We worked with Caitlin and Sara for our wedding invitations and wedding day paper goods. Everything turned out incredibly beautiful, and everyone we worked with was very nice and e...nthusiastic. They were also very helpful when some of our invitations went missing in the mail and made sure we got replacements very quickly. However, the design process was very frustrating. We would email our revisions as clearly as possible so there would be no misunderstandings, but there always seemed to be something lost in translation, which resulted in so much back and forth. In every round of proofs as well, there were many typos, grammatical errors, and formatting errors, which is surprising coming from a stationery company. The wedding day items process was also stressful because the timelines for getting everything was not clear to us. We had explicitly said we needed those items earlier than normal because we were traveling early for the wedding, but we were later told they did not make our timeline to that date. We were then down to the wire waiting for our final proofs to approve them because there was again so much back and forth. Overall, the process of designing everything with Caitlin and Sara was frustrating and stressful, but everything ended up looking beautiful and matched our vision.