I've written a much longer version of this, but I've cut it down to the biggest reasons for giving a 1 star review and are things I want future brides to be informed of so they don't make the same mistake that I did by booking this vendor. I wi...ll start by saying the vendor has been given this information privately so none of this is new information for her.
First and foremost, before I shared the gallery with anyone, I saw that I was delivered a final, edited gallery with a photo of one of my guest's genital area front and center, up her dress, completely exposed. You can imagine my complete shock upon looking through my final gallery. The bare minimum of a photographer is to notice details. It is evident that she just pointed, shot the photo, slapped a filter on it, and called it good. She didn't even bother looking to see what she was editing and delivering to a final gallery. It it shocking, disturbing, and unacceptable.
That was the worst of it, but unfortunately this lack of detail didn't stop there and what I'm listing isn't even the half of it. My husband made my wooden ring box by hand and I had emphasized multiple times that this box needed to be photographed. There's not one photo of it in the entire gallery even though she knew how important it was to us. My hair was never fixed or combed through and by the end of the night it is sticking to my forehead. (I have bangs, IYKYK.) There's photos of my mom and sister fixing my dress during our first dance, but Ashlyn didn't take the time to fix my dress before taking the photo. There's several photos of guests taking selfies but not photos of those guests themselves. I have 16 photos of my cake with horrible lighting and a glare, but 3 total formal photos with my mother. She took photos at strange angles where you're not even sure what the focal point is. During formal photos I was never told how to hold my bouquet so it looked best in the photos. She took no time to move things out of the way before taking a photo, like a beverage bottle in the middle of our cake cutting that distracts from the moment. She left multiple things unedited, like her finger in photos of our vow books and the rubber band in my wedding bouquet. These are just a handful of examples, there's many more I'm not mentioning. So many photos in the gallery just don't make sense. Detail is literally what she was hired to do.
When I kindly brought all of this to her attention, Ash brushed off my attempt to talk about things further when she realized just how badly she had screwed up our memories. Her "further edits" included some flyaways and the rubber band in my wedding bouquet, something I had to ask her to do twice and that she said she didn't even notice until I pointed it out. As someone with no photography experience, why am I telling the person I hired to notice details what needs to be edited out?
As someone who spent a lot of time looking for a photographer and being clear about my vision for the day, my concerns were chalked up to "miscommunication" which was just her taking no responsibility. She claims to really get to know her couples and this couldn't be farther from the truth. My advice for future brides is to really invest in someone who cares about your memories and will have the decency to take responsibility and action to make it right when they've made a mistake. My husband and I, as well as our families, will never get this day back and we are heartbroken at the result.