A Dress For Every Bride
Recently updated
This vendor updated their storefront within the last 15 days.
Sarah Kollai
MANAGER
AWARD WINNER (6X)
Thanks to recommendations from couples on The Knot
Wendy's Bridal Columbus is a Dublin, OH-based dress company specializing in wedding couture. We believe that everybody is beautiful! For 50 years, we've helped brides of all shapes and sizes find the right style to flatter their figure—and rock their gorgeous look. We make it easy for you! Many bridal shops simply do not carry a good plus size selection, or they say they can order a dress in your size, but you can't try it on first. We feel that this practice unfairly limits your options and makes the dress-shopping experience much more stressful than it needs to be.
At Wendy's Bridal Columbus, we have built up one of the largest selections of designer wedding dresses in Ohio, with more than 100 styles in sizes ranging from 18 to 34. With the help of one of our knowledgeable stylists, we will do our very best to find the perfect bridal gown for you!
Upcoming Events:
Love Notes from Stella York 💌
A romantic preview you won’t see again for months — Fall 2026 gowns, exclusive pricing, and in-store designer insight.
One weekend only: February 6–8.
Appointment Spots fill up fast! Secure yours now.
Wedding date must be 6/29/26 or later to purchase.
Woman-owned Business
Details
Accessories
Cover Ups
Wraps
Hair Accessories
Headbands
Pins, Combs & Clips
Tiaras
Sashes & Belts
Veils
Dresses
Bridesmaid Dresses
Mother of the Bride Dresses
Wedding Dresses
Fashion Services
Alterations
Bridal Stylists
Custom Designs
Group Discounts
Plus Size Available
Private Appointments Available
Awards and Affiliations
Any questions?
Meet the team
Showing slide number 1 out of 7
- Sarah KollaiManagerI have always loved helping people see themselves in the beauty that other sees them. Working in bridal was a natural extension of that desire to help others feel special and beautiful. Being here at Wendy’s for the past several years has been a great experience. Seeing my brides beam when they find “the dress” makes me so happy and fulfilled. When I’m not working at Wendy’s, I enjoy spending time with my wonderful husband of 11 years whether we’re playing games, seeing a movie, or enjoying a beautiful afternoon at the zoo.
- Lila Wilson CraigSales ManagerI began my career in bridal in 1989 on the encouragement of my mother. I knew quickly that this was something that I was going to do for a long time. Many trends and styles have changed over the years, but this one thing has not. I still feel honored and privileged everyday to be able to help brides as they plan one of the most important days of their lives. I am the mother of three beautiful grown daughters. In my personal time I love to garden with my husband, travel, enjoy nature, and be adventurous with cooking. I am a foodie and a wine enthusiast.
- Lil StalnakerManagerMy passion for bridal started in 1989 when my extraordinarily talented mother became head of alterations here at Wendy's. She mentored me for three years as I tailored and learned textiles and fit for bridal. By the early 1990's I was working 1 on 1 with brides and styling them; I loved it. The privilege of helping a bride find the perfect gown for her big day is something I never lose sight of, and seeing her glow when she find the right dress never gets old. I have been married to my wonderful husband for 38 years. We have two terrific grown sons and two amazing daughter-in-laws. When I'm not working with brides my favorite things to do are playing with my four fun-loving grandchildren, spending time in nature with walks and dipping my toes in the sand. I thrive on my faith, music, good food, coffee and of course wine.
- Kathleen GraffBridal StylistI am the wife and mother of three amazing kids that are now adults. I also have two wonderful fur babies that make me laugh every day. I have always been in sales since I was in high school and I love talking up the perfect product to anyone who will listen, (even total strangers at the grocery store). When I decided to enter the bridal industry I didn’t realize what an impact it would have on my life as well as the brides and their guests. There is nothing more satisfying to me than seeing the look on my brides face when they find their dream dress. Knowing that they will walk towards the love of their life in a dress that I helped them find is an amazing feeling. The tears, hugs, smiles and joy knowing that I had a little hand in this is pretty remarkable!
- Sarah KollaiBridal StylistI have always loved helping people see themselves in the beauty that others see in them. Working in bridal was a natural extension of that desire to help others feel special and beautiful. Being here at Wendy's for the past several years has been a great experience. Seeing my brides beam when they find "the dress" makes me so happy and fulfilled. When I'm not working at Wendy's, I enjoy spending time with my wonderful husband of 10 years weather we're playing games, seeing a movie or enjoying a beautiful afternoon at the zoo.
