I have ordered from weddingfavorites, a couple of times for gifts for brides. This time I was purchasing gifts for those in my bridal party. Not only did I not receive these (due to Carrier issues), I reached out to weddingfavorites to see what... it was that I could do. The only option given was to submit a claim to UPS, which could take 14 business days to resolve. My wedding is in 5 days. Weddingfavorites made a point to say they were not responsible, and IF I received my items I could return if needed. So I was out $180.00, with no gifts for my bridal party for my wedding this week.
Luckily, I reached out to an alternate vendor. Let them know my predicament, they overnighted me everything I needed. No questions asked, and guaranteed their delivery with insurance.
I will never use weddingfavorites again. Someone who takes "pride" in the customer experience, would have replaced the items, or at least insured the items.
Why should the customer pay/be out of items, for the carrier a company chose to use?
Not good business practice at all.