What's the Occasion Linens & Decor

So little effort for such a huge impact. WTO delighted from the start, allowing us to book soft seating for our event with ease, coordinating with our planner Barr Event Co and providing stunning furniture that took a space from “ok, that’s nice” to “Oh WOW.” They are first-class professionals that just take care of you and we are absolutely delighted with our experience.

Love their website, easy to add what you want and get a quote quickly. Help with design ideas, lovely staff, reasonable price too!

Brides! If you are reading this, please take this review as your warning. What’s The Occasion is a one of a kind event rental company in many ways. First, they have the most beautiful inventory out of any other company in Houston, but it comes at a huge cost. This cost is not only monetary, it includes several back and forth’s over the items that you request to add that they will forget to add, your words being twisted by the staff after they fail to fix your invoice after they confirm that they have already added the items you’re requesting, calls and messages from the owner of the company confronting you as a bride for holding their staff accountable for the mistakes they made, and even threatening to refuse service after you’ve already paid out your invoice in full. - [ ] In my case, several different items were left off of my invoice, to the extent where I gave up on even trying to rent everything that was missing after the amount of times I had to re-confirm what I needed. I picked my battles, and to this moment, the owner can’t even quite put her finger on what all I was missing. After one of the staff members confirmed adding the items both over text and via email with my coordinator, the items were actually never added. When I called to ask her staff member, Paloma, who was the person that confirmed that the items were added, she went back and twisted my words to the owner. When the owner called me back and began to accuse me of, in her words “degrading” and “disrespecting” her staff member, I asked if they recorded phone calls because I would NEVER step out of line with any service worker. I have worked in the service industry for more than 10 years and would never go about any situation without diplomacy, especially when I’ve already paid more than five thousand dollars to this company. The owner, Fairrus, and I quote, said “You are very bold and brave risking your whole wedding just the week before to disrespect my staff over some candles”. That is a clear threat, and instead of me handling the situation in as hostile of a manner that she did, I continued to be polite to her. The funny part is that it was way more than just candles? Additionally, she denied that Paloma was ever notified of what we needed and that she ever confirmed it and tried to play it off as “all of these conversations happened yesterday”, but when I sent her the time stamps of the multitude of conversations, she did not acknowledge the fact that she was proven wrong. I wasn’t looking for an apology and I wasn’t looking for a refund of anything either, I was honestly just looking for peace of my mind, especially when I was renting everything from A-Z through What’s The Occasion. The level of unprofessionalism within this company is unmatched. So PLEASE BRIDES EVERYWHERE! BEWARE OF THE MENTAL TURMOIL THAT THIS COMPANY CAN CAUSE YOU DURING WHAT IS SUPPOSED TO BE THE MOST BEAUTIFUL AND PRECIOUS TIME OF YOUR LIFE! I made the mistake of trusting this company twice because they had pretty linens, but I’d rather pay double and then some just to avoid the headache of arguing with the owner and her staff. Outside of paying them through Zelle, they keep your credit card on file and on the DAY OF my wedding I received an unauthorized charge for the items they failed to add that I already made accommodations for elsewhere. BRIDES PLEASE PLEASE BEWARE OF THIS COMPANY! THEY DO NOT CARE ABOUT YOU OR YOUR SPECIAL DAY, you are just another dollar sign to them.

I went to Fairrus at What's The Occasion as a recommendation from my now husband when he met her at a wedding show. At first, the team was helpful and allowed me to add and remove items from my invoice to accommodate my wedding. One month before, I contacted the company to schedule an appointment for my final selections. At the meeting I removed several items as the venue was now providing. Fairrus was not happy that I was making these changes and said I could remove items, I could only add. I told her that had not been the case. She said it was in the contract. I asked to see a contract I had signed. I paid the deposit to secure services, but signed nothing. She said the invoice was the contract. I replied invoices are itemized lists and not contracts. She gaffed and replied she won't remove the items and my "poor attitude" is not helping the situation. Was I frustrated... yes, but not one time did I yell or curse. She walked away from the table and began talking to another individual. Ten minutes later, she returned with the edited invoice, sat at her desk, and said nothing else. She left me at the table with no closure and acted as if I wasn't sitting there. I got up and left. Fast forward a week before my wedding. My husband said to keep the services and just finish out the wedding. I agreed. I reached out to them to confirm drop-off and pick-up times. My calls and texts were not responded to. My husband called with the same result. My coordinator called resulting in the same results. My day of went up to the building and waited to receive some sort of service. Speaking with my coordinator, Fairrus began to slander my name saying I was lying and not providing full truths. She said I lied about the size of the elevators (which I stated standard sized elevators) and tried to screw them over with the rentals. Nonetheless, coordinator confirmed delivery for 2p although Fairrus tried to manipulate drop-off to accommodate another event she scheduled. Day before, i signed the actual contract. No more than an hour later, she attempts to charge us an extra $300 because the front of the venue was blocked by the city of Houston. We already paid a delivery fee AND elevator fee for the delivery of the items. Coordinator speaks to the delivery team directly and all is worked out. The day of the wedding, the rentals are dropped off at 4pm instead of 2pm. Which makes set up fall late and pushes everything late INCLUDING my wedding. My moving team is now unloading their truck to make the process move faster. Remember I paid for delivery and unloading from elevator which now my people are doing, five of the ten tables are missing, and at the end of the night they pick up 2.5 hours late. They were informed pick up needs to be at 12:15am and the venue closes at 1a. The contract stated 2 hour pick-up grace period, but Fairrus confirmed with my coordinator this would not be a problem. They did not show up until 2:45am leaving my coordinator and venue coordinator heated. I have never experienced such an unprofessional and rude vendor as Fairrus at What's The Occasion. I state that as a client and a wedding planner. She apparently only values and respects you as a client if you are spending large amounts of money without changes. There are things you just don't say or do to the bride especially so close to a very important day. I'm highly disappointed and will not be referring any client, friend, or family solely because of Fairrus.