Yours Truly Media Photo & Video - Hall of Fame Winner

Our photographers were so easy to work and our photos came out better than we could have ever imagined! Highly recommend especially if you are in the Cape Cod area!

I wish this was a different review for our sake but if you are considering YTM, ask if this is a risk you are willing to take for your wedding. 4 months post wedding we have no decent couple or family photos and an appalling position from YTM today that their inability to honor their contract and provide us with the wedding memories we hired them to capture is only worth a 20% refund and a 'one hour reshoot'--their best and final offer, which I probably won't receive after this review. What happened? After seeing photos and reviews on the Knot and speaking to the owner who expressed what seemed to be sincere pride and passion for capturing and preserving wedding memories for couples, we booked YTM for our June 2023 wedding. Unfortunately, our outcome is nothing like what is curated on their website so be very wary. The Facts: We contracted a 6 hour shoot, 2 wedding photographers & 500 "highly curated and edited" photos delivered 4-6 weeks post wedding. Our ask to see the photographer's portfolio were denied, with rationale that the website photos are representative of their lead photographers work. The lead's info (Christine) was given Monday before the wedding and unbeknownst to us, and more importantly never communicated by YTM, she was replaced. When we arrived, a "Paul" introduced himself as the lead. No explanation about Christine. The new 'lead' and 2nd hadn't worked together so were disorganized and arguing...in front of guests. At the venue, the 2nd suddenly takes lead on photos, offering very little guidance for couple and family photos. He was disengaged and out of his comfort zone. The results are terrible--practically every photo we have is from the perspective of a 2nd shooter. Photos were delivered 9 weeks post wedding (not 4-6 weeks per contract). Only 16 couple photos included and not one has both of us both looking directly at the camera. ~85 ceremony photos are primarily audience, with the very few of us shot from the far back left of ceremony space. Family photos, 80% no good. 250+ reception photos, largely useless. Our room entry is shot from a far distance, off to the side featuring the backs of the audience's heads. Many photos taken were not included so when asked where they were, YTM informed the 'lead' replacement didn't capture photos in the right format or quality. The lead? We lost a significant number of photos with our family and friends because of this incompetency. Our 540 'highly curated and edited' photos include a couple hundred photos no professional would include in a gallery.-truly awful with many redundant and pointless shots included. Family photos not framed well and no editing to crop/photoshop out a bench wtih beer/wine glasses. On Aug 9th, I shared our experience with photographers while inquiring about delay. On Aug 11, I gave feedback about photos which was followed by 2 months of 'investigation' and delayed responses from YTM. The offer for restitution was made today which is both laughable and insulitng. YTM didn't honor the contract or even the spirit of the contract in how they managed our wedding and their message is clear. Our wedding memories don't matter. Customer satisfaction doesn't matter. We may be in the minority with this outcome for YTM, but it is a place no couple should find themselves, where memories and money are lost to a company with apparently no conscience or ethics.