White Bridal Boutiques

ct look for you, and we had so much fun in your appointment!

that you said yes to the dress with us. Have fun with the rest of your wedding planning experience!

ead it, especially knowing Lissa, and how kind and gracious she is. I thought I remembered you chose not to buy the bow because it was sold only as a bow/train combination. So, obviously very perplexed, I dug deeper into your situation. After a thorough review, I am honestly even more shocked at your review. Facts matter, Emily. Please note that all facts as set forth below have supporting written documentation. I trust this will clarify this unfortunate situation. (1) On Sunday, January 16, 2022 you bought and paid for a dress that did not have a bow, but saw a picture of the dress online with a bow. You wanted the bow and your consultant told you we would look into whether the dress came with a bow option and get back to you. Lissa spoke with the designer and obtained the information about the bow. (2) On Wednesday, January 19th, at 4:55 p.m., Lissa called and spoke with you. Lissa informed you that there was a bow and train option and the price was $550. However, she also told you that the bow could not be ordered separately without the train. The bow and train are sold ONLY as a set. She asked you if you wanted to go ahead and order the bow/train combination. You said NO. You only wanted the bow and didn’t want to pay $550. So, the dress was ordered without the bow/train and you only paid for the dress NOT the bow/train. These two major facts were completely omitted from your review. So, again. I find it shocking that you are complaining about someone who tried to do you a favor because you were disappointed that your dress did not have a bow. The facts continue… (3) When your dress arrived, you acted shocked that the dress did not come with a bow. This was perplexing because as stated previously, BEFORE we ordered your dress, you were given the opportunity to purchase the bow/train combination, which you declined. This is documented. Knowing you were still disappointed, Lissa went to bat for you with your designer, Rosa Clara. Rosa Clara did not offer a bow-only option. She pleaded with Rosa Clara and asked if there was any way they would be willing make you a bow in time for your wedding. She was under no obligation to do this favor for you. Rosa Clara agreed to make the bow separate from the train. Lissa let you know, but also shared that the delivery of the bow would be very close to your wedding date. (4) You scheduled your first fitting for Sunday, September 11th at 10:00 a.m. Lissa emailed you on Sept 1 letting you know our in house seamstress had a family emergency and could not be present at your appointment. You were asked if you could come the day before or after. You said no. The 11th was the only day you were available. So, because you were coming from out of town and that was your only stated availability, we reached out to a seamstress we have a wonderful relationship with and asked if she could do us a favor and come in and do your fitting. You sent Lissa an email thanking her and the seamstress along with a ❤️. (5) Lissa sent you an email on September 9th at 1:18 p.m. letting you know the designer was shipping the bow and it should arrive the week of October 3, your wedding week, not on October 3rd. This was stated twice in the email. (6) Lissa initiated and had correspondence with your designer on September 1, 2, 6, 8, 9, 27, 29, Oct 3, and 4. You were copied on this email thread. You were also sent the tracking information on the bow. We received the tracking at 4:33 pm on October 4th and forwarded it to you 16 minutes later at 4:49 PM. (7) For fear that the bow may not come in on time for your wedding, Lissa asked me if we could offer you a bow we had in stock from another dress in our boutique as a back up in case your bow did not arrive in time with the understanding that one of the bows would be returned to us. I agreed. This was communicated to you via telephone and email on Sept. 9 and Oct. 4. (8). The bow arrived on October 5th. You were called and emailed as soon as the bow arrived. Emily, no bow, unless sold as a set with a wedding dress will have pre-formed attachments. This is because everyone‘s body shape and tastes vary. The attachments are always discussed and performed during the alterations process. Some brides may want a bow at their natural waist, others may want the bow on the front of their dress or off to the side. Some may want the bow permanently on the dress and others may want the bow to be removable for the reception. I apologize if this was not explained to you, as the bow was something we were trying to handle very quickly as a gift to you- a gift for which you were not being charged. (9) Upon arrival into the boutique on October 5th, the bow was inspected, packed and a personal note enclosed. I recognize you believe the hand written note was blunt. However, as I recall, the note said Congratulations on your wedding. Thank you for letting us be a part of your journey and I am sure the gown will look beautiful. Lissa also reiterated our request to please return whichever bow you chose not use. I would not characterize that note as “blunt” but opinions differ. (10) Surprisingly, you returned the custom bow that Rosa Clara made just for you to go with your dress and kept our sample bow we gave you as a back up. Your note that accompanied the bow said: RETURNED That is a note I would characterize as blunt. But, opinions differ. Emily, usually, when we do a bride a favor, it is met with kindness and gratitude. But, just as opinions vary, so do brides. Your criticism of our kindness will not deter us. We will continue to go above and beyond for our brides in the hope of making each one of them happy.

after a long journey. So exciting!!!

u for choosing White of Dublin for your gown shopping experience.

es to your dress with us, and thank you for the kind words!

ned on the initial call and also was stated in your confirmation email, "as a friendly reminder, the $50 appointment fee s non-refundable but will be applied to your wedding gown purchase. If you aren't able to make your appointment or if you are running late, please call us at 614-791-2600. Please remember that we will charge $150 to your card on file for appointments that are cancelled or rescheduled within 48 hours of your appointment time or for no-shows." We are sure to tell all of our brides upon scheduling that we start at $2000 and go up from there when asking about your desired price point so that we can accommodate many budgets. Best of luck on your gown search! Sincerely, White of Dublin

es! I had the most amazing time with you and I am so thrilled you found your perfect wedding gown for your beach wedding! I cannot wait for your dress to come in <3 Best Wishes Tori White of Dublin