- Susan RitzertBridal StylistI made a change in careers several years ago from the medical profession to bridal and its been such a wonderful experience! I love helping brides find the perfect dress for their wedding day that expresses their style and personality. It is always so special when a bride says "YES" to her wedding dress. I consider it an honor and privilege being a part of her special moment. In my free time I enjoy spending time with my family and traveling.
- Elora SalisburyBridesmaid GuruGrowing up my favorite activity was dress up! Whether it was with with my beloved barbies, or my reluctant little sister, I could play dress up for hours. Now as a "grown up" I can happily say that passion hasn't left, I play life size barbie for a living! After 1 year at Wendy's Bridal, and 4 years in the bridal industry my love for bridesmaids has only been solidified. At any point in the day, you can find me creating color palettes, playing with different textures and silhouettes, or helping my brides bring their unique visions to life. When not at work I can be found walking my two dogs, Benedict and Basil, through downtown Powell and trying new restaurants!
Reviews
4.1
out of 5.0641 reviews
Your trust is our goal. Our community relies on honest reviews to help you make those big decisions with ease.
Review Summary
This AI-generated summary is a snapshot of this vendor's ratings and feedback.
Wendy’s Bridal receives glowing reviews for their exceptional service and beautiful selection of wedding dresses. Reviewers praise stylists like Elora, Clare, Lil, and Susan for their attentive and knowledgeable assistance in finding the perfect dress. Customers appreciate the personalized attention and stress-free experience during fittings and alterations. The staff's professionalism, patience, and ability to understand individual preferences are highlighted as key factors in making the dress shopping experience memorable and exciting. Highly recommended for brides-to-be looking for a diverse range of gowns and excellent customer service.Review photos
Showing slide number 1 out of 9
Meghan A
Highlighted review.
5.0
12/27/2025
Lila was amazing. I had a very positive experience. They let me choose 3 gowns to try on. After that, the consultant chose gowns based on what I liked and didn't like about the ...
gowns I tried on. She was able to hone in on what i was looking for. Ultimately I said yes to the dress. Totally different than what I envisioned but the same silhouette.
Response from Wendy's Bridal Columbus on 12/29/2025
Thank you so much, Meghan! 💜💜
We’re thrilled to hear you had such a positive experience...
with Lila—she truly has a gift for listening and narrowing in on exactly what each bride is looking for. It’s always so special when the right dress surprises you while still feeling completely you, especially when the silhouette just clicks.
Congratulations on saying yes to the dress! Thank you for trusting Wendy’s with such a meaningful moment—we’re cheering you on all the way to your big day. 💍✨🤍
Tabi P
5.0
1/12/2026
I want it to be known just how amazing of an experience I had with Elora at Wendy’s Bridal. She was the absolute sweetest and biggest blessing to my wedding gown shopping experienc...
e! She was constantly checking in on me asking my likes and dislikes and bringing me the most beautiful dresses which one I ended up saying yes to ! I can not say enough good things about my experience
Response from Wendy's Bridal Columbus on 01/12/2026
Tabi, thank you so much for sharing this 🤍 It truly means the world to us. We’re so happy...
Elora was able to be such a special part of your dress-finding journey — she has the biggest heart and such an incredible eye for helping brides feel seen, heard, and beautiful.
We loved getting to be part of your “yes” moment, and we’re so honored you trusted Wendy’s Bridal for such an important milestone. We can’t wait to see you again and continue celebrating you as your big day gets closer! ✨💜
Any questions?
Kyle W
5.0
12/15/2025
I had an amazing time wedding dress shopping! They directed me to browse specific aisles after sharing my initial design choices, then Sarah had hand-picked a few after my try-one....
I wasn’t rushed, I went during the week. Sarah actually helped my stepmom pick a dress completely out of my vision board and it ended up being MY dress. I got compliments and design feedback from the owner and other designers. I felt very welcomed and extremely comfortable. I’m so glad I tried this shop!
Response from Wendy's Bridal Columbus on 12/15/2025
Kyle, thank you so much for sharing this! We’re truly so happy you had such an amazing dre...
ss-shopping experience with us. 💕
It means a lot that you felt welcomed and comfortable from start to finish — and we love that Sarah’s hand-picked choices (and your stepmom’s curveball pick!) led you to THE dress even better than your vision board. That’s the magic we hope every bride gets to feel!
We’re also so glad you came during the week and were able to take your time without feeling rushed. Thank you again for trusting Wendy’s Bridal Columbus — we can’t wait to see your whole wedding vision come together! 🎉✨💜
Emily W
5.0
12/04/2025
Lil was amazing!!! She was so helpful. Lil was able to understand exactly what I liked and what I didn’t like and helped me find the perfect dress! I definitely recommend looking h...
ere, this was my 5th shop I looked at and my absolute favorite!
