Windham Mountain

d our booking with Kelly and then Windham started restructuring and remodeling and we were blessed to work with Erika. Both Kelly and Erika were always available to chat whenever I needed. A few original plans needed to be changed with the remodeling but it was all worth it! Erika eased my mind throughout the whole process by sending me photos, videos, floorplans, and other wedding setups. I honestly can't say enough nice things about this venue and ALL of the staff! From the maintenance team, the cooks/servers/bartenders, the ski lift operators, and the rest of the staff who helped guide our guests to where they needed to be, they were all beyond kind and caring. Okay, now the important part - THE FOOD! Oh-my-goodness! Let me just say I am a graduate of CIA (The Culinary Institute of America) and WOW! I was so happy, not having tasted anything prior to the wedding day, about how unbelievably delicious the food was! All of my guests commented on how amazing the food was. I highly recommend booking your wedding at this beautiful venue with these amazing people. Our guests called our wedding "The best wedding they have been to in a long time". Thank you to all of the Windham staff for helping to make our special day AMAZING!

y. In April they emailed saying there was a new wedding coordinator, Ericka. I was emailing back and forth with Ericka and trying to get a tasting set up was nearly impossible, she sent me a TEXT on 7/13 saying she is emailing me a new menu to "review." When I received this email the attachment of the new menu was 26,000 more dollars than my original contract. I immediately called her, and I explained we don't want the new menu the old one is fine, and she said I had two options, cancel the wedding or pay the 26,000 difference. (INSANE) Of course I mentioned that this was not legal, since we had a binding contract and then Ericka was not allowed to speak to me anymore because I mentioned legal action, she said a CFO would call me and I waited a week and did not receive a call. My fiancé had a call with her about a week later, since we had no updates. The same thing was told to him that these are our two options. A few days later she called my finance with another offer which was still about 19,000 more dollars than our original contract. That’s when we decided this is not the venue for us, and we "canceled" (or were forced to cancel) our wedding here, because we knew come the day of, they would 100% not treat us correctly due to this entire situation. Our biggest concerns after everything were the lack of empathy and professionalism from this company. You do not notify a couple that you are breaking a binding contract with a 26,000-price increase, via text message, and you certainly don't act nonchalant about it. The new owners care about one thing, and that's money. This venue is NOT worth 56,000 for a ½ day of food and drinking and still won't be after renovations. Things like this effect the entire small town of Windham, not just the money hungry owners of the mountain, such as the hotel in town losing all this business due to canceled weddings. The big issue is not that we had a price increase or had to cancel. (which obviously sucked) it's about the way they treat human beings trying to plan one of the most important days of their lives. Do not trust these people with your day, because all they care about is your money. (Attached is my original contract, and the new updated proposal)

K A WEDDING WITH THEM. Their wedding guest relation Erika was unapologetic, unprofessional and has made this whole situation even more of a nightv mare than it already was.

d Windham Mountain was a phenomenal fit for our special day. Our guests still rave about their experience months later, some of which say that it was the most beautiful wedding that they had ever attended. The bridal suite was a great size for my bridal party of 7 plus family & vendors. The groomsmen suite was equally as nice, but with a more masculine feel. The summit ceremony space was breathtaking for our October nuptials and the Umbrella Bar and The Club were perfect for our guests to celebrate with us. The service was great, as was the food and drinks. All in all, I'd recommend Windham Mountain to anyone looking for a beautiful and memorable wedding. They truly do think of everything and work with you to make all of your dreams come to fruition. We booked the rehearsal dinner and after party at Tavern 23 and I have to say that that was one of the best decisions we ever made.

is enormous, and it was super cool that there was a groom's suite on the other side of the building as well. Kelly was excellent to work out throughout the duration of planning process and always took time to every single one of my questions (and there were many). She was a great DOC and ensured we stayed as close to the timeline as possible to make sure the day went off without a hitch. The food, drinks, and service were phenomenal from the spiked cider at the summit, to the passed and stationed apps, and every course of our plated dinner. I highly recommend this venue - I wish I could relive the day a million times!

