From the moment we met Diana and toured the Windsor Ballroom, we knew it was where we wanted to get married. From the second we met her, Diana made us feel so welcomed and comfort...able. Her genuine smile and bubbly personality matched so well with us as a couple. She listened to our needs and worked with us to create the best possible package. The excitement we felt that day carried us through the year, as we continued the planning. So many people told us the planning would be so stressful, but Diana took that away from us by being the best coordinator we could have possibly asked for. I could go on and on about how amazing she is at what she does! Yes, it is her job, but she excels at it!!
Throughout the process, the entire team was there for us every time we had a question or concern. Between Diana, Ty, Kelly and Andrea, they made wedding planning so easy. Every time it was time for us to have an appointment, they were right on top of it. When they say no stress wedding, they mean it! I was confident going into our big day that everything would be perfect.
The day came and they did a fantastic job making my vision come to life. I was blown away by how put together everything was for us. Ty and his assistant Yazmin did an excellent job, and our head wait Florie was on top of us all night making sure we were well fed and had what we needed.
At the end of the night, everything was packaged up for us to pick up in the morning. The ease of everything from start to finish made for a seamless weekend and a very happy bride and groom.
Our only complaint is the hotel; we hesitated to add this here because I don't want to take away from how amazing the ballroom is or how much we loved our wedding day. That said, when you contract your wedding here, you get a hotel suite for bride and groom and a room block for your guests. As amazing and organized as our ballroom team was, the same cannot be said for the hotel. I went through four main contacts and had a lot of unnecessary back of forth to get things right.
On the day of, we had multiple issues with rooms- non-smoking rooms smelling like smoke and in two rooms, issues with mold. Our friends didn't want to upset us so we didn't find out until the next morning when we found out that some of our guests left that night, instead of staying. This just cannot be overlooked.
Ultimately, the pros of booking here far outweighed any negatives. We had considered a few other places, but I am so happy we went with the Windsor Ballroom. The only change we would make is staying at a different hotel, even if it meant paying out of pocket for the suite. It is shame that they are connected because the quality of the ballroom far outshines the hotel.
The Windsor Ballroom has a package for every budget and they really work hard to make sure you have the most perfect day. Our guests are still raving about how beautiful everything looked, the amazing selection of food and huge dance floor! One last note: our cake was included from Chocolate Carousel and it was honestly the most amazing cake I have ever had! It was unique to us and tasted amazing!
All in, we would not change having had our wedding there. Our day was simply the best and I only wish I could do it ten more times!