Response from Wendy's Bridal Columbus on 12/04/2025
Emily, thank you so much for your wonderful review! We’re absolutely thrilled to hear that...
your experience with Lil was everything you hoped for. She has such a gift for truly listening and understanding each bride’s vision, and we’re so glad she helped you find the dress!
It means the world to us that, after visiting several shops, Wendy’s Bridal was your favorite. Thank you for choosing us to be part of your bridal journey — we can’t wait to celebrate you all the way to “I do”! 🤍✨
Allie L
5.0
11/17/2025
Kathleen was wonderful! I had a great time and found the perfect dress for me.
Response from Wendy's Bridal Columbus on 11/17/2025
Thank you so much, Allie! We’re thrilled you had a great experience and found your perfect...
dress. Kathleen will be so happy to hear your kind words! 💕✨
Natalie G
5.0
11/16/2025
I had my first time dress shopping at Wendy’s and I couldn’t have asked for a better experience. Clare was my stylist and she knew every dress by name and how they can be ordered i...
n different options etc.. She was so kind and made me feel so comfortable. The owner also introduced herself and was so attentive the whole time. 10/10 experience!
Response from Wendy's Bridal Columbus on 11/16/2025
Thank you so much for the kind words! We’re thrilled you had such a great first dress-shop...
ping experience with Clare — she truly is wonderful. We’re glad you felt welcomed and cared for by our whole team.
Thanks again for the 10/10! 💕
Maxwell L
5.0
10/08/2025
I bought my wedding dress at Wendy’s about 9 months before my wedding. Sarah was my stylist and was a huge help in finding the style I liked. It arrived in late May and I had plent...
y of time to get it altered by their in house alterations team. They ensured we were on track for the dress to be ready by wedding day and I had multiple appointments to ensure everything fit correctly. I also had my dress and veil (purchased elsewhere) pressed at Wendy’s a few days before the wedding. Everything came together beautifully and I had a great experience with the shop, I’d highly recommend it!
Response from Wendy's Bridal Columbus on 10/13/2025
Thank you so much for sharing your experience! 💕 We’re thrilled to hear how beautifully ...
everything came together for your wedding day. Sarah and our alterations team loved being part of your bridal journey and making sure your gown fit perfectly from start to finish. Wishing you and your new husband all the happiness in the world! 🥂✨
Samantha S
5.0
9/28/2025
Absolutely loved getting to experience this shopping trip at Wendy's. My consultant, Lila, was amazing. So knowledgeable and her service was beyond amazing. I loved everything she ...
recommended that I try one, and ended up purchasing a dress she recommended! I loved the entire experience and we will go back there for bridesmaid dresses for sure!
Response from Wendy's Bridal Columbus on 10/13/2025
Samantha, thank you so much for your kind words! 💕 We’re thrilled you had such a wonderfu...
l experience with Lila — she truly has an eye for finding “the one.” We can’t wait to welcome you and your bridal party back soon for bridesmaid shopping! 🥂✨
Mackenzie B
5.0
9/18/2025
I HIGHLY recommend Wendy’s Bridal for a 5 star wedding dress shopping experience! Their inventory is spread out on multiple clothing racks so you can actually see each wedding dres...
s and determine which ones you would like to try on! I had the pleasure of working with Lila, who was incredibly knowledgeable, receptive to my feedback, and professional. Lila allowed me privacy to try on each dress, and only came into the fitting room to secure each gown. After showing Lila my Pinterest board, she led me to a selection of gowns that matched my vision (and her first recommendation actually ended up being the dress I chose)! She even helped narrow down my choice of veil, after letting me try on at least 5 different lengths and styles. Lila sent me follow-up emails after our visit with pictures of my favorite gown, and thanked me for coming in and trusting Wendy’s Bridal with the journey.
Response from Wendy's Bridal Columbus on 09/19/2025
Hi Mackenzie, thank you so much for the glowing review! ✨ We’re so happy Lila helped you f...
ind your dream dress (on the very first try!) and made your experience so special. Congratulations on saying yes — we’re honored to be part of your journey! 💍💖
Mallory D
5.0
8/03/2025
Clare did an amazing job! She listened to my wants & needs. She gave me wonderful choices! She didn’t pressure me into a dress. She was relatable and kind. She was able to dress me...
up and finally say “YES” to a dress! Thank you, Clare.
