Our experience with The Tux Shop was extremely disappointing and stressful from start to finish. We ordered a total of 10 suits (for the groom, three fathers, and six groomsmen) an...d were told the rentals would arrive two weeks before our wedding. As the date approached, I repeatedly called for updates but received little to no communication. The contract clearly stated that the rentals would arrive two days prior to our event on October 3, 2025—yet when I called on October 1, I was told they would not be arriving until the following day. After further calls, my mother-in-law discovered that the shop had entered our wedding date incorrectly as October 4, not October 3.
Because of this mistake, the suits didn’t arrive until the day before the wedding, forcing several members of our wedding party to take time off work to try them on. Seven out of the ten members were measured in-store by The Tux Shop staff, yet every single member of the party had at least one item that did not fit correctly. The staff’s “solution” was to overnight the correct items directly to our venue in New Virginia, Iowa, promising they would arrive first thing in the morning.
Instead, the replacements did not show up until about 1:20 PM, just 40 minutes before our scheduled photos at 2 PM—and only a few hours before the ceremony itself. Throughout this ordeal, the staff were rude, dismissive, and unprofessional, acting as though we were inconveniencing them for following up about our missing and ill-fitting suits.
What should have been an exciting, joyful time turned into unnecessary stress because of The Tux Shop’s poor communication, data entry error, and complete lack of accountability. Despite all of these issues, we were not offered any form of compensation, apology, or acknowledgment for the inconvenience and added stress their mistakes caused. I would not recommend this business to anyone planning a wedding. The level of disorganization and unprofessionalism we experienced is simply unacceptable—especially for such an important event.