I rented all of my linens as well as a table and my bar from AO for my October 2016 wedding. My contact, Abby, was great to work with and was very responsive and helpful during the planning process. I must have changed my order at least 20 time...s and she was accommodating each time and never made me feel like I was inconveniencing her.
My only complaint is that they charged my card for the full balance of the rental without notifying me. I paid a $50 deposit when I was created an invoice with them and the remainder of my balance, which was close to $2100, was due 1 week before the wedding. Of course this is a stressful time and I was trying to keep track of multiple vendors but thankfully, all of my other vendors reached out to me ahead of the due date to send me a payment reminder and just a heads up on the final payment date (which I appreciated SO MUCH!) however, AO never did that and they just called me at the exact week mark (around noon when I was at work) and left me a voicemail confirming my order and that they had ran my card on file for the remainder of my balance. This was very frustrating because it was not the card I intended to pay with and it could have overdrawn our account had it been any other account. Although they probably had the right to do this, I thought it was in very poor taste and put us in a very tight spot. Had they at least given us the rest of the day of the deadline, I could have called back with the alternate card number but they did not give us an opportunity to present them with an alternative option.
At the end of the day, my rentals looked great and I was very pleased with how everything looked. They were flexible with the drop off and pick up dates and although they are a tad bit more expensive than PrimeTime, I think you get what you pay for and I was satisfied overall.