UPDATED:
Right before the wedding, we had worked it out with the VP of the company because nothing was working out with sales associate we worked with. We ended up not having to ...pay extra and were assured all our transportation needs were met. After the wedding I received a phone call from Tom, the owner of A&A metro. He heard what had happened with our experience and apologized. Tom mentioned to me that they were under a remodel of their sales team. He wanted to make things right and mend what had happened. Tom offered us a free limo service to and from the airport as well as compensation for the mistreatment from the sales side. In the end, I feel Tom did his part in redeeming his company from our experience. With that, we have updated our rating of A&A. If it was not for the one experience, I would give them a 5.
********************************
I can't say enough how horrible the service with this company was. We booked 5 shuttle busses 8 months in advanced and the company ended up overbooking. A week before the wedding we didn't have busses so the company had to call other companies to borrow busses. On top of that, they wanted us to pay over $1,000 more because the busses were party busses, not coach. My husband spent hours trying to figure out our bill and had to fight them about bringing the price down. They added more stress than we could of imagined when we thought this would be an easier vendor to book. Definitely look elsewhere.