I hired TMW as day-of coordinators for my wedding on 4/22/23. Londyn and Kristy were competent and professional during the planning process. They had all the details nailed down an...d exuded confidence that the event would unfold to plan, without any major disruptions. However, the reality was far different from the plan. The coordinators were essentially useless during the wedding. From the start, they were far more comfortable standing around that assisting with aspects of the wedding. We have on video them neglecting to welcome guests as they entered the church and standing around chatting instead. Additionally, we had a sword arch at the conclusion of the ceremony. After the arch ceremony, one of the coordinators collected all of the swords, creating confusion amongst the swordsmen as the groom had instructed them to bring them to the reception venue. The next day, the swords were nowhere to be found. The groom had to call 4 different TMW numbers to get ahold of anyone who could help, and nobody had information regarding the location of the swords.
The next major shortfall came at the reception. I had confirmed during the last planning meeting that someone would be with us during pictures to execute the photo shot list. As soon as we arrived at the venue, neither coordinator was to be found. I tried to find them to begin photos to no avail. We started family pictures without them, until eventually Londyn came to help momentarily. At one point, I had looked into the venue and say Kristy just standing in the window watching us with her arms crossed instead of helping. The other job I had explicitly requested was to verify the table numbers, as there had been some confusion with the setup with the venue and I wanted someone to double check. This verification never happened and the table numbers were, in fact, incorrect. Throughout the event, neither coordinator had the motivation to keep the wedding moving smoothly. For example, there was a backup at the bar during cocktail hour. Neither one considered finding the venue manager to alert her of the long line. Another example, an observant coordinator would recognize that there is a coat check and should advice guests to utilize the service instead of hanging their coats on their chairs. The lack of wherewithal was overwhelmingly disappointing. A third example, my limo was nearly 30 minutes late to the ceremony because the driver was using the wrong address. At no point did the coordinators contact anyone to see where we were or what the issue was.
Overall, Londyn and Kristy were certainly not the A-team and lacked the knowledge and sense to ensure a wedding runs smoothly. I would NEVER recommend them to anyone seeking a coordinator for their wedding.