Weber's Boutique Hotel & Restaurant

our meals out longer, serving us drinks first). The food was delicious. Amber was the one we communicated with the most throughout the process and she was always very responsive, professional, and knew exactly how to make things as simple as possible. She was such a pleasure to work with. The room looked beautiful and our guests loved their hotel rooms and not having to drive home after the wedding.

I called in October and asked if we could check out past noon, and the receptionist said it's no problem and there would be no late check-out fee. I called two days before my June 13 wedding, and checked to see if I was still set to check out late. The woman on the phone told me they do not grant late check-outs on Saturdays and we would have to be out by noon. I explained what I was told 8 months earlier, and she offered no suggestion or accommodation, and kept restating that we couldn't check out past noon. After several minutes of trying to get some sort of solution from her and explaining that I booked the room because of what I was told, she abruptly put me on hold then told me we could stay until 1:30pm but if we left late we would be charged a half-day rate. When I went to check in on Friday evening, I asked to speak to a manager about this issue and to express how disappointed I was by the terrible customer service I was given. One of the three people standing there was actually the woman on the phone, and I told her that she had treated me very poorly over a mistake that wasn't mine. She insincerely told me "I'm sorry" several times, but again reminded me of their policy. I explained that I understood the policy and why they have it, but it was not my fault that I was given incorrect information at the time I called. I also explained that I would not pay a half-day rate if I happened to check out at 1:40 instead of 1:30, and she assured me I wouldn't be charged. We left the room around 1:45pm, and of course we were told we had to be charged a half-day rate for checking out late. This miscommunication caused a delay, which then made us late to my wedding ceremony. It is now 10 days later, and I noticed a charge on my credit card from the hotel. My husband was told, of course, that it was a half-day charge. He explained the situation yet again, and the charge was removed, but not before being rudely told "for future reference, we can't grant late check-outs until the day of." I have never experienced such poor customer service, and throughout this entire situation the hotel staff has made this out to be my fault. I am appalled by how rudely I have been spoken to by the manager, especially over a miscommunication that was absolutely NOT my mistake. Rather than taking responsibility for their miscommunication, they repeatedly made me and my family members feel insulted and small. I would highly recommend that brides and grooms look elsewhere for any kind of wedding accommodations. I had spent many occasions at Weber's, in both the hotel and restaurant, but this was certainly my last time spent with this property.

ed to help us whenever she could. The food was delicious and the wait staff during the night were helpful and very polite. I would absolutely recommend Weber's to anyone planning a wedding!

hem to do it over and punch up the flavors which they happily did. The food turned out great. The cakes were tasty (from the start) and beautiful when they were complete. The bottom layer's fondant was a bit more brown than the burgundy we were hoping for, but it still was beautiful and delicious. Overall, we'd definitely recommend them again.

rk with. Bar service was great. Late night pizza was a hit. The bad: we were supposed to have different sides with each entree. Weber's ended up serving the same 2 sides with both. Many people complained the steaks were "raw". We were told there would be an on site person there to assist with any issues, etc. I don't know if that on site person was sitting in their office or what, but no one EVER saw that person. I had a lot of stress when we got there and no one was around. We had to coordinate the bridal party introduction with the help of our DJ. A waiter spilled a bottle of champagne on my mom's dress (accidents happen) but she missed the first dances because of it. And our hotel service was sub par, we we're put in a main floor cafe suite next to the ping pong table where little kids were running back and forth by our door wall. I had to ask 2 days in a row to get the room cleaned and towels picked up, it wasn't until the 2nd day that it did. So on our wedding night we got to come back to an unclean room and the chocolate covered strawberries you get with the wedding package were wedged between the TV and the wall. I didn't feel like a bride or like it was my wedding night at all. I would think they could make it a more special evening or make their wedding suite a priority to be cleaned first. (We were the only wedding in the hotel that night). The hotel seemed a little rundown compared to past visits. I noticed a microwave sitting in the hallway that stayed there for 3 days and a tray we placed in the hall stayed there until I called for it to be picked up a day later. I've been in contact with Weber's about all this and have yet to hear much back from hotel staff yet.

