Our wedding at the Mansion at Bald Hill was beautiful, and we are grateful for the wonderful memories we made however, there were several issues with the day-of coordination that w...ere very frustrating and disappointing, particularly regarding Janet (DOC) and her team. Going into the wedding, we gave Janet and her team the benefit of the doubt, especially knowing that some of her team was younger and may have been less experienced with working weddings. We understood that weddings are busy and fast-paced, and we tried to be patient and not let minor issues overshadow such an important day. However, as the day progressed, it became clear there were several avoidable problems with communication, preparation, and oversight. Custom handheld fans were not placed on all ceremony chairs, bows were not fastened to every other end-of-aisle chairs, some chairs were dirty, and the seat covers were poorly placed. A family member noticed the seat covers still had not been set up with only 30 minutes remaining before the ceremony and had to bring it to the team's attention. They appeared to rush to finish, resulting in many covers being placed crookedly. These were all details I had clearly communicated to Janet in advance, both in person and through text, and specifically expected her team to handle. It was frustrating to see such simple but important requests overlooked. Cocktail hour was another area that fell short. After the ceremony, no one directed guests from the ceremony garden to the cocktail patio, leaving many unsure of where to go. Staff would walk past guests carrying hors d'oeuvres without offering them, and several guests said they had to approach or chase down staff to get food. I had also specifically communicated with Janet WEEKS before the wedding that I wanted the reception doors kept closed during cocktail hour, but they were left wide open, allowing guests to enter the reception space and wander around. The pop-up bar I had requested for the patio was also not set up, so guests did not realize cocktail hour was intended to be outdoors and repeatedly went into the reception hall for drinks. The dessert table was also incredibly disappointing. Janet had told me and our dessert vendor that the vendor could arrive early to set up the table. However, when the vendor arrived, Janet instructed her to leave everything in the kitchen and did not allow her into the reception hall to set up. As a result, the dessert table was simply a plain table with trays of desserts, despite the vendor bringing decorations and tiers specifically to create a beautiful display. Our dessert vendor later told us she felt Janet was rude during their interaction. We also received feedback from guests about Janet's behavior at the dessert table. Some guests said that while waiting in line, Janet was standing at the table placing desserts onto trays and told them to go around her rather than allowing them to continue through the line. This was especially disappointing because we expected our guests to feel welcomed and taken care of.
Janet was also largely absent during our wedding because she was simultaneously running another wedding rehearsal, which was never communicated to us. We discovered this while my husband and I were taking pictures outside. I only saw her twice during the entire event. Overall, while our wedding itself was beautiful, the day-of coordination, communication, and attention to detail did not meet our expectations. Book with caution.