was dealt with immediately. And honestly, there really wasn't anything I needed because it all went so well! This place is a true example of you get what you pay for. We got exceptional service from start to finish and we couldn't be happier. The food was amazing, the people were amazing and the venue is stunning. We also held our rehearsal dinner and morning after breakfast at the Water's Edge and all of it was perfectly coordinated and organized and I can't really take much credit! Kate and her team handled everything. I did not have a wedding coordinator and with Kate, I felt like I didn't need one! My guests are still raving about how amazing everything was and we couldn't be more thrilled to have had our wedding at the Water's Edge. So worth it!!!

opted for the Sunday Brunch which was absolutely amazing. There was so much food to choose from. Also our youngest daughter has severe food allergies and the chef was made aware and they were able to accommodate her and make sure there was no cross contamination or any of the foods she was allergic to in her food. Kate was amazing!!!! She helped so much with everything. I was sick the morning of our renewal and she kept checking on me and making sure I was ok getting me anything I needed. My nerves definitely got the best of me while trying to plan everything. Kate was very calm and reassuring during the whole process. She was able to calm my nerves. It rained the morning of our ceremony. It hasn't rained much in weeks and of course it rained. I heard it was good luck to rain on your wedding day but I don't know about your vow renewal. I wish there were tents or something so that we could have still had our ceremony outside. The stayed at the resort for 2 days the day before our ceremony and the day of. The staff in every part of the resort are so amazing and very helpful. Next to the birth of our daughters this was by far one of the best days of my life.

and the service. We came back the following week to meet with a wedding coordinator and we booked very soon after. Even in the winter, the scenery is absolutely gorgeous. We began working with one wedding coordinator but were assigned to another a couple months into the planning process, which was nerve-wracking at first but ended up working out for the best. We first met with Kate Layman over a year out from our wedding (we had a 2-year engagement) and she immediately eased our concerns about the switch. Kate was absolutely wonderful from start to finish and I cannot say enough good things about her. She was absolutely instrumental in the planning process and helped guide us through everything. Kate met with us on several occasions prior to the wedding, responded to our calls and e-mails in a timely manner, and followed up with us if we were forgetting or falling behind on something. She was able to refer us to vendors when needed. Kate was friendly and easy to relate to, but always professional. She walked through our rehearsal with us and was there for the majority of our wedding day, which really put us at ease. I'm sure everyone says this, but our wedding was absolutely the best day ever. We had the most beautiful day, our guests enjoyed the amenities on site and we were married outside at sunset, which made for the most stunning pictures (Water's Edge staff even took some pictures for us which were among the first we got to see!) and we had the best time dancing and celebrating that night. Kate was in constant contact, along with our attendant Elton, who was also wonderful. I've been told many times that it's inevitable you go hungry on your wedding day since you are so busy, but this was absolutely not the case for us. Elton made sure we were well-fed and that we had drinks throughout the evening, serving us from cocktail hour (when we were aside taking photos) until the end of the night when we arrived back to our room to find cake and champagne! We were so well-fed that we were actually full come dinner time, at which point Elton even offered to wrap up our food! We received so many compliments on our wedding, from the beautiful scenery, to the food (even from the pickiest of relatives) and even had friends tell us they were considering also having their wedding there! We were very impressed with Water's Edge and their wonderful staff, especially Kate and Elton. I would highly recommend them to anyone and everyone in the future. Thank you all so much for making our wedding day the absolute best!