Woodcliff Hotel & Spa

I recently got married at the Woodcliff Hotel & Spa. We did our ceremony there and reception at the Event Center. Overall, it was a good wedding because I got married and our people where there. I am never one to complain, however couples should be aware and cautious before booking. It rained all day and we had to move our ceremony inside the event center. no big deal. They did a great job at setting that up.. However, the floor was SOAKING wet inside the event center, including next to the dance floor. We were alarmed and let the coordinator know about it. There was NO back up plan to dry up the Event Center Floor in time. Why would you design a floor that can't hold rain???? The coordinator was scrambling, and they had one small rug Zamboni dryer that the very pregnant lady had to push around our whole reception to try and get some of the floor dry. Talk about an eye sore. It didn't work at all. Most of our guests shoes were SOAKED and several people fell while dancing. Including my husband's older uncle. He slipped right on his face and he had to go to get looked at. His dislocated his jaw. The Ambulance had to come. Due to this, there were several things missed along the way, including the coordinator not bringing the guys their flowers for their jackets. Additionally, the coordinator was suppose to stay till the end (11pm) and wasn't there at the end. Therefore, I had to scramble to look for the sparklers. The next morning, we were in charge of picking up everything ourselves in the tent.

Long and short of it- the staff who coordinates weddings are really working so hard when other hotel staff make it very difficult to do so. Beautiful venue-and at the end of the day everything was convenient. It was a big relief to have the venue do our ceremony, reception, food, dessert, after party, and be a place for our guests to stay. Through the 16 month or so process we definitely had some hiccups and bumps in communications and in staff changes. For example- the hotel booking process is NOT always to the front desk at Woodcliff so I needed to triple check between the guests who positively RSVP'ed for the wedding and the room block, to see who was missing who should be there to have the hotel add these people. I ended up needing to give my guest list to the hotel a month before the wedding to ensure everyone was on the room list. And then on the wedding day, of the ten or so rooms that we needed for that day at least 4 rooms were not ready for family members, including those with small children, were not ready even though they arrived early and guests who arrived hours later were able to check in to a room no problem. There were other bumps that did not change the outcome of our wedding (really it was beautiful and an enjoyable time) yet it changed how I felt leading up to our big day and my stress. For a less high strung bride- this is a walk in the park dream. And even for a high strung bride like myself everything was taken care of eventually and beautiful- just with a few more anxious hours. At the end of the day- I still recommend Woodcliff for an upscale Rochester wedding

The Woodcliff staff made our wedding day absolutely perfect. I would absolutely recommend this venue to anyone planning a wedding.

I had Leah do my makeup from the Woodcliff Salon and she was amazing. The trial went very well and she tried everything I asked! She was willing to try different things if I didn't like how something looked, and overall, everything came out beautifully!!! So thrilled. Thank you!