I paid for my cake in full 3-4 months before my wedding. I was excited about Anna because she does excellent work. Unfortunately her business skills and customer service leave much to be desired. She rushed through our original 30-minute consul...t 4 mos before because she had another client waiting. Nonetheless, my mother, coordinator, and I were happy with the samples we'd seen and felt we had reached a price that was reasonable. We had nothing in writing but she said she would email a paypal invoice. Since mine was a destination wedding and my groom was unable to attend, she assured me she would be happy to meet with my groom and I to finalize the design. I communicated with her a few times 90 to 60 days before to finalize payment, request design ideas, and to make arrangements for a cake stand but was totally unprepared for what I would experience after the second consult 2-weeks before the wedding. To make a long story short, she completely disregarded the original agreement and began to design a new more expensive cake unbeknownst to us (We had nothing writing)...and proceeded to charge us more! She simply kept telling us that the design changes the price...without explaining what the original agreement included and what we had actually paid for already. When we asked for a contract or a copy of the original agreement. She told us to just take a copy with a cellphone because she didn't have a copy machine and that's how she would get it to us via text msg! Unfortunately, we didn't because have a suitable phone. The nightmare continued up until the morning my destination wedding weekend began (you will soon see how hectic that time can be). She sent me a 1000+ word email 48 hrs before the wedding. The morning I was rushing around preparing for the rehearsal dinner, rehearsal, hotel, bachelorette party, and picking up friends and relatives from the airport, I also had to contend with last minute demands and refusals from a vendor I had settled with originally months before. Our goal had been to finalize the cake and addt'l cost two weeks before. We even made a trip to her home to drop of trimming (I didn't need) and finalize things 5 days before to no avail. I was completely flawed. I felt powerless. Although our FREE top layer was delicious, the cake that was served to our guests was awful and was wasted. Nothing like what we had at the tasting. She told me she had 5 other cakes to make that weekend, I wonder if it had been old or frozen…The cake design, although lovely, was nothing like what we asked for despite paying $150 extra. She created an artificial cake, per our request, with REAL fondant and icing…needless to say I will not have it forever as agreed. Since it was not set/dry on the day and no cake boxes were provided the layers shifted during transport, fondant was ruined, and the REAL icing melted. Essentially, I have nothing to show for the almost $700 I paid. My husband and I sent an email citing our disappointment and requesting a partial refund 2 days after returning from our honeymoon. She sent us a brief email and tried to blame the poor quality of her cake on the other vendors saying she would get back to us when she had time. It's been a month and we haven't heard anything yet. Again, Anna's cakes are beautiful but her customer service and business savvy are lacking. If you want a beautiful cake Anna can deliver but get everything finalized in your consult. Also request a written contract with your agreement.