XOWyo Paper

with! I would recommend them to anyone having a wedding ANYWHERE! Our Save The Dates and Invites are so incredibly beautiful! My phone was flooded with compliments for both my Save The Dates & Invites! From EVERYONE on our guest list - even grown men! I couldn't be happier with how things have turned out!

d our wedding planner had to intervene as Cara stopped communication with us when we questioned late delivery and our invoice not matching what we received vs. paid. XOWYO was hired in Mar. 2020 for save the dates, invitations, and day-of signage. Save the dates were very nice in the end. We had little back and forth during the design process where our feedback wasn’t being incorporated and they were delivered on time. Like many, we then chose to postpone our wedding a year. XOWYO accommodated the change for us and set the new timeline; the goal was to mail on July 12 2021. Proof 1 was 2 business days late arriving from XOWYO to start. My wife and I work very long hours with little free time that overlaps, and our first response took 6 days. It included an EXTREMELY DETAILED file with our exact desired edits shown in illustrations and written explicitly. XOWYO took 15 business days to respond with Proof 2; it was missing several of our edits. Only one other time did we need an extra time to respond. After careful review of all our correspondence XOWYO was more than 20 business days delayed, we were less than 9. 32 of 40 invitations went in the Mail Aug. 4 and we were billed Aug. 11 before some guests had received their invitations. At this point we weren’t placing blame on anyone, but we had questions. We simply wanted clarity on: 1) what had caused delays? 2) where is the rest of our product and how do we receive it? 3) Can XOWYO deliver the day of signage a week before our wedding? Our planner had to ask Cara because she stopped responding to us completely. Full disclosure we did not complete XOWYO’s invoice for the invites immediately because we did not receive what was on the invoice and wanted clarity. I take full responsibility for that and don’t mind the penalty incurred. Once paid, Cara responded. It was clear she was not going to cooperate and called us rude. Our planner was then given a choice of 3 1-hour windows to pick up the remaining product at XOWYO’s office. A box held the remaining save the dates and unassembled invitations. Cleary stated on the paid invoice was Invitations (40), Vintage postage (40), Deposit Paid, Assembly and Mail service (2) and late fee. 32 invitations were mailed Aug 4, 8 were left unassembled and we never received the remaining vintage postage (8). I inquired to Cara in Sept. prior to our wedding where the remaining Vintage postage was. No reply. I did the same in Oct. No reply. Our planner reached out to Cara in early Nov. and Cara admitted to blocking our emails saying "I am not going to put any more effort into them or deal with him until I return. He was an unresponsive jerk, and she was unresponsive as well. So they can wait until I return. And you can copy and paste that exactly.” Ironic. We’ve heard nothing. When someone avoids a customer this badly and results to name calling, no one will win. We spoke to an advisor about the situation, and I assure the reader at no point was anything from us unprofessional or disrespectful. Firm? As warranted. We take responsibility for our short comings, even apologizing for delays along the way. Cara’s behavior shows a lack of integrity however. I’m certain she will be quick to reply here. I just hope this review helps raise awareness for potential clients.

assistance or compassion to help us get our products (when XOWyo were closed for the holiday). We received a $70. charge (equivalent to a half an hour of design charge) to take our small box of printed items (less than a half of mile) from their shop to our hotel. I was always taught to delight customers and they will refer others. I'm not delighted.

h me being in Texas and them in Wyoming). They listened to my vision and made it into something I will cherish for the rest of my life. I have nothing but the best things to say about Cara and XOWYO! We mailed my invitations over the weekend and below are a few things people have said... "Hands down one of the most beautiful invitations I’ve ever seen Just checked my mail and OMG sara it’s GORG!!!! YOUR INVITATION. BEST EVER Your invitations are gorge - The details!! Omg your invitations!!!! So beautiful 😍😍😍 Sara!! These are gorgeous!! Most beautiful wedding invite EVER the most beautiful invitation ever!!!!!!" It is all due to Cara and her teams hard work! Lastly, we were getting married during the Covid-19 pandemic and Cara personally called me to check in, make sure I was doing okay, steps moving forward, and reassure me that everything would be okay. She went above and beyond for us and I HIGHLY recommend her and her team!