A Flying Camera

e of this experience. Hired them for my WEDDING and they not only gave us the worst picture quality and the session with the camera timer-- THEY COMPLETELY RUINED THE WEDDING BANNER THAT WAS SUPPOSED TO SAY OUR NAME. They used a 2007 high school graduation banner for every single picture that was emailed and publicized to every single guest. I spent time designing and paying for the banner prior to sending it to the Flying Camera Designer....thinking...it was set to go since it was taken care of early enough prior to the wedding. THEN...my coordinator who was on top of it contacted them and tried to get the ball rolling with getting just IN CONTACT with someone about this mortifying situation along with a refund...nothing. Horrible service. Took me, contacting them while international on my HONEYMOON to get them to respond. They said they were waiting on their boss to get back after being out of town for x days. According to that email that was early August. We're now ending August...still haven't heard anything, no refund, no follow up...NOT even our paid for album of guests picture. I'm shocked and beyond upset. I highly discourage any and all couples from believing these 'guarantees' of professionalism and 'great service.' I went with Flying Camera bc of their stellar reviews.....man, oh man was I disappointed.

multiple attempt to reach out for clarification on contract terms since December 19, 2017, On January 31, 2017, John Prosper said they would refund my deposit with out any explanation as to why. Since I have not had a response from them that clarifies their action or any follow through on my refund, I'm nervous about their ability to provide timely service on the date promised. There is no accountability. I have spoken to 3 other individuals to no avail. By the end of the week, I will post the e-mail string that sums up the events that brought me to write this negative review. Buyer be ware!

was NOT available to our guests for the 1st hour. I lost 1 hour of Flipbook use. Operations Manager, Mike Bauman, said his team was directed by my venue to set up only in Location #2. However, my venue clarified that A Flying Camera said they could not set up the Flipbook in 2 locations as it was too time-consuming. 2. None of the Flipbook attendants told my guests they could print multiple flipbooks so when large groups used the Flipbook station only 1 or 2 copies were printed. Also, the photobooth attendant only allowed my guests TWO copies per photo strip but it should have been UNLIMITED. After the wedding I spoke Mike who said that "unlimited prints" meant UNLIMITED PHOTO TAKES. I was sure I signed up for a photobooth that provided unlimited prints, but Mike confirmed AGAIN that it was unlimited PHOTO TAKES. While on the phone with Mike I kindly asked if I misunderstood when their website stated "We buy our supplies in bulk and get an incredible rate on our photo paper. It's all because we want you to have as many copies as you and your guests are willing to take home." All under the section UNLIMITED PRINTS. After hearing this Mike said, "It does say that but it depends on what's in your contract." Why would a photobooth company advertise unlimited prints but state otherwise in a customers contract? He then said, "I understand the confusion. I can have my manager, Eric, give you a call." 2 weeks later & still no call from Eric. 3. The Flipbook cutter BROKE during the reception. Many of my guests did NOT receive their Flipbook that night. Instead, they had to leave their mailing address so that A Flying Camera could mail the Flipbook out. However, 2 weeks later some of my guests have NOT received their flipbooks. Another disappointment.