What's the Occasion Linens & Decor

ional and precise. Our wedding was at 12pm so everything needed to be on time and YES it was .. perfect!!!

viding stunning furniture that took a space from “ok, that’s nice” to “Oh WOW.” They are first-class professionals that just take care of you and we are absolutely delighted with our experience.

ful inventory out of any other company in Houston, but it comes at a huge cost. This cost is not only monetary, it includes several back and forth’s over the items that you request to add that they will forget to add, your words being twisted by the staff after they fail to fix your invoice after they confirm that they have already added the items you’re requesting, calls and messages from the owner of the company confronting you as a bride for holding their staff accountable for the mistakes they made, and even threatening to refuse service after you’ve already paid out your invoice in full. - [ ] In my case, several different items were left off of my invoice, to the extent where I gave up on even trying to rent everything that was missing after the amount of times I had to re-confirm what I needed. I picked my battles, and to this moment, the owner can’t even quite put her finger on what all I was missing. After one of the staff members confirmed adding the items both over text and via email with my coordinator, the items were actually never added. When I called to ask her staff member, Paloma, who was the person that confirmed that the items were added, she went back and twisted my words to the owner. When the owner called me back and began to accuse me of, in her words “degrading” and “disrespecting” her staff member, I asked if they recorded phone calls because I would NEVER step out of line with any service worker. I have worked in the service industry for more than 10 years and would never go about any situation without diplomacy, especially when I’ve already paid more than five thousand dollars to this company. The owner, Fairrus, and I quote, said “You are very bold and brave risking your whole wedding just the week before to disrespect my staff over some candles”. That is a clear threat, and instead of me handling the situation in as hostile of a manner that she did, I continued to be polite to her. The funny part is that it was way more than just candles? Additionally, she denied that Paloma was ever notified of what we needed and that she ever confirmed it and tried to play it off as “all of these conversations happened yesterday”, but when I sent her the time stamps of the multitude of conversations, she did not acknowledge the fact that she was proven wrong. I wasn’t looking for an apology and I wasn’t looking for a refund of anything either, I was honestly just looking for peace of my mind, especially when I was renting everything from A-Z through What’s The Occasion. The level of unprofessionalism within this company is unmatched. So PLEASE BRIDES EVERYWHERE! BEWARE OF THE MENTAL TURMOIL THAT THIS COMPANY CAN CAUSE YOU DURING WHAT IS SUPPOSED TO BE THE MOST BEAUTIFUL AND PRECIOUS TIME OF YOUR LIFE! I made the mistake of trusting this company twice because they had pretty linens, but I’d rather pay double and then some just to avoid the headache of arguing with the owner and her staff. Outside of paying them through Zelle, they keep your credit card on file and on the DAY OF my wedding I received an unauthorized charge for the items they failed to add that I already made accommodations for elsewhere. BRIDES PLEASE PLEASE BEWARE OF THIS COMPANY! THEY DO NOT CARE ABOUT YOU OR YOUR SPECIAL DAY, you are just another dollar sign to them.