and fun experience for guests and the view makes for beautiful photos. Kelly was super helpful and easy to work with in all the pre-planning and kept the wedding day moving smoothly. Her team help to accommodate custom bar requests and the food was delicious. All of my guests commented that they were shocked at how good the menu, everything was fresh and cooked to perfection.

orked out perfectly. Kelly was amazing and so helpful the day of our wedding. She felt like a friend at every corner there to keep things moving along. Can't wait to come back this winter to reminisce about our big day.

to get everything that we were promised in order for our day to go as we envisioned. We changed the layout of The Club and Kelly was more than willing to let us as long as it worked, and it did! They also changed chefs throughout our wedding process so they offered us a tasting a couple of months before our wedding as some of the items on the menu had changed and that was really great. On our wedding day, the food was excellent and the chef really outdid herself. The day of the wedding Kelly made sure everything was going according to schedule and we didn't have to worry about a thing. The staff was great and very helpful the day before the wedding with setting up and the day of. When we went to go pick up everything the day after, they neatly put everything in one corner so the cleanup and packing would be easier for us and it was really appreciated. The people at the lifts were so nice and helped everyone get on and off the lift which was amazing as some people were really afraid. We loved that we had the option to pay extra for one SUV trip up to the mountain so that some of the people that were not comfortable with the lift were still able to see the ceremony. It really was the best day ever! The one thing that could be improved has to do with the Winwood Inn. We just feel as though the communication could have been better and blocking off rooms would have been ideal. However, we did have our after party at the Winwood Inn and the atmosphere, food, and staff were all amazing.

o 400 people at the venue yet the hotel only accommodates 140... and all other hotels in the region are requiring 3 night minimum or have rates starting $350+ a night. Today we got a rate sheet with prices DOUBLE of what we agreed to when signed our contact. Unfortunately I would strongly advise not working with Windham for your wedding, they are extremely inconsistent and have poor communication and no follow through on promises made. Hoping things will change or our wedding date may become available soon!

mmunicator. I honestly felt like we were speaking different languages. She couldn’t keep basic details straight, argued that 8pm-11pm was 4 hours (not 4) the list goes on and on. It resulted in me having to get my deposit back and replan everything with less than five months notice (cancelled January 2022). The venue itself is great. But stay far far away until they get a wedding coordinator that has the ability to manage details and events.

h deciding our weather plan day of as well as making changes to the schedule for the day of. It poured then turned to a light drizzle the morning of and Kelly was able to move the entire ceremony to downstairs under the Breezeway which turned out to be ABSOLUTELY BEAUTIFUL alternative to getting married on the top of the mountain and worked in our favor since not all of our guests were thrilled about riding a chairlift. Her ability to work with me and transition to a backup plan so smoothly was a relief the morning of the wedding. Whether you get married on the mountain, outside under the breezeway, or inside the whole mountain is beautiful as is the lodge for pictures and ceremony and reception. Cocktail hour was outside on the patio and they have corn hole and giant chess that our guests really enjoyed playing while we took portraits. Getting ready rooms were right next to the reception room. We were able to leave our things in the getting ready room and grab them after the wedding which was a plus not having to move our stuff to the buses or peoples cars before the wedding began. You get a free season pass the follow ski/snowboard season if you have your wedding there (although I am still trying to get ahold of ours). Cons: The time between when Erika left (about 5 months prior to the wedding) and when Kelly began (about 1 month) was total chaos. We worked with 2-3 people in between and every time someone new would come on board, they knew absolutely nothing of the plans or anything set for the wedding that we had made so far with the previous coordinator. Things that were offered such as an alternative after party on the mountain, what was offered with that, and pricing was totally different with the next person. It was so much back and forth and confusion which I don't blame the new coordinators since they were filling in the position, but I felt the transition from one coordinator to the next could have been a little smoother and would have been a lot less stressful for us. Day of was a little hectic with changing ceremony location, but my husband had no idea we had changed ceremony locations until he finally asked where he as the groom should be. They also were not offered coffee, tea, and water like the girls were and just went into the smaller kitchen room off theirs to grab something to drink the morning of. All in all, beautiful location, reasonably priced, good food, beautiful atmosphere, and now that Kelly is definitely their coordinator, I would recommend getting married at Windham. But if she ever leaves and they are in between with coordinators again, be prepared to be super stressed out and on the phone a lot

