Atlantic City Flower Shop provided the flowers for my wedding in March 2015, and it was without a doubt the worst experience of the entire event.
When I first booked with ACFS a year ago, I had a lovely experience with Joe. When I checked i...n a month beforehand to make sure everything was on track, I was told that Joe had been let go. Worried, I convened a meeting with Angelica, the new florist, to make sure we were all on the same page. I gave them lists detailing how many bouquets, centerpieces, and design pieces were needed, the exact flowers needed for each, and we spoke at length about the design of the chuppah.
On the wedding day, everything was chaos. To start, the bouquets had flowers I hadn't asked for AND were missing flowers I had. When I brought this to Angelica's attention, she snapped at me that the bouquets matched the sample I had worked on with Joe *months ago*. I pointed out that we had made many changes since then, and that our confirmation meeting had spelled out exactly what flowers were needed, but she continued to assert that she had done nothing wrong. She was able to remove the wrong flowers, but I was never able to get half of the flowers I had ordered, and my husband's boutonniere was to have been one of the missing varieties, so he had to settle for a copy of one of the groomsmen's.
The chuppah was also not as I had envisioned, but when I told her my concerns - I wanted some smaller branches removed, a simple fix there was ample time for - she angrily berated me about the cost of the chuppah, claiming she gave me a great deal so I should be grateful. What kind of vendor starts to argue about prices that have been *agreed upon and paid*, ON the wedding day??? The chuppah was eventually somewhat fixed, although it was never truly what I had envisioned - doubtless because Angelica was more interested in arguing and defending herself than listening to my concerns.
There were numerous other small problems with the order, but in short: I called ACFS when I returned from the honeymoon to try to give them a chance to explain, and they were as defensive as ever - they claimed that by signing for the flowers, which I did, I had signaled my approval of them. When I pushed them on this point, they claimed that my choice was between NO flowers at my wedding, or accepting a completely botched order. I think other brides will understand how little sense this makes.
Angelica and Diego are the rudest people I've interacted with in the course of wedding planning. They tried to blame me for their mistakes on what was supposed to be (and was, despite their best efforts) the happiest day of my life. They clearly understand nothing about floral design and even less about customer service or weddings. Avoid them at all costs - and if you can discover where Joe escaped to, I would definitely send your business there.