As a Cincinnatian, Wendyâs has been synonymous with the wedding industry my entire life. Since the local location closed, I decided to make an appointment at the Dublin/Columbus lo...cation on the same day I was seeing another area.
When I arrived for my appointment, my family and I were greeted and seated by someone other than my designated stylist. The woman asked if Iâd tried on dresses previously. I let her know Iâd had an appointment earlier in the day. In that moment everything changed, the woman who greeted us instantly became cool and distant. My stylist, who was a member of management, was just as icy and dismissive as the woman who greeted us. She gave an extremely brief overview of their dresses and provided me with clips to designate the styles I wished to try. Perhaps the Wendyâs team takes a more hands off approach, but there was no discussion of what styles I would be interested in seeing, price points, which dresses has special information, etc. When it came time to try on the dresses, the Wendyâs stylists just hand you the dress and youâre on your own until they zip, lace, clip it. This can be a big challenge given the volume of some dresses. My stylist said âIâm sure you know what youâre doing,â in reference to my having already had an appointment that day.
There was a dress I wanted to try, but the sample was about two sizes smaller than I would have needed. The stylist said she didnât think it would work but I could attempt to try it on. No offer to help or suggestions. While this was a fitted dress, based on my experience earlier in the day and watching other people shop for dresses, most stylists will go out of their way to help you get into the dress or at least get an idea of what it would look like. I was simply told that she didnât think Iâd end up liking the style anyway.
Overall, what should have been a fun and exciting experience was dampened by staffâs behavior.