Response from Wendy's Bridal Columbus on 08/06/2025
Thank you so much, Mallory! We’re so glad you had a great experience — and yes, we love Cl...
are too! 💕
Julia H
5.0
5/29/2025
I had a great experience with Wendy's Bridal - I got my dress there with alterations and pressing. My stylist picked out a dress that was the perfect one after trying on ones I tho...
ught I would love. I felt so beautiful on the big day! I would highly recommend to anyone looking for a dress to check here!
Pam H
5.0
3/30/2025
I had a great experience with Wendy’s bridal. It is where I said ‘yes to the dress’. My stylist was very sweet and helped me pick out the perfect dress after I told met my vision. ...
My seamstress was also very sweet when it came to my alterations. I had a great experience! Although I did not get my dress pressed and steamed (ran out of budget money after alterations) I’d definitely recommend them for any bride to find their special gown! Thank you!
Karissa G
5.0
2/08/2025
I’m so glad I went to Wendy’s Bridal. Clare and the owner were very personable and took the time to know me and my family. Clare helped me trial and error with the styles and color...
s that best fit me. She was very positive and made me feel very comfortable throughout the whole process. I wouldn’t have found my dream dress without her! Their dresses are high quality but budget-friendly. I will definitely be coming back to Wendy’s Bridal for my bridesmaids’ dresses!
Response from Wendy's Bridal Columbus on 02/17/2025
Karissa, thank you so much for your kind words! We absolutely love Clare too—she’s amazing...
! We’re so thrilled you found your dream wedding dress and can’t wait to see you again for your bridesmaids’ appointment. Congratulations! ✨💍
Stephanie M
5.0
1/07/2025
Loved my experience here! Lil is amazing at having a great eye for dresses and was able to help me build an amazing dress with sleeves! 10/10 would recommend!
Response from Wendy's Bridal Columbus on 01/07/2025
Thank you, Stephanie, for your amazing 10/10 review! Your kind words mean so much to us, a...
nd we couldn’t agree more – Lil is incredible! Your wedding photos are absolutely beautiful, and you looked stunning. It was such a joy to be part of your journey. Cheers to your forever together!❤️❤️
Maura P
5.0
1/06/2025
I cannot rave enough about my experience at Wendy's Bridal! From the moment I walked in, I felt welcomed and excited about finding the perfect dress for my upcoming wedding. Susan,...
my stylist, was absolutely amazing! She took the time to understand my vision and preferences, making the entire experience feel personal and special.
With her expert guidance, I tried on several stunning dresses, but it was when I put on "the one" that I truly knew I had found my dream gown. Susan's enthusiasm and support made the moment even more memorable. I felt like a bride the moment I said "yes to the dress!"
Wendy's Bridal offers a beautiful selection of dresses. My wedding dress traveled to Bar Harbor, Maine where I married my best friend in a Maggie Sottero dress on a beautiful Friday in June.
I highly recommend them to any bride-to-be looking for their perfect gown! Thank you, Wendy's Bridal, for helping me create such special memories! 💖
Response from Wendy's Bridal Columbus on 01/07/2025
Thank you so much for your thoughtful review, Maura! We absolutely adore Susan too, and we...
’re so glad she was able to make your dress shopping experience special. Your wedding photos are stunning – you looked absolutely breathtaking in your Maggie Sottero gown! Congratulations on your beautiful day, and thank you for letting us be a part of your journey. Wishing you all the happiness in the world!❤️
Kaitlin O
5.0
1/02/2025
I had a wonderful experience at Wendy’s Bridal Columbus! From the moment I walked in, I felt warmly welcomed and well taken care of. My consultant, Lila was incredibly attentive, k...
nowledgeable, and genuinely excited to help me find a gown that suited my vision. She listened to my preferences, offered great advice, and made the entire process feel seamless and stress-free.
The selection of gowns was stunning, with options to fit every style and budget. While I ultimately did not purchase a gown here, I truly appreciated the personalized and thoughtful service throughout my visit.
I highly recommend Wendy’s Bridal to any bride-to-be looking for exceptional service and a memorable shopping experience!
Response from Wendy's Bridal Columbus on 01/07/2025
Thank you so much for your kind words, Kaitlin! We’re so happy to hear that Lila helped br...
ing your vision to life and provided great advice along the way. Best of luck as you continue your journey to find your dream wedding dress. Your recommendation to future brides means the world to us – thank you for your support! Wishing you all the best! ✨💜
Savannah K
5.0
1/01/2025
Elora was a dream!! With my wedding only 4 months away, she was determined to help me find a dress! I was able to walk out with a dress I adore & finally feel excited for the big d...
ay!
Response from Wendy's Bridal Columbus on 01/02/2025
Thank you so much, Savannah, for sharing your kind words about your experience with Elora...
! We’re thrilled to hear you found your dream dress for your wedding in just four months—how exciting! Elora truly is amazing, and we’re so glad she could help make this special moment even more memorable. Congratulations, and we can’t wait to see your vision come to life on your big day!
Grace R
5.0
12/31/2024
I’m so happy I chose to come to Wendy’s bridal for my wedding dress! Sarah was so helpful & made sure I tried on dresses that fit exactly what I was looking for. The whole staff ca...
res about your experience & making sure you love your dress. I had such a fun time & would highly recommend this shop to anyone who is looking for a dress!
Response from Wendy's Bridal Columbus on 01/02/2025
Thank you so much for your thoughtful review, Grace! We’re delighted to hear you had an am...
azing experience with Sarah—she truly is incredible, and we’re so lucky to have her on our team. Congratulations on finding the one! We’re so grateful for your kind recommendation and wish you all the best as you prepare for your big day!
Ana S
5.0
12/28/2024
I started my wedding dress search at Wendy's bridal and I found the absolute perfect dress! Magdalena, my stylist, was superb. I picked a couple types of dresses and then she helpe...
d me narrow down what I was really looking for with a couple options that she chose. She took my all of my input from the variety of dresses that I tried on and pulled the most gorgeous dress for me. She was patient and thoughtful and brought a great energy. Wendy's bridal has a great selection of dresses and she stayed well within my budget. I never felt pressured to make a decision or like there was a sales pitch, they truly wanted me to be happy and find my perfect dress. My experience at Wendy's bridal was everything I could have ever dreamed and I cannot recommend them enough.
Response from Wendy's Bridal Columbus on 12/30/2024
Thank you so much for your kind words! 💕 We’re thrilled you had an amazing experience wit...
h Magdalena-she loved helping you find your dream dress! Wishing you all the best on your journey to ‘I do.’
Sarah M
5.0
11/13/2024
Elora!!!! What an incredible stylist and support! Comfort and joy was my prayer for my experience wedding dress shopping, and being a curvy girl, Elora made the experience everythi...
ng I prayed for and more! Was a gift. Lil was also so kind and warm vibe. Saying YESSSS to the dress was made so easy at Wendy’s Bridal! Thank you!
Response from Wendy's Bridal Columbus on 11/23/2024
Thank you, Sarah! Your kind words mean so much to us—we loved being part of your bridal jo...
urney!
Brandy J
5.0
11/10/2024
Wendy’s bridal had several dresses in the style that I was looking for. My stylist was very professional and friendly. I did not feel pressured at all. All of the staff were great ...
and I found my perfect dress! Highly recommend!
Response from Wendy's Bridal Columbus on 11/23/2024
Thank you so much, Brandy, for your kind words! We’re so grateful to have been part of you...
r special journey. Your sweet review means the world to us!
L S
5.0
10/15/2024
I was one of those annoying brides who was EXTREMELY picky about what I wanted in a dress--for a long time I was convinced I did not want a white dress, did not want anything too ...
"big" or "poofy," did not want too much "doily-looking" lace, etc. Not only that, but I wanted it all for an extremely affordable price (under $1k was my goal). I tried numerous vendors around the Columbus area, all of whom were lovely but either out of my modest price range or who did not have the dresses I want. Wendy's Bridal was my last choice before I was going to custom order online. And then I found my dream dress--$700 on clearance in exactly my size, a blend of both a white and mocha color. It was magical. In addition, we worked with one of their in-house seamstresses who, despite having a PERSONAL EMERGENCY the entire time she worked on my dress, never missed a deadline. I also asked for numerous complicated alterations (removing straps, creating off-the-shoulder straps, creating a back, adding boning, etc.) and everything was executed beautifully. The women who work there are so kind and patient and really make you feel like you are not too "picky" etc. I cannot recommend Wendy's Bridal enough!
Response from Wendy's Bridal Columbus on 11/23/2024
Thank you so much, LeeAnn! We’re thrilled to have been part of your journey and are so gla...
d we could help you find your dream dress. It means the world to us to share in such a special moment with you!
Kim K
5.0
9/16/2024
Wendys was just amazing! My bridal party and I did the Pearl appointment and Kathleen was amazing to work with. She took time to understand what I was looking for and my style. She...
did a great job providing options that fit the style I thought I wanted but also grabbed other options to help confirm the direction I was thinking. She helped me say yes to the dress! I needed some alterations which I happily trusted the Wendy’s team to handle. Inha was wonderful to work with and altered my dress to perfection. Thank you, Wendy’s for making me look and feel stunning on my wedding day!
Response from Wendy's Bridal Columbus on 11/23/2024
Thank you, Kim! We’re so happy to hear you enjoyed your Pearl Appointment with Kathleen an...
d found your perfect dress. It was such a joy to be part of your special moment!
Amanda A
5.0
8/27/2024
The staff at Wendy’s Bridal was great to work with! I went looking for a “general idea” on what style I wanted for my dress during their summer sale, and I ended up getting a dress...
I fell in love with for my September 2025 wedding!
Response from Wendy's Bridal Columbus on 11/23/2024
Thank you, Amanda! We’re so glad you came in, got inspired, and found the one you loved—yo...
u just never know where the perfect dress will be waiting. Thank you for letting us be part of your journey!
Clare W
5.0
8/04/2024
Wendy's has the best selection of plus size gowns in the city, their consultants are fantastic and the in house alterations can't be beat.
Response from Wendy's Bridal Columbus on 08/15/2024
Thank you Clare!
Samantha M
5.0
7/27/2024
Elona was great... my first wedding bridal shop and she helped me find the perfect one... she listened and knew all the right questions to ask... loved her bubbly nature!
Response from Wendy's Bridal Columbus on 08/15/2024
Thank you for your kind words! Congratulations!
Lizzie K
5.0
7/14/2024
Found my dress here yesterday for my July 2025 wedding. Sarah B. is amazing. She was funny, patient, and so kind. I love the dress I chose and cannot recommend them enough!!
Response from Wendy's Bridal Columbus on 07/15/2024
Congratulations Lizzie! 💜
Heidi P
5.0
7/02/2024
I am so very happy that I worked with Wendy's Bridal and Inha, in particular, in anticipation of my wedding day! Kathleen helped me to find the perfect dress at Wendy's, and then I...
nha worked wonders to custom fit the dress for everything I had imagined and even better than I had imagined it! Inha was so incredibly kind, attentive to detail and sincere. It was evident that she was passionate about her work and wanted it to be just right. I could not have been happier! I'm just sad that I could only wear it the one day! :) Thank you so much, Inha!
Response from Wendy's Bridal Columbus on 07/15/2024
Thank you, thank you, thank you!💜
Brittany B
2.0
6/30/2024
At first, I was so happy with this business. I was able to find my dress during my first meeting and the dress was gorgeous! During alterations, it was not made clear to me how my ...
dress would be tailored, and there was a large miscommunication about how the dress would look when finished. When I picked up my dress, I was upset with how the bottom hem looked (blocky 2-3in hem - not what I wanted). I thought the seamstress knew what I was talking about when I asked about the hem at my 2nd fitting, and she did not. After I arrived home and my mom saw me crying, we returned to the store to try to get a resolution. One of the women was rude when we arrived and asked if either of us sewed and told us there was nothing to be done without explaining very well why. I realized while we were there that there was no way to resolve the hem issue, as the seamstress removed fabric from above the original hem and then sewed the hem back to the dress. On the way out, someone asked us to tag them in wedding pictures. This business offered nothing after the miscommunication on their end but wanted publicity. It left a bad taste to the whole experience. The dress was still gorgeous, and I got so many compliments, but this should have never happened.
On top of the miscommunication with the hem, once I was in my dress on my wedding day, I realized that it was hemmed slightly too long, something that was not an issue at my second fitting.
Response from Wendy's Bridal Columbus on 07/09/2024
Dear Brittany,
Thank you for taking the time to share your feedback with us. We are truly...
sorry to hear about your negative experience with alterations. Your satisfaction is very important to us, and we regret falling short of your expectations.
Your concerns about the hem and the fitting process have been noted, and we are committed to addressing them to ensure this does not happen again in the future.
Our store owner will be reaching out to you personally to better understand the nature of the miscommunication and see what can be done to resolve this issue to your satisfaction.
Thank you for your patience and for bringing this to our attention.
Mary C
5.0
6/18/2024
I had an excellent experience shopping and selecting a Mother of the Bride dress. The designer, Kathleen was very knowledgeable, and patient and offered excellent advice on which ...
dress to select.
Response from Wendy's Bridal Columbus on 07/15/2024
Thank you Mary! Glad you found the perfect dress. 💜
Kirsten M
5.0
5/28/2024
Lila was perfect. She found great suggestions and made me feel simply beautiful and was just so kind and patient. I couldn’t have had a better first experience ever and I FOUND my ...
dress. Thank you for all your help!
Response from Wendy's Bridal Columbus on 07/15/2024
Thank you Kirsten! 💜
Melissa B
5.0
5/26/2024
The set up here was pretty efficient. I picked out a few that I wanted to try, we did that, discussed what I liked/didn’t like about each, then the stylist went and pulled some oth...
ers that had the parts I liked and didn’t have the parts I didn’t. It was an overall great experience. I didn’t feel rushed, and I found a great dress at a reasonable price.
Response from Wendy's Bridal Columbus on 07/15/2024
Congrats Melissa! Thank you!💜
Natasha R
5.0
5/19/2024
Great experience from start to finish. Everyone was friendly and super helpful. Finding my dress was a fun experience, and everyone that came shopping with me felt included, but th...
e stylist that helped me was always in control. All of my alteration appointments were even more fun as the seamstress was so personable and worked so hard to make my dress just right!
Response from Wendy's Bridal Columbus on 07/15/2024
Thank you Natasha!! Congratulations, and many thanks! 💜💜
Kaylenn S
5.0
3/22/2024
I recommend Wendy’s bridal to all brides. The team is so wonderful. They are very nice, sweet, and they listen to your comments & concerns. They really try their best to make your ...
dream come true. I wanted the best of two worlds and they delivered. I am so thankful I went to Wendy’s Bridal and said “ yes to the dress”
Response from Wendy's Bridal Columbus on 07/15/2024
Thank you for your amazing comment! Congratulations on finding your perfect dress. 💜
Abbey B
5.0
3/14/2024
I will recommend Wendy's to anyone who is going dress shopping but I will ESPECIALLY mention it to anyone who is plus-size! Do you know what it's like to go to a bridal salon and h...
ave the sample size 12 barely fit over your butt and then you're standing in the mirror trying to envision you looking beautiful on your big day but are distracted by the sausage rolls from the elastic clips helping keep the gaping back from flying open? I went to Wendy's and they have EVERY. SINGLE. DRESS in a 12 and a 22 so that EVERYONE can get an idea of how they will look. I also did my alterations here, which were the same price, if not better, than a few of the independent seamstresses that I checked out around Columbus. Truly a one-stop shop. I wish I got married more than once so I could have the experience of trying on dresses more than once! :)
Response from Wendy's Bridal Columbus on 07/15/2024
Thank you Abbey!💜💜
Jacqueline K
3.0
12/31/2023
Thankfully I had gone dress shopping at another store before Wendy's, otherwise I wouldn't have had any idea what sort of dress to get. They give you 3 clips to put on dresses you ...
want to try on and other than that there's not really ANY guidance. So make sure you already know what you're looking for. I had called ahead about my dress budget and been told they had plenty of new options in that price range, only to get to my appointment and find out that only the dresses that were discontinued "off the rack" were anywhere close to my budget so I did feel lied to and couldnt even find 3 that were my size in my price range. Size 8 btw. The ONE saving grace was my Seamstress Lana. She was AMAZING at each appointment and helpful with explaining the alterations. If not for her, I would not even recommend this store for your wedding gown if you are under a $2000 budget. Staff was nice enough but not very helpful when picking out dresses or helping you determine what you're looking for. I lucked out with an off the rack dress that was a size too big that Lana was able to tailor down to fit me thankfully.
Response from Wendy's Bridal Columbus on 01/04/2024
Hi Jacqueline!
Thank you so much for your review. Unfortunately, our Off-The-Rack select...
ion changes daily, especially when it comes to sizing and price options. We are truly sorry that initially it was difficult to find dresses that fit your needs but we are so glad that there was one that was your dress to say YES to! It was waiting for you and only you 😊😍. We are also pleased to hear that you enjoyed your services provided by Lana. I know she made you dress fit to perfection. If you would like to discuss this further please do not to hesitate to call us at 614-336-9100, EXT 5 or email us at customerservice@wendysbridalcolumbus.com.
Thank you,
Wendy’s Bridal Columbus
Saundrea E
5.0
12/02/2023
From the 1st step in the building to walking out finding “the dress” my experience was absolutely amazing.
Response from Wendy's Bridal Columbus on 07/15/2024
Thank you for your kind words. Thank you!💜
Haley H
5.0
11/22/2023
From the time we arrived to the time we left, I felt like a special guest at Wendy’s. They listened closely to what I wanted and built an experience around those things. They took ...
extra time to assist me in selecting the right vail and worked with me to ensure I had the correct size dress.
lil was the stylist I worked with and she was such a kind, proffesional and thoughtful individual. She ensured that each dress i tried on met my budget and my timeline.
Overall it was just a wonderful experience and I would recommend Wendy’s to anyone!
Amanda E
5.0
11/01/2023
I absolutely loved my experience at wendy's! I am a plus size bride and was still able to find the perfect gown, off the rack, and get appropriate alterations completed in time for...
the big day.
Response from Wendy's Bridal Columbus on 07/15/2024
Thank you Amanda!💜 Beautiful pictures!😍
Tiff H
5.0
10/09/2023
I made an appointment at Wendy's and upon arrival was introduced to my stylist, Lila. I was solo, and without any inspiration pictures. I told Lila I didn't have a particular style...
in mind, and just wanted to try on a few different dresses from the off-the-rack section. I picked out three and when I tried them on, we talked through what I liked and didn't like about each dress and she helped me figure out what I was looking for. When I went back out to look around, I saw a dress that I thought I might like on me based on my conversation with Lila. We took it back. I tried it on. She zipped me up. And when I saw myself in the mirror, I knew it was the one! I met Lila's eyes in the mirror, and she knew too. Thanks to her, I had a quick and easy experience and found the perfect dress in less than an hour. It was perfect! I'd recommend working with her to any bride!
Julia B
5.0
9/08/2023
I can’t speak highly enough of Wendy’s Bridal! Lila was amazing and so helpful in helping me find the perfect wedding gown! Every one of the staff members was friendly and welcomin...
g as was the environment. Beautiful dresses, beautiful atmosphere. Lila listened and truly understood my style and was incredibly knowledgeable of their products and seamstresses. I cannot wait to walk down the aisle in my perfect wedding dress and can’t thank them enough for helping me!
Kayt D
5.0
8/30/2023
I used Wendy's Bridal for my wedding gown and bridesmaid dresses for my 8/5/23 wedding. I was beyond pleased with their service and professionalism. They were readily available for...
any questions or concerns, and ultimately helped me choose the perfect wedding gown and bridesmaid dresses. I had several people tell me that my wedding gown was the most beautiful they had seen, and I tend to agree :) I would absolutely recommend Wendy's Bridal Columbus for your wedding gown and bridesmaid dress needs!
Response from Wendy's Bridal Columbus on 08/31/2023
Kayt ,
Thank you so much! You are such a beautiful bride! These photos are absolutely st...
unning and we are SO happy to be a part of your special day. From start to finish you and everybody who shared in your journey have been wonderful to work with! Congratulations and cheers to the married life! ❤️
Elyssa H
5.0
8/19/2023
Elora spent so much time with me and allowed me different angles, different poses, different veils - literally anything that I needed to feel confident. Very happy with my experien...
ce and left feeling confident - did not felt rushed out- she really took her time with me. I really appreciated it
Abigail M
5.0
7/27/2023
I shopped at Wendy’s for my dress. After having a negative experience at another store, I was scared to try another store. Wendy’s was absolutely amazing and my stylist Kathleen wa...
s like my fairy godmother. She listened to everything I wanted in a dress and took her time to know me and my style. She made me feel so comfortable throughout the whole process. There are too many words to even describe her and this experience. I can’t wait for my dress to come in! Thank you Kathleen and Wendy’s Bridal for making my dream come true.
Tammy R
5.0
7/17/2023
I couldn't have asked for a better experience. We wanted to only go to one store and we picked the right one. Lila was amazing.
Jess P
5.0
1/29/2023
I scheduled an appointment, and was paired with Sarah Lynn. She was absolutely Amazing!! The whole experience was super fun! From beginning to end! She found the perfect one for me...
.
I’m so thankful I went to Wendy’s Bridal!
I would highly recommend this Bridal shop for your BIG day! ♥️
Nicole M
5.0
10/31/2022
I had the most amazing experience finding my wedding dress here. My consultant Lillian was so helpful and friendly and kept my budget in mind and was also able to offer so many gre...
at suggestions. Me being a midsize bride I was nervous to dress shop, but I can happily say that I found the most amazing dress with Lillian's help!
McKenna S
3.0
10/03/2022
Had a great experience shopping for and buying the dress but had a pretty negative experience with the seamstress/alterations.
Jordan H
4.0
9/07/2022
Wendy's Bridal was a great wedding dress shop. It was the second shop that I visited, and after trying on seven dresses I found the perfect one. The only thing that could have been...
better about Wendy's was maybe some privacy. The brides all try on dresses in the open and it feels like less of a tailored experience.
Rebekah H
5.0
6/13/2022
I had a great experience at Wendy’s. As an introvert I was very nervous going in and had a nice time. The seamstress did an amazing job and added a special fabric heart to the insi...
de of my dress to commemorate my grandfather and father.
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Wendy's Bridal Columbus
Sarah Kollai
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Manager
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Wendy's Bridal Columbus
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