What's the Occasion Linens & Decor

feel that she was going to be well taken care of. They even created a mock setup a few weeks before to ensure that every detail was perfect. We had to make some last minute changes and Fairrus was very accommodating (which I really appreciated!). On the day of the event, What's the Occasion was well prepared and I barely had to give them instruction. They exceeded my expectations, and most importantly my client was happy with the way everything turned out. It was beautiful!!! A huge thank you to all the staff as well. They had great attitudes and were overall a joy to work with. Thank you What's the Occasion!

at a huge cost. This cost is not only monetary, it includes several back and forth’s over the items that you request to add that they will forget to add, your words being twisted by the staff after they fail to fix your invoice after they confirm that they have already added the items you’re requesting, calls and messages from the owner of the company confronting you as a bride for holding their staff accountable for the mistakes they made, and even threatening to refuse service after you’ve already paid out your invoice in full. - [ ] In my case, several different items were left off of my invoice, to the extent where I gave up on even trying to rent everything that was missing after the amount of times I had to re-confirm what I needed. I picked my battles, and to this moment, the owner can’t even quite put her finger on what all I was missing. After one of the staff members confirmed adding the items both over text and via email with my coordinator, the items were actually never added. When I called to ask her staff member, Paloma, who was the person that confirmed that the items were added, she went back and twisted my words to the owner. When the owner called me back and began to accuse me of, in her words “degrading” and “disrespecting” her staff member, I asked if they recorded phone calls because I would NEVER step out of line with any service worker. I have worked in the service industry for more than 10 years and would never go about any situation without diplomacy, especially when I’ve already paid more than five thousand dollars to this company. The owner, Fairrus, and I quote, said “You are very bold and brave risking your whole wedding just the week before to disrespect my staff over some candles”. That is a clear threat, and instead of me handling the situation in as hostile of a manner that she did, I continued to be polite to her. The funny part is that it was way more than just candles? Additionally, she denied that Paloma was ever notified of what we needed and that she ever confirmed it and tried to play it off as “all of these conversations happened yesterday”, but when I sent her the time stamps of the multitude of conversations, she did not acknowledge the fact that she was proven wrong. I wasn’t looking for an apology and I wasn’t looking for a refund of anything either, I was honestly just looking for peace of my mind, especially when I was renting everything from A-Z through What’s The Occasion. The level of unprofessionalism within this company is unmatched. So PLEASE BRIDES EVERYWHERE! BEWARE OF THE MENTAL TURMOIL THAT THIS COMPANY CAN CAUSE YOU DURING WHAT IS SUPPOSED TO BE THE MOST BEAUTIFUL AND PRECIOUS TIME OF YOUR LIFE! I made the mistake of trusting this company twice because they had pretty linens, but I’d rather pay double and then some just to avoid the headache of arguing with the owner and her staff. Outside of paying them through Zelle, they keep your credit card on file and on the DAY OF my wedding I received an unauthorized charge for the items they failed to add that I already made accommodations for elsewhere. BRIDES PLEASE PLEASE BEWARE OF THIS COMPANY! THEY DO NOT CARE ABOUT YOU OR YOUR SPECIAL DAY, you are just another dollar sign to them.

e, I contacted the company to schedule an appointment for my final selections. At the meeting I removed several items as the venue was now providing. Fairrus was not happy that I was making these changes and said I could remove items, I could only add. I told her that had not been the case. She said it was in the contract. I asked to see a contract I had signed. I paid the deposit to secure services, but signed nothing. She said the invoice was the contract. I replied invoices are itemized lists and not contracts. She gaffed and replied she won't remove the items and my "poor attitude" is not helping the situation. Was I frustrated... yes, but not one time did I yell or curse. She walked away from the table and began talking to another individual. Ten minutes later, she returned with the edited invoice, sat at her desk, and said nothing else. She left me at the table with no closure and acted as if I wasn't sitting there. I got up and left. Fast forward a week before my wedding. My husband said to keep the services and just finish out the wedding. I agreed. I reached out to them to confirm drop-off and pick-up times. My calls and texts were not responded to. My husband called with the same result. My coordinator called resulting in the same results. My day of went up to the building and waited to receive some sort of service. Speaking with my coordinator, Fairrus began to slander my name saying I was lying and not providing full truths. She said I lied about the size of the elevators (which I stated standard sized elevators) and tried to screw them over with the rentals. Nonetheless, coordinator confirmed delivery for 2p although Fairrus tried to manipulate drop-off to accommodate another event she scheduled. Day before, i signed the actual contract. No more than an hour later, she attempts to charge us an extra $300 because the front of the venue was blocked by the city of Houston. We already paid a delivery fee AND elevator fee for the delivery of the items. Coordinator speaks to the delivery team directly and all is worked out. The day of the wedding, the rentals are dropped off at 4pm instead of 2pm. Which makes set up fall late and pushes everything late INCLUDING my wedding. My moving team is now unloading their truck to make the process move faster. Remember I paid for delivery and unloading from elevator which now my people are doing, five of the ten tables are missing, and at the end of the night they pick up 2.5 hours late. They were informed pick up needs to be at 12:15am and the venue closes at 1a. The contract stated 2 hour pick-up grace period, but Fairrus confirmed with my coordinator this would not be a problem. They did not show up until 2:45am leaving my coordinator and venue coordinator heated. I have never experienced such an unprofessional and rude vendor as Fairrus at What's The Occasion. I state that as a client and a wedding planner. She apparently only values and respects you as a client if you are spending large amounts of money without changes. There are things you just don't say or do to the bride especially so close to a very important day. I'm highly disappointed and will not be referring any client, friend, or family solely because of Fairrus.

work ethic. Paid attention to every detail and made suggestions I would not have thought of. We finally had our wedding june 19, 2021 and everything turned out amazing!!!! Thank you so much, I would recommend you to anyone who wants a beautiful and stress less wedding or event experience :).

by her team. Once I arrived at my destination and took them out of my car, I discovered dried bird poop on two of the chairs. I also rented 5 gold cushions which were also dirty. Luckily I looked at those before I pulled off. Two were so dirty she had to give me two new ones after her failed attempt at cleaning them in front of me. She then mentions to me that the items were not clean because she wasn't expecting me this early. Well if they close at 5pm and I am there at 4:50 how late was I supposed to come, in order to give her enough time to prepare for my pick up... Next came her piss poor attitude. Her drop off hours are from 10am - 2pm on Mondays when most people are at work. I asked the question "How did you come up with those drop off hours. since most people are at work during that time it may be hard for us to get her. Especailly someone like me who is a teacher and can't just leave easily. " To that question she says ..." I can take my stuff out of your car and give you your money back!" Was what I asked not a reasonable question?? Then she says if Walmart has specific hours do you question them.... To that I said yes, If I'm curious and want to know. Then she explained her reasoning... She was just totally rude and her attitude was uncalled for. If I wasn't in a time crunch I would have left those items right there like she offered and drove off. Part two of her piss poor attitude is when I returned her items on time with clean cushions that I cleaned myself might I add. She walked past me 4 times. She did not speak, there was no customer service, her team did not help me take items out of my car, she did not apologize for renting dirty items and she did not apologize for her appalling behavior upon my initial rental. I would not recommend anyone use What's the Occasion. Especially If you are the type of person who asks questions, you will be treated like trash. She will never get any of my business ever again.

s. But you should certainly treat all the same. Due to the pandemic we are limiting the number of people at the reception. I’m really disappointed in the service that I received and will choose another vendor at this point. Certainly did not receive the stellar service we expected based on reviews.

say, I went back to What's the Occasion and am so happy I did. Fairrus is ABSOLUTELY amazing. At the first meeting, she was delightful and just had pure excitement about going through linens and chargers. I appreciated feeling like she wasn't just there because there was money to be made. You can tell that she loves what she does and she wants to see her customers happy. She answers emails promptly and that was greatly appreciated because that's the best way for me to communicate during the day. I highly recommend and would use them again for linen and decor needs.

would definitely recommend.

ct and set up your delivery etc. I can’t wait to use this company again for client weddings in the near future - Kara Smith of CommonPolished Events

nd safe. Delivery and pick up was timely and staff was customer friendly. Not to mention, my family was thrilled at how I turned my garage into a cocktail bar with the table and bar stool rentals. I'd use the service again for sure!

pieces stole the show. You will love them!

. It was all so beautiful and everything we imagined and wanted. It was so incredible seeing our vision come to life. Everything from planning to execution and clean up went very smoothly and I couldn’t ask for a better experience. We also worked with this team and used their floral services with Floristry. The flowers were perfect. I was so happy with the arrangements and I also stayed within my budget for flowers and that is something I am so grateful for. Thank you to the WTO team!

I'd receive a prompt response. As a bride, I really appreciated that. I requested to have everything delivered on the Friday before the wedding since we were going to set up our venue then, and they worked with me to get them there that day. The delivery and set up team was also very friendly and hard-working. Overall, working with What's the Occasion was a pleasure.

om flip. Thanks so much WTO!

ecution on the day of was done with punctuality, class and a lovely touch. Fairrus is trustworthy, consistently professional, has a keen eye for detail and a quick grasp of the overall style you’re going for. She also thrives under pressure. WTO helped us with color schemes, furniture rental and even helped decorate our altar/backdrop which stood behind us during the ceremony. On top of that, we used their in-house florist to complete the décor for our wedding in unison with the color / palate scheme of our linens and table settings. We couldn’t be more pleased with our experience and would highly recommend WTO for any large-scale event, particularly weddings. Do yourself a favor and seek them out if you’re getting married – on top of everything else their prices are very competitive. Thanks again guys. Bravo!

om the outside, but there are so many options (colors, fabrics, decor items) to choose from. I also met with Gena of Floristry, and told her what I was looking for in a bouquet. I made some adjustments to the original items, and as soon as I spoke to Fairrus and Mili about those adjustments, they adjusted my quote and sent it to me. After I finalized my totals, we had a few last minute changes. I called, spoke to Mili and she made the requested changes. I really appreciate the fact that WTO does not "hard sell'. They are willing to work with you and within your budget, so you can be as extravagant or as simple as you choose. They were always available to answer questions and responded quickly to messages. I wold certainly use them again and would recommend WTO to anyone needing decor/floral for an event.

entals and decor and oh my! Everything was perfect. Fairrus and Mili are super easy to work with, and they were very patient with us and helped us throughout all these months. I got so many compliments on my wedding decor!! And every detail was perfect, just how I imagined it. I’d hired them again in a heartbeat. Thank you to the Wto crew, Mili and Fairrus ❤️

onsive to emails and calls, making payments is extremely easy through their portal, changes are also easy to make, and they were punctual and professional on the day of the wedding. I can't recommend them enough!

ere "one size fits all"). Very organized and professional website to pay. I chose them as a preffered vendor for my coordinator (Polished Occasions) and so she was able to pick them up, get them cleaned, and drop them off. I'm not sure how that process went (thankfully). I just saw them day-of and they looked great!