WebbTrans.com

to wedding time their communication with us was terrible, it took us 2-3 attempts to reach them constantly, they gave us a time frame that didn’t initially work and we would have to constantly call them back to get answers as this was adding a lot of stress being less than a week before our wedding. Didn’t get an actual answer on a time frame until the day before our wedding in which their attitude during our conversations was also terrible. We received responses like “we didn’t hear from you guys” (not true) and “do what you want”. It was some of the most adolescent and unprofessional communication I have received from a business. I also don’t know if they know the area as well as they claim to considering time estimation was off and the wedding was delayed by 15-20 minutes. They are only receiving 2 stars because they ended up getting the job done, although late. Would not recommend

efund he promised. Additionally, the staff as a whole are impossible to get on the phone for any issues or discussion. I booked them for my wedding, and the driver never showed up to bring my guests from the hotel to the venue. Day of, their only offer was to get a new driver 30 mins out -- arriving after the wedding was supposed to start. The situation caused my entire event to start 45 minutes late as all of my guests requested Ubers or got in their cars. After the fact, I was promised a refund and they were "devastated and so sorry," which I now know to be a lie. For the next several months I chased the owner, John, down as I had to call 2-3 times a week attempting to get him, or anyone, on the phone. If I was lucky enough to have someone answer, his staff was apologetic but assured me only John could discuss refunds. Never once was I called back proactively. Over the course of 8 months, I spoke to John maybe 10 times. Each time, there was a new excuse as to why I didn't get a refund. They switched banks, the check is lost in mail, they had a fraud issue, his staff is incompetent, etc. After a while it was clear I was being lied to but I didn't want to give up as I deserved a refund. However, to date I never saw my money again for a service I booked and did not receive. I don't understand how their customer service can be so bad, and how they can run a business where no one answers the phone. Avoid at all costs.

ss, John was kind and helpful. We talked on the phone and emailed numerous times. My husband and I needed 2 buses and 2 limos for our wedding day - 1 limo for the bridal party and 1 limo for the groom’s party. We decided to take advantage of the discount for paying 100% up front, and thus paid for all 4 vehicles. John and I went over the timeline, schedule, and details numerous times via email and phone calls. An important note, we needed two limos because both sides of the wedding party needed to arrive separately about 30 minutes a part, which would have been impossible to do with just one limo. A few weeks before the wedding, we realized we needed another bus for our guests. Unfortunately, there were none available but we knew this was our fault for waiting. John was accommodating and explained that the 2 buses could do multiple trips, which would be perfect. This was also put in writing. We shared this information with our guests. On the day of the wedding, when the first limo showed up for the bridal party, the driver informed me that he would be late picking up the groomsmen. I told him this would not be an issue since we have two limos. He told me he was the only limo and was told to do both trips. He said he had no further information because he didn’t work for John, and was contracted out. He said John hadn’t been answering his phone calls. I immediately called John, and was told that he would resolve it. I never got a phone call back and things were never resolved. As a result, my husband and half his wedding party were forced to drive to the venue, while the other half waited for the limo and was late for pictures. In addition, I found out later that the shuttle drivers were extremely rude to the guests and refused to do multiple trips until the buses were full, which didn’t happen until the end of the night. People were sitting on the shuttle waiting for 30-45 plus minutes. Some decided to uber back to the hotel. A few days after the wedding, I reached out to John explaining the issues. I asked, at the very least, for a refund on the 2nd limo, since we paid almost $800 for a vehicle that never showed up. It seems that there never was a second limo, despite us fully paying for it months ago and having it in our signed contract. John never responded to me. I’m accepting that we lost the money, but I think this whole situation was extremely unprofessional and unfair. Maybe a refund is out of the question, but a simple acknowledgment and apology would have been greatly appreciated. I’m sharing our experience in the hopes that our story will help someone else and to warn people to think twice before using this company.

with Alexa to confirm all of our details before the wedding. The were reliable and friendly and it was a great price!