Werkheiser Jewelers Ltd.

Regarding the review below: I really appreciate your words and acknowledgment of the experience. It's understandable that COVID had effects that couldn't be predicted and I think hearing that helps to appreciate the struggle that is going on behind the scenes. I definitely would have felt compassion about that if I knew that was the situation. I also don't want to leave out that yes, the craftsmanship was excellent and for a reasonable price. Thank you again for making this right with your comment.

I'm not a person to bring about negative energy – but my experience with this jeweler should be known to those considering their service. On 1/16, I brought my engagement ring in to get a quote for resizing (down ½ size) and prong retipping. Four days later I received a reasonable price quote via phone and authorized the service. I was told the ring would be finished in “about a week.” Upon close inspection of the receipt, I later noticed the saleswoman incorrectly labeled the size (down ¼ size). I called back to correct this, but was lucky to have caught it, as the man calling with the quote did not confirm the size. A week and a half later I called to inquire about the status of the service and the man told me the ring wasn't finished and that “maybe the jeweler will get to it today.” Another week and a half goes by, and I called again for a status update. The woman couldn't tell me anything because they were unable to get the safe open. I waited for a callback, and a different woman informed me a diamond fell out during the polishing process and they needed to get a shipment of replacement diamonds in, which was delayed from the storm. She informed me the ring will be ready in 5 days (2/10), at which point I would receive a call. On 2/10, I received no phone call. I called instead the next morning, at which time the woman informed me my ring was ready for pick up. I arrived there less than an hour later, and as the saleswoman pulled my ring out, she stated a diamond was still missing. I had driven down there for nothing. No apologies offered. My ring was finally ready on 2/12, almost a month after dropping off. I wish more communication was given about the whole process. It was stressful to be given inaccurate time frame estimates that interfered with engagement photo planning. The staff attempted to make polite conversation, but this felt disingenuous as they didn't really seem to grasp how this would have been a very unpleasant experience for a new customer. Any kind of acknowledgment about time wasted, inattention to detail, and unreasonable promises would have been appreciated. I hope in reading this review, perhaps that will occur. ...It should also be noted that the shop dog is absolutely adorable.

My fiancé and I went here to design the engagement ring. Having no clue what to do or what we were looking for, Gary helped educate us and eventually locate the diamond of our dreams. The staff are patient, kind, and flexible (as it took us 3 rounds of diamond shopping to land a winner) even during the pandemic. We couldn’t be happier with our purchase and thank Werkheiser’s for making this experience so amazing and one we’ll never forget!

My fiance and I have loved working with Werkheiser since the first time we walked into their store. We're not fans of "big box" jewelry stores such as Kay or Zales where the quality of products and the service seems to leave much to be desired. However, after searching for a local store to give our business to, we came across Werkheiser and we're so glad we did! Shopping there is a much more personal experience; the staff is extremely friendly and knowledgeable of diamonds and their quality. You even hand select your own diamond based on the exact specifications you want for your piece! And, as an added bonus, you have the comfort of some furry, canine friends to help you decide what's the right ring for you! My fiance and I can't wait to return in a few months to select our wedding bands and continue being faithful customers to this wonderful business. Overall, Werkheiser is a wonderful jeweler from the minute you walk in to well after you leave, and definitely a much better place to find the ring of your dreams than any other common jewelers you could go to.