reception, so we didn't have a minimum and went off of the lunch menu. The sundae bar was a huge hit with our guests. The only "issue" we had was the price of the rooms. We reserved a block for guests at the reduced rate, but it still ended up being much more expensive that other hotels in the area. It wasn't a big deal - our people just stayed elsewhere.

feel of the venue space. Highly recommend Weber's Inn! :)

with the coordinating staff to come up with a custom dinner options which everyone enjoyed. The wait staff was worked quickly and was very accommodating. The room set up worked great. Weber's provided some centerpiece options in their package, which we were able to incorporate with our flowers We chose to use their bakery, and Marybeth did a fabulous job on the cake as well as some cupcakes we did for the rehearsal dinner. All of our family and guests had nothing but wonderful things to say about the entire evening and the hotel accommodations.

or centerpieces that saved us from having to spend money there. We did have a couple issues with the front desk and housekeeping, but I spoke with the GM after the wedding addressing these and he offered us a free night and a dinner credit so we could come back. Our return visit was nothing short of fantastic. I would recommend Weber's to anyone. It was so nice that they did all of the prep work and tear-down as well and all of our guest loved it as well.

ork with. The food was delicious. We got a very reasonably priced upgrade to top shelf liquors that our guests really appreciated. The venue is beautiful and is iconic to the Ann Arbor area. Room setup prior to the reception was flawless. Our guests also enjoyed hotel stays and dining at the restaurant. Why 4 stars instead of 5? Bar service was pretty bad for the first hour of the reception (it greatly improved for the rest of the evening). There were a few liquors missing from the bar, it was understaffed, and service seemed disorganized. There were a few details that were discussed prior to the wedding that were forgotten. For example, each guest was supposed to be offered a glass of wine during dinner and instead 2 bottles were left at each table (costing more $$). My late night snack was late, and half of it was missing until I asked the waiter about it. Finally, although not expected, it would have been nice to have the extra wine and cake packed up for us instead of left out for our guests to take home. Even with the minor errors, I would still recommend Weber's. The drawbacks were minor in comparison to the rest of the evening. It was a beautiful reception and our guests had a great time.

licious! Wouldn't change a thing, if I could go back in time.

sure!

anniversary and have dinner at Webers and recreation of your top layer will be included in the dinner so you don't have to freeze it!

layers with different flavors. Best of all, the price was very reasonable! When my daughter and her husband celebrated their anniversary, Mary Beth made a small replica of the wedding cake for us!

easy experience. Amber is the catering director that I talked to the most and she was fantastic! I also liked how they had a wedding package - it saved us a lot of money! They also gave our guests a special rate at the hotel if they wanted to stay there which was really nice because we had quite a few out of town quests that used the option. They were very accommodating to all of my vendors - I would definitely use them again.

a brunch there the next morning which was great! They waive the room rental fee when you book a reception there, which made it more affordable. Their wedding package includes a lot of extras, so I would definitely recommend checking it out.

MAZING. Not your typical wedding food. We had the 3 entree buffet. We had a pot roast, chicken piccata and vegetarian pasta. Most of the time wedding food is gross and has no taste but all 3 were wonderful and couldn't be happier with the outcome!! :)

iciently. They were also able to adjust times as needed based on the guests mood and timing of other vendors. The prime rib was giant and raved about. At the tasting, my husband tasted the more expensive sirloin and found the prime rib to be much better. I had been very nervous about the site because I had only seen the atrium ballroom when it was empty and it was so boring and reception-hally looking (which is not what I wanted), but once everything was in there it looked much better. We didn't get a chance to use the patio (which was something that really attracted us to the site) because it was the hottest day so far this year (95F+).

h for making it such a memorable experience. Brittany -wedding11/26/10

a head table that sat all the bridal party and significant others, allowed us to utilize a selection of the center piece items they offer, and were great at communication. The minimum amount for a Saturday was a little higher than we initially wanted, but after we ordered our Wedding cake(s) from their in house pastry chef (who is absolutely amazing - and it went toward the minimum) and utilized their centerpieces I think we saved money. The evening went without a glitch and I'd definitely choose Weber's again.

t 'crashed' our wedding. If you have a reception there, please close the doors.

interesting. I would make sure to book your wedding reception here ASAP, and always check what is going around Ann Arbor before you decide a date for your wedding.