Overall, I wish I had chosen somewhere else to have my wedding. Westbury is undoubtedly beautiful, and they promised us the world when we took a tour. Most of their promises were n...ot met, and communication between staff was awful at best.
The chef prepared his regular-menu food well, I was told, but when asked to get creative with some vegan ideas he shrugged and said he would 'have to figure it out' . His 'figuring it out' was the worst meal I have ever had. Being that we had about 20 guests who were vegan, which was well known to our event planner, I assumed that the staff would be knowledgeable about the food. I even went so far as to have to explain it to Melissa the planner, and she kept suggesting I just eat fish and eggs at our meeting; so I made it perfectly clear to her what we were expecting. I thought this would clear some things up for the wedding day. I was wrong.
Tofu in the stir fry was confused with cheese because the person working that station was unaware/didn't know what tofu was. My gluten free vegan cake didn't get to my vegan or gluten free guests, as they were told it had dairy in it and 'probably wasn't gluten free'. My Celiac husband, who was GUARANTEED to get samosas he could eat was given samosas with wheat bread and was very, very ill the night of our wedding. The endless array of buffet that was promised was missing 3 MAJOR items that my parents were looking forward to. When I queried about whether an appetizer was vegan the woman serving me said "no, but its only a little bit of cheese, I won't tell anyone". I was APPALLED at their disrespect for my ethical choices, and the fact that they did not communicate this to any of their staff working my wedding.
On top of this, it rained the evening of my wedding and I insisted on having pictures out in the garden. The maitre'd went so far as to make misogynistic comments to my husband about how he should control me and make the final decision. Oh, and they ran out of the one whiskey that I specifically asked for, because they only got one bottle of it! The list really could go on, and on, and on.
Between them forgetting to email me back, sending my contract to the wrong email address, not giving me a tasting meeting until six weeks before the wedding (without enough time to try the items the chef had planned to prepare), forgetting to give me the information to set up a cake tasting until I pressed it, the staff giving my SEVERELY lactose intolerant friend cheese after she questioned them and my Celiac husband wheat, changing the menu we had agreed upon last minute (I asked for a puff pastry vegetable purse and got a stir fried rice paper roll that was 50% oil, AND our sorbet dessert flavors were completely different than agreed upon), not having ANY of the food labeled after I had made it abundantly clear that guests had severe allergies to nuts and dairy and were vegan, serving poor quality food like stale sushi, and making it hard to book my own photobooth and photographer because they wanted to get a commission on their own workers...I can't steer people far away enough from Westbury. Honestly the only good thing about this location is the fact that it is a very pretty area, and the layout of the rooms is comfortable. If anyone asked me, I would tell them to save the $120/person and go ANYWHERE else.
On top of all of this, I did not get one single correspondence from them after the wedding. Not even a congratulations or hope you enjoyed it.