beautiful mountaintop platform and a beautiful backup for the ceremony in the breezeway. Having a backup location with air flow and shelter this year gave us a lot of peace of mind. The indoor venue (which we are planning to use for a larger celebration with all our guests post-COVID) is beautiful and has a 120 or 400 person capacity depending on your room. I am not sure the photos online do the indoor space justice and encourage you to visit in person. Windham was one of the few venues that had the mountaintop scenery we were looking for and the upscale accommodations we preferred. It felt like we got the best of both. Second, the team’s communication, empathy, and agility were unparalleled. Erika, Jenn, Frankie, Shamus, and Ashley helped us transition to a small guest list and seated dinner and moved the entire event outdoors. Windham has tables, linens, chairs, and a fairly elegant set up as a starting point. They made sure this translated to the outdoor space. They were great at adapting to local regulations and accommodating our comfort levels, which were often more restrictive. Frankie built our archway and helped get everything set up both mountaintop and at the base. Jenn ran the day of. Third, the food. Chef Ashley worked hard to design a menu that told our story. Every detail was personalized (and delicious). She, unfortunately, had to have an emergency (non-COVID) procedure right before the wedding, but the Windham team came to us with an easy solution and introduced us to Chef Shamus for the day. He sourced local ingredients and made sure we had the freshest produce to serve our guests. He met with us to fill in and finalize the menu for our guests with restrictive diets. The end result included a duck confit over Parmesan gnocchi with peas; lamb lollipops with chimichurri and potatoes; and a Chilean sea bass in a beurre blanc sauce that was honestly too tasty to capture in text. In addition to cake, we had (very popular) cookies and cereal milk shooters with Rice Krispie rims for texture and optional Rumchata - a playful adaptation of a cereal milk dessert that we have loved for years. Jenn helped us source all the alcoholic beverages we wanted and found the local beers we were looking for on tap. Finally, 2020. We have heard horror stories from friends and family who were also planning events this year. Windham has been adaptable, open, and immensely helpful throughout. They truly understand that we are all working with something unprecedented. They were gracious and re-assuring in helping us figure out our deposit use. They were so good, that after planning a COVID wedding, we still want to work with them for our (eventual) larger scale celebration. It is a difficult year to build your life. Windham worked hard to make this a beautiful, special, and safe celebration and a day of so much joy in the midst of uncertainty. The best way to describe the planning process is this; when the challenges overwhelming, we called Erika. She always had a solution. We are so grateful to the entire Windham team for their detail-oriented nature, wonderful facilities, and adaptability throughout. We cannot wait to work with you for our eventual larger-scale party/celebration in easier times.

fit our guest list of 300 people. I cannot say enough about the staff at Windham Mountain, Tim especially. He was extremely accommodating and helpful throughout the planning process. The day of was stress free because he was so efficient! Erika was also helpful in the beginning stages, deciding on food and drink packages, availability, etc. The chef Chris and his staff created the most delicious menu. The bar staff was quick and personable. I could go on and on about how perfect the day was! I would 100% recommend this venue to any couple!

lhouse. The views were still spectacular! The staff even provided a hot chocolate and champagne bar for our guests! Can't say enough about how experienced the staff are, and how absolutely gorgeous our day was!

o wanted to take the shuttle rather than the chairlift. The top of the mountain made for some amazing photos. We used both the club for cocktail hour and seasons for the reception, and everything went perfectly. Special shout out to Chef Chris and his team who were an absolute pleasure to work with. We got compliments all night about how good the food was and how friendly and professional the station workers and servers were. This is a wonderful venue for anyone looking to get married in a rustic setting with upscale amenities. Highly recommend.

ake photos on the day of the reception. They were very flexible in creating the right menu, bar package, and event set up to fit with our guest count. The weather cooperated, and we were able to have cocktail hour on the patio during sunset. It's a beautiful venue!

ion than I would have gotten them because she never replied to me once I mentioned it would be a smaller wedding of around 50 people, which she previously said was acceptable. I asked in the same email what the deposit would be so I could book the venue. and no reply.

dating anniversary. From the beginning we worked with Erika who is the event coordinator. For the most part she was great. There were sometimes in the summer (off season) when it would take a few days for a reply but that's because some of their staff switches to part time. We went through two or three 'day of coordinators' which we didn't end up using much or even meeting because we had our own wedding planner. We traveled from NYC to Windham 4 separate times to meet with vendors, cake tasting, menu tasting etc. The day of our menu tasting, the chef forgot we were coming. Somehow, despite that, everything went smoothly. The food the day of the wedding was 100x better than at the tasting. Everyone raved about the food all night. Our ceremony was 3pm and in 25 degree weather. Because we had instructed our guests ahead of time to prepare and dress warm, we went ahead with the summit ceremony. Yes, it was cold but (for someone who hates the cold), it was bearable and made for INCREDIBLE pictures. Our guests took the lift back down to the cocktail hour in the Windham Club house. It was absolutely stunning and the food was amazing. The reception started at 5pm in Seasons. Because it was still light outside and there are huge ceiling to floor windows, it was quite bright and lit until about 730pm when the uplighting started to light up the room in the sunset. We had a fireworks display at 830pm. This was easily visible from Seasons given the huge windows. Other guest chose to go outside to watch. We went back on Saturday to ski and then on Sunday to pick up the top of our cake. Overall, Windham was incredible. I would definitely do it exactly the same if I had a chance to do it over again. Our guests stayed at the Winwood Inn and Hotel Vienna. Both of which were incredibly accommodating with our requests for early check in (for a 3pm ceremony)

han the indoor options at other local ski resorts). The event team was very flexible and allowed us to do the indoor ceremony and then an optional chairlift ride afterwards with champagne at the summit for those who were comfortable going up there. Our guests loved this! It was a fun activity in between the ceremony and cocktail hour. The food was also excellent and we got tons of compliments from guests. The Winwood Inn down the street was great to work with and it was so convenient to have a hotel right down the street that could accommodate everybody.

n care of to a tee. Anna was phenomenal! She took care of every little detail with the most positive attitude and professionalism. She was easy to work with, quick to respond, and great at making sure my last few weeks of planning ran smoothly. I would definitely recommend adding the mountain-top champagne station -- our guests loved it!

ctly what we wanted. We had a wonderful tasting meeting with him and March, and he made everything truly perfect! Our guests are still raving about the food. There was some difficulty with the planning process, and the venue coordinators on the day of the rehearsal and the actual wedding day were not as helpful as expected. The was lack of direction in where we should go after the ceremony for pictures without being around as the guests were heading into the reception space, or when it was time to walk down the aisle was not clear, but thankfully my family and I were able to work it all out. Our Pastor's wife was wonderful and played the role of coordinator for helping everyone to line up and be in the right spot for the ceremony. All in all, it was the very best day ever because we were joined as man and wife before God, our families, and our friends. Our Pastor shared the love of Jesus in our ceremony and helped many people to see how deeply loved they are by our Father in Heaven. Even with the little blips here and there, Windham was a great venue, at a great price. Thank you for making our wedding day the very best day of our lives.

The chef is also incredible and cooked us a delicious, totally customized menu. The Club space is beautiful and perfect for an indoor ceremony and reception. I was initially disappointed that I was not able to have the summit ceremony I had planned on due to weather, but I was so thrilled with how the Club looked and the ambiance that I wouldn't have traded doing everything indoors. And of course you can't beat the scenery. I got married on October 22, and the backdrop of the mountain and the fall leaves was unbeatable. Windham is the best - I couldn't imagine having gotten married anywhere else!

a wedding.

w much they enjoyed the scenery of our ceremony and the beauty of The Club where our reception was held. Riding a chairlift to a wedding ceremony makes for quite the unique and unforgettable experience! We had an absolutely perfect day thanks to the Erika DeWitt and her wonderful staff.