Tracie's job was to coordinate our main day--serve as the contact for our other vendors, do some decorating as we did things rather DIY, and just make things go smoothly. Instead, she sent rather frantic sounding e-mails at odd times about seating, when she was misunderstanding the count of tables (both I and the hall understood--how was she literally doing such basic math so consistently wrong?). Another "oh dear" feeling came when Tracie sent out a frantic e-mail of, "What about your bride/brother dance?!?!?" I don't have a brother. When I informed her, she laughed it off as, "Oh, I must have forgotten to change my excel sheet from my last wedding." Er, a day or so before my wedding, that's not making me feel confident.
During our rehearsal, she was rude to my family/friends (no sense of humor) and made our officiant seem uncomfortable.
For the wedding, despite having a very detailed timeline, timing was off on many things. The reception entrance was an awkward near-disaster. The chef, photographer, etc. had to ask us when to cue cake-cutting, dances, etc. The hall's representative at one point came up to me to say, "So should we just come to you?" Tracie was almost always sitting at the table she sat at for dinner. Sitting.
Post-event, the first I heard from Tracie was a note in the mail expressing "Everything went great! Now, if you refer us to your friends for their events, we'll give you a great gift!" This read as unprofessional.
Positive: We were able to get a completely free videographer from a photographer contact Tracie had who wanted to "test" out videography; we definitely appreciated this perk. I don’t fault the interns, who were nice and tried their hardest.
I've brought my concerns to Tracie, who respectfully acknowledged my feelings and made moves to try and understand how she can improve in the future, which is a good thing. Ultimately, Tracie was trying to produce, when all she needed to do was direct.