We were referred to Zbest by our contact at our hotel (the Hyatt in Owings Mills) about six months out from our wedding. Roberto was very communicative and helpful in getting us se...t up with vehicle and timing options that would work for our situation. Closer to the wedding, when we had all our RSVPs in, we realized we would need more transportation capacity, as more people than expected indicated they would be using it. Since it was within a month of the wedding, we were a bit stressed about getting everything nailed down, and would have liked somewhat more prompt responses, as we had to follow up a few times and have our planner reach out by phone. Fortunately, there was a single vehicle left for the night, so we worked through confirming timing details for the day of.
My husband and I didn't take the shuttle to the wedding, but did wait for the second round of trips after the wedding to return to the hotel. At that point, it was about a dozen of us who needed to be returned to the hotel, and we did end up waiting at the venue for 20 minutes or so later than expected (though it's possible this was due to the first group of guests taking a while to unload). The shuttle itself was clean and fun, and the driver was helpful, polite, and professional. Thank you